Required Account Manager - TLV
About the Role
As an Account Manager, youll be a key growth driver-responsible for managing and expanding a portfolio of high-potential customers. Youll deepen relationships across accounts, becoming a trusted advisor who understands each customers unique goals and aligns our value to their business outcomes. This is more than a sales role: its a strategic, consultative position where youll shape the future of Account Management.
Youll collaborate cross-functionally with Sales, Customer Success, Product, and Support to champion your accounts internally and externally. In a fast-paced, global environment, youll also help define and scale the tools, processes, and best practices that fuel our long-term growth.
Responsibilities
Manage a portfolio of enterprise and managed accounts, building strong, multi-level relationships
Act as a trusted advisor by aligning our value to customer goals and business needs
Identify and execute on growth opportunities through upsell and cross-sell (e.g. Autopilot, Copilot)
Lead QBRs and strategic planning to drive customer alignment and retention
Collaborate cross-functionally to share insights and influence product and customer strategy
Monitor account health, proactively mitigating risk and driving satisfaction
Help build scalable processes and playbooks to support revenue growth

The Account Manager is a relationship-driven, commercially-minded professional responsible for maximizing customer lifetime value through proactive renewal management and account expansion.
Youll lead a structured account management process across all segments, fostering long-term partnerships, ensuring on-time renewals, and uncovering upsell and cross-sell opportunities.
This role requires a strategic thinker with a passion for customer outcomes, strong process rigor, and the ability to collaborate cross-functionally to drive retention, growth, and advocacy
Responsibilities:
Design, execute, and continuously improve a scalable account management framework that drives proactive engagement, renewals, and expansion across all customer segments
Develop and execute strategic touchpoints to build trusted customer relationships, drive on-time renewals, mitigate churn risk, and position value-add solutions
Partner with Account Executives, Customer Success, and Solutions Engineering to align on business outcomes, identify growth paths, and ensure seamless contract execution
Accurately build and manage renewal quotes in HubSpot and support channel fulfillment where needed
Forecast renewals with rigor and accuracy, escalating at-risk accounts early and proposing mitigation plans
Track and optimize KPIs like retention rate, renewal velocity, and time-to-close
Ensure all renewal-related data and activities are captured in HubSpot and internal systems for reporting and handoff
Surface insights and advocate for improvements to process, packaging, and pricing based on customer feedback
Contribute to a customer-first renewal strategy that balances commercial discipline with a world-class experience

Required Head of Enterprise Account Management
Job Description
As the Head of Enterprise Account Management, you will lead and manage the company's Strategic/Key Accounts team, with the primary goal of maximizing mutual business value, ensuring significant revenue growth, increasing Share of Wallet (SOW) among existing clients, and strengthening client retention while substantially reducing churn (Churn Reduction). This role requires a strategic mindset, exceptional leadership skills, and proven expertise in managing complex client relationships at the senior executive level.
Key Responsibilities:
Team Leadership & Mentorship: Hire, coach, and develop a team of Enterprise CSMs; set clear individual and team KPIs and track performance.
Strategic Retention: Develop and implement methodologies to ensure high retention rates among strategic clients, identifying churn risks early and building effective mitigation plans.
Business Growth & Expansion: Drive the team to identify and close expansion opportunities (Upsell/Cross-sell), increasing our "Wallet Share" within existing enterprise organizations.
Executive Partnerships: Act as a strategic advisor to C-level stakeholders at our client organizations, aligning our solutions with their core business goals.
Cross-Functional Collaboration: Partner closely with Sales, Product, and Operations teams to voice the "Customers Perspective" and influence the product roadmap based on market needs.
Data-Driven Insights: Utilize data and BI tools to monitor "Customer Health Scores," usage patterns, and market trends to drive proactive decision-making.

We are seeking an experienced Account Manager to join our team. This role offers a unique opportunity to become a member of a small company team in our Israel office. This is an onsite role, 5 days per week in the office.
In this role, you will work with our most exciting SME and Enterprise clients through the implementation, API activation and growth phases. You will work cross-functionally, engaging with many teams across the company family including sales, product, engineering, marketing, finance and strategy.
Furthermore, you are a technology-minded, analytical, and Fintech enthusiast who is driven by learning the ins and outs of our products, both SME and Enterprise, so that you are equipped with the knowledge to solve complex problems. This will allow you to work with customers to understand their needs and how our company can further add value to their business.
Responsibilities
Take a consultative approach with customers to ensure solutions provided suit their unique business needs
Build relationships with internal stakeholders to manage and optimise a complex sales cycle
Project manage complex customer projects across several technical and non-technical domains
Be proactive in identifying and solving client challenges
Achieve and exceed sales target volumes and revenues (upselling and cross-selling)
Report weekly and monthly performance against KPIs, metrics and targets
Ensure the best customer experience and on-boarding process for new customers.

Required Global Account Manager, Dynamic Ads
As a Global Account Manager, in our Tel Aviv office, you will work with our advertisers across the globe coming from multiple verticals. You will drive advertiser success by educating, consulting, onboarding and providing strategic advice, in addition to building ongoing relationships with our advertising partners.
In this role, you will also be responsible for optimizing and maximizing the performance of our customers dynamic campaigns, by turning numbers into insights into action items, and by collaborating closely with the Dynamic Ads Product and R&D teams.
You will use your excellent communication skills and passion for digital advertising, enhance your analytical and consultative skills in a fast-paced environment. This role is an outstanding opportunity for a customer-focused and data-driven individual interested in establishing themselves as a digital advertising authority, and driving impact at scale.
How youll make an impact:
At a fast-moving technology company, no two days will ever be the same.
As a Global Account Manager, you will:
Build relationships with brand and agencies high level contacts from around the globe and ensure their success with us.
Monitor the performance of dynamic campaigns and analyze key metrics and performance indicators to identify areas for improvement of our clients.
Understand clients business/marketing objectives and provide data-driven solutions.
Identify upsell opportunities and provide strategic long-term recommendations.
Be a product expert.
Troubleshoot and resolve issues in a timely manner.
Work cross-functionally with the Product, R&D and Support organizations to drive revenue and increase customer satisfaction.
Conduct A/B testing and experimentation to refine campaign elements and improve results.
Generate regular reports on campaign performance using multiple internal dashboards and tools, highlighting key insights and actionable recommendations.

Required Client Solutions Manager, Indirect to Consumer - Israel (Fixed-Term Contract)
Responsibilities
Our team is dedicated to supporting B2B and B2C advertisers in maximizing their product potential. We improve performance by offering creative solutions, assisting with audience targeting, resolving policy issues, and scaling their activities. Combining operational expertise with a customer-centric mindset, we help our clients achieve their marketing goals.
As a Client Solutions Manager (CSM), you will collaborate cross-functionally with teams across the organization to support leading Israeli advertisers from diverse industries, with a primary focus on paid user acquisition. You will serve as a trusted advocate, connecting key stakeholders, providing inspiration and insights, and driving collaboration that fosters long-term client partnerships and growth. You will oversee day-to-day client relationships and ensure the success of advertiser investments. As a proactive partner, youll identify opportunities and offer solutions that exceed client expectations, securing future investments.
This role is based in Tel Aviv.
- Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results.
- Proficient in campaign management, setting up and optimization.
- Analyze campaign performance data to offer clients data-driven business insights, at the same time use those insights to improve our advertising offerings.
- Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional team.
- Drive education on product and company updates, and share company best practices as relevant to clients or agencies' business.
- Share marketplace feedback and guide our advertising strategy;
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team;
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign.
- Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.
- Be instrumental in the external narrative in the market.
- Collaborate cross functionally to ensure improvement for product, process and client relationships.
- Analyze campaign performance to constantly give feedback on optimised media solutions.

Own the renewal and expansion motion for a defined book of business, ensuring strong retention and growth outcomes
Serve as the commercial leader for your portfolio, partnering closely with Customer Success to drive adoption, value realization, and long-term customer health
Lead all renewal cycles end-to-end, including: Renewal strategy and timeline, Stakeholder mapping and multi-threading, Commercial negotiation and execution and Procurement and legal coordination.
Identify and drive expansion opportunities across product modules, additional teams, geographies, or use cases
Build and maintain accurate account plans: Document customer goals, success criteria, risks, and renewal paths; Track next steps, owners, and buying process in Salesforce
Maintain a proactive customer engagement cadence
Partner with internal teams (Customer Success, Sales Product, and Leadership) to ensure a seamless customer experience
Forecast renewals and expansion revenue accurately each quarter against plan/budget
Contribute to win/loss and churn analyses and communicate insights to leadership and cross-functional stakeholders
Be the voice of the customer by bringing insights and product ideas back to the team
Support customer advocacy efforts such as case studies, referrals, event participation, and peer networking

The successful candidate will have a proven track record in driving sales growth and managing key client relationships within the Financial Services Industry in Israel. This individual will be responsible for leading revenue generation efforts, expanding market share, and developing strategic partnerships within FSI accounts.

Key Responsibilities:
Develop and execute sales strategies targeting major Financial Services Industry accounts across Israel.
Drive new business development and expand existing customer relationships within FSI.
Consistently achieve or exceed quarterly and annual sales targets for licenses, support, and services.
Build and maintain strong C-level relationships within FSI accounts, identifying joint regional sales strategies.
Collaborate closely with channel partners to maximize sales efficiency and close large opportunities.
Lead named account penetration, account planning, and opportunity management within the FSI sector.
Manage a robust sales pipeline with accurate forecasting and progress tracking throughout the sales cycle.
Leverage internal and external resources, including sales engineering, professional services, marketing, and partner services, to maximize deal sizes.
Apply sales methodologies and processes to ensure high-quality service delivery.
Provide timely feedback to corporate functions such as product management and marketing to align offerings with FSI market needs.

A Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor youll have a direct impact in helping our customers gain the most value from cloud technology. Youll craft and execute strategies to drive our customers adoption and use of our services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. Youll provide advice on architecture, support strategy, project and launch planning as well as ongoing operational issues.

Key job responsibilities:
* Youll advise on solutions, provide technical guidance and advocate for the customer.
* Ensure our environments remain operationally healthy whilst reducing cost and complexity.
* Develop trusting relationships with customers, understanding their business needs and technical challenges.
* Using your technical acumen and customer obsession, youll drive technical discussions regarding incidents, trade-offs, and risk management.
* Consult with a range of partners from developers through to C-suite executives.
* Collaborate with our Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
* With a bias for action, you'll proactively find opportunities for customers to gain additional value from us.
* Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning.
* Solve a variety of problems across different customers as they migrate their workloads to the cloud
* Uplift customer capabilities by running workshops, brown bag sessions, etc.

An Account Manager is responsible for maintaining long-term relationships with app and game developers, mobile agencies, and media agencies. The role requires a strong understanding of account management principles including relationship building, sales strategy, negotiation, and business acumen. The Account Manager utilizes analytical skills in campaign management, performance analysis, and optimization to ensure client success and satisfaction.
What you'll be doing
Builds and maintains strong relationships with an assigned portfolio of clients
Analyzes campaign data to exceed client expectations regarding delivery and performance
Identifies growth opportunities, develops and implements strategies to achieve growth
Integrates new advertisers into our platform, and resolves technical and campaign-related issues as they arise