דרושים » מחשבים ורשתות » EUC Infrastructure Specialist

We are seeking a Cloud-Oriented IT Support Specialist to join our IT department.
In this role, you will support our companys global users, systems, on-prem and cloud-based IT environment, including GCP resources. You will help manage IT infrastructure across hybrid environments (on-premises, cloud, SAAS), ensuring smooth daily operations and helping to maintain a secure, reliable, and scalable IT ecosystem.
A day in the life
Provide IT and helpdesk support for our company offices and employees globally.
Manage and maintain the companys IT systems across local and GCP environments.
Administer and maintain the companys SAAS solutions and apps.
Support employee onboarding and offboarding processes.
Manage user access and identity across cloud and enterprise systems.
Monitor and support the companys non-production GCP infrastructure, including virtual machines, storage, and networking components.
Support and troubleshoot hardware, software, and cloud-based tools used by employees.
Maintain and document IT asset inventory, including cloud resources.
Support and manage video conferencing systems and other collaboration tools.
Collaborate with DevOps and Security teams on IT automation and cloud policy enforcement.

we are looking for a IT Support Specialist.
About The Position:
Provide first and second-level technical support for employees
Handle day-to-day global IT service desk operations, including hardware and software setup, account troubleshooting, and end-user support
Manage the onboarding and offboarding process for employees, including IT equipment provisioning, SSO setup, and license assignment
Administer user accounts, passwords, security policies, and backup systems
Troubleshoot and resolve client-side networking and connectivity issues (e.g., VPN, video conferencing)
Provide support for peripheral hardware including printers, docking stations, monitors, and external devices
Support infrastructure projects and digital applications tickets - 1st tier support, and manage Windows-based endpoints
Serve as the primary technical contact for shore-based office users
Maintain accurate IT asset inventory and ensure up-to-date documentation

'our company means creation. Therefore, our goal is to lead the information systems market and to create relevant and precisely adapted technological solutions to the business needs of our customers. We are looking for an IT Support Specialist, full time job. Haifa. Client's site. Responsibilities:
* Provide first and second-level Technical Support for employees.
* Handle day-to-day global IT service desk operations, including hardware and software setup, account troubleshooting, and end-user support.
* Manage the onboarding and offboarding process for employees, including IT equipment provisioning, SSO setup, and license assignment.
* Administer user accounts, passwords, security policies, and backup systems.
* Troubleshoot and resolve client-side networking and connectivity issues (e.g., VPN, video conferencing).
* Provide support for peripheral hardware including printers, docking stations, monitors, and external devices.
* Support infrastructure projects and digital applications tickets - 1st tier support, and manage Windows-based endpoints.
* Serve as the primary technical contact for shore-based office users.
* Maintain accurate IT asset inventory and ensure up-to-date documentation.

Required Help Desk specialist
If youre looking to be part of a fast-growing company thats disrupting the payments industry by building transformative technology, then join our team and play a pivotal role in developing the future of fintech.
Key Responsibilities:
Provide remote and on site IT support to employees across Israel, Iceland, Colombia, and Singapore.
Ensure continuous operational support for users in multi region and hybrid work environments.
Manage onboarding and offboarding processes, including account setup, hardware provisioning, and license management.
Administer and maintain SaaS tools and systems (Google Workspace, Atlassian, HubSpot, Slack, Zoom,).
Deploy, configure, and manage end-user devices (macOS and Windows) via MDM systems such as Jamf, or Intune.
Manage hardware inventory and peripheral equipment across all offices.
Create and maintain IT documentation, playbooks, and internal knowledge base articles.
Monitor and resolve service requests via the companys ITSM/ticketing system (Jira Service Management).
Collaborate with the Security, People Ops, and Engineering teams to enforce IT security standards and compliance.
Participate in global IT projects, infrastructure improvements, and automation initiatives.

Were looking for a talented IT Support Specialist to join our growing IT team and support IT activities, provide services to employees and be involved in planning and implementing IT projects.
Responsibilities
Act as the primary contact for IT-related inquiries and resolve technical support requests through in-person interactions, email, and ticketing systems.
Diagnose and resolve complex hardware, software, multimedia, network, and security issues with advanced troubleshooting.
Fully support, configure, maintain, and optimize end-user equipment and IT infrastructure, including systems and networks.
Oversee IT aspects of employee onboarding/offboarding, utilize automation to streamline processes, and manage devices across sites using MDM for synchronization and security.
Identify urgent technical issues, escalate as necessary, and collaborate with technical teams to ensure effective IT operations.
Provide clear guidance, training, and support, acting as an internal tech consultant to enhance user experience.
Implement and maintain IT best practices by evaluating and adopting new technologies to enhance process improvements and IT capabilities.

We are looking for a high-energy, driven Support Engineer to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be. The Support Engineer will work as a Support Engineer for our Support team and represent KMS Lighthouse as the professional authority in ongoing work with the technical factors from the client’s side.

Responsibilities:

* Serve as a primary technical support contact for enterprise customers.
* Receive, triage, investigate, and resolve support tickets.
* Perform in-depth troubleshooting of application, system, and infrastructure-related issues.
* Work closely with Development and DevOps teams on incident resolution and root cause analysis.
* Participate in onboarding, upgrades, and business continuity events.
* Conduct live troubleshooting sessions with customers.
* Maintain documentation of issues and resolutions.

Benefits:

* Experience supporting SaaS-based products.
* Basic to intermediate infrastructure and networking knowledge.
* Database familiarity.

Required IT & IS Support Tier 2
Position Overview:
As an IT & IS Tier 2 Support Specialist, you will provide enterprise-level technical support.
You will work as a team player in the Tier 2 Support Team, interface with employees, and provide technical support for the company.
Key Responsibilities:
Ongoing support for IT services via tickets, walk-ins, telephone, and remote sessions.
Services supported:
- Windows, Linux, and MAC OS Endpoints: Laptops, desktops, Virtual Machines.
- Software and Applications, such as Monday and Teams
- Office 365,Intune, Active Directory, Okta.
- Network printers and printers server IP telephony, and conferencing equipment.
Deep troubleshooting of hardware and software issues.
Research, diagnose, troubleshoot, and identify solutions to end-user issues.
Follow standard procedures for escalation of unresolved issues.
On/Offboarding of employees and changes throughout their lifecycle.
Supporting large company events remotely through Teams and in-person
Conference Rooms: Troubleshooting and configuration.

Our Solution Center staff are experts in creating high quality customer experiences both in-person at one of our 18 Global Solution Centers or remotely via our primary support methods of phone, live chat, ticketing, and employee self-service options
Become a trusted advisor to customers
You will be responsible for providing world-class technical support to internal our company employees. The EIS group is responsible for the security, stability, and performance of the corporate network environment. You will be part of Enterprise Infrastructure Services and support Corporate IT infrastructure. We evaluate, customize, build, and support products and tools to manage IT infrastructure and scale its operations.
As a IT Specialist, you will be responsible for:
Providing world-class support to customers, both in-person at Solution Centers and remotely over live chat, ticket, and phone channels.
Contributing to the analysis, research, and resolution of complex technical issues.
Collaborating with Senior Solution Specialists to present complete solutions to our customers' technical and functional needs.
Ensuring accurate and secure inventory management practices are followed to ensure compliance.
Managing and collaborating with engineering teams on small projects and technical innovations.
Providing actionable and in-the-moment feedback to your teammates to improve our
quality of service delivered.

Who are we? PlaxidityX is a global leader in the automotive cyber security industry. We protect drivers & manufacturers from cyber attacks on their vehicles. We use top notch technology & have several products for inside & outside the car. Our growing team is built of talented thinkers and we are always looking for more!
Why PlaxidityX?
* You can be part of a leading company in the automotive industry
* You can help save lives
* You can work with cool challenging technology
* You can make an impact & help change the world Key Responsibilities: We are seeking a great team player with positive energies, to join our IT team! During this role, you will play a crucial role in:
* Ownership of Onboarding/Offboarding: Lead and manage the IT aspects of employee onboarding and offboarding processes, ensuring seamless transitions for new hires and departures.
* IT Support Management: Actively monitor and promptly address IT support requests through the ticketing system, email, phone, and in-person interactions to ensure quick and effective issue resolution.
* Technical Support: Install, configure, and troubleshoot a range of systems including laptops, printers, operating systems (Windows, macOS, Linux), servers, meeting rooms, and telephony equipment.
* Security and Maintenance: Perform regular maintenance and security tasks, including system patching, updates, upgrades, and backups, to uphold a secure and efficient IT infrastructure.
* User and License Management: Oversee user account administration and software license management to maintain compliance and optimize resource usage.
* IT Asset Management: Manage the IT asset inventory with precision, ensuring accurate tracking, reporting, and lifecycle management.
* Issue Resolution Follow-Up: Ensure IT issues are thoroughly resolved by following up with employees and providing any additional support as necessary.

Advantages:

* Software and Tools Experience: Proficient in using and managing Google Workspace, JumpCloud, and Slack.
* Networking Knowledge: Solid understanding of networking and web protocols, including TCP/IP, UDP, IPsec, HTTP, and HTTPS.

we are looking for a service-oriented Service Desk Specialist with high hands-on technical knowledge level to be part of the growing DRS RADA Technologies IT Services Team in Beit Shean. The Team provides IT support to DRS RADAs employees, responsible for user's equipment, accounts and more.
* Provide end-user support, resolving technical issues and provides technical assistance.
* Respond to requests for technical assistance (in person, via phone, email and ticket support center).
* Basic troubleshooting of the local office network switches, access points and printers.
* Install and troubleshoot end user equipment, software, hardware, multimedia, and telecommunications systems.
* Users, Groups, and Permissions management across all company systems/services.
* Monitor and work with the Help desk support ticketing system (Freshservice).
* Develop and maintain automation scripts to streamline IT processes (Batch, PS & Python ).
* Create knowledge base articles and documentation on implemented solutions and system configurations.
* Provide software and hardware technical assistance.