דרושים » שירות לקוחות » Customer Success Operations Manager

We are leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth. We are looking for a seasoned Director of Customer Success - Enterprise to lead and scale our enterprise customer success function. This role is critical to ensuring our largest and most complex customers achieve rapid time to value, successful go-lives, strong adoption, and long-term success. You will own the end-to-end enterprise customer journey-from onboarding through renewal-while building trusted executive relationships, driving execution excellence, and mentoring a high-performing Customer Success team. This is a hands-on leadership role. You will combine strong people leadership with an execution mindset, dive into complex customer situations, and personally drive outcomes when needed.
Key Responsibilities
* Lead and scale the Enterprise Customer Success function in a fast-growing SaaS environment.
* Own the delivery of complex enterprise onboarding and implementation projects, ensuring on-time, high-quality go-lives.
* Build and maintain trusted relationships with senior stakeholders and executives at customer organizations.
* Drive operational rigor and execution: clear plans, milestones, risk management, and accountability.
* Establish and enforce best practices, playbooks, and success frameworks for enterprise customers.
* Mentor, coach, and develop CSMs, helping them grow as trusted advisors and execution leaders.
* Partner closely with Sales, Product, and Support to ensure a seamless Customer Experience.
* Provide executive-level visibility into customer health, risks, escalations, and outcomes.
* Play an active role in retention, renewals, and expansion for enterprise accounts.

DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth. As a Customer Success Manager , you will serve as the trusted point of contact for our customers and lead them end-to-end through implementation, onboarding, and ongoing adoption of DealHub’s platform. Your mission is to drive successful implementations and go-lives, strong adoption, high retention, and long-term customer growth—by combining technical execution, strategic guidance, and strong relationship management. You will work hands-on with customers to configure solutions, lead onboarding projects, deliver training, and ensure customers realize ongoing value from the platform. You will act as both a technical trusted advisor and a business partner, helping customers translate complex technical requirements into tangible business outcomes. The ideal candidate enjoys solving technically complex onboarding challenges and excels at transforming those challenges into measurable customer value.
?What you’ll do

* Manage a portfolio of customers across different stages of the customer journey, from onboarding through renewal and expansion
* Lead and execute customer implementations
* Drive customer meetings on a daily basis, including onboarding sessions, training workshops, follow-ups, and QBRs
* Understand customer business objectives, revenue workflows, and technical environments to proactively drive value and ROI
* Serve as a trusted advisor, providing product guidance, best practices, and recommendations to optimize adoption and usage
* Proactively identify risks, issues, and blockers, and lead resolution to ensure customer satisfaction and retention
* Identify expansion and upsell opportunities within existing accounts and collaborate with Sales to execute on them

We are leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth. Were looking for a highly hands-on PMO to work directly with our CCO and drive cross-functional customer initiatives in a fast-growing SaaS company. This role sits at the center of Customer Success, Product, and Product-ensuring execution, visibility, and accountability.
Key Responsibilities
* Centralize and closely monitor customer risk, escalations, and delivery execution.
* Build and maintain project plans, dashboards, and executive reporting.
* Partner closely with Product to align customer priorities and feedback with roadmap execution.
* Proactively identify gaps, dependencies, and blockers-and drive resolution.
* Lead and drive cross-functional customer initiatives end to end.
* Work with project management tools (such Monday) to maintain an up-to-date view of Gantt charts and action items.
* Roll up your sleeves and execute when needed (this is a hands-on role).