Were looking for a Power BI Developer to design, build, and maintain business-critical dashboards and analytics solutions across our SaaS products and internal operations.

This role is focused on Power BI, DAX, and business-facing analytics. Youll work closely with Product, Finance, Sales, and Operations teams to translate business questions into clear metrics, dashboards, and insights that drive decision-making.

Your mission:
Design, build, and maintain Power BI dashboards and reports.
Develop advanced DAX measures and calculations.
Build optimized data models and reusable datasets.
Ensure performance, accuracy, and scalability of reports.
Partner with stakeholders to understand reporting and analytics needs.
Translate business requirements into KPIs and actionable insights.
Analyze customer and product data to identify trends and opportunities.
Create tailored dashboard views for different personas (executives, product, sales).
Work with SQL-based data sources and collaborate with data engineers.
Validate data accuracy and consistency across sources.
Present insights in a clear, concise, and compelling way.

We are looking for a hands-on, strategic Business Application Manager with a proactive, ownership-driven mindset. Someone who takes initiative, thinks beyond the immediate task, and translates data into real business impact. This role requires a unique mix of systems expertise, project management, and analytical skills. Youll not only implement and optimize our platforms but also analyze ROI, create data-driven case studies, and help leadership make informed decisions.

Reporting to the VP of Customer Success, youll work cross-functionally with Sales, Marketing, Finance, Procurement, and Operations to ensure the company has the right tools, workflows, and insights to scale effectively.

This is part project manager, part systems owner, and part business analyst. Youll lead end-to-end implementations, integrate platforms like Salesforce, Intercom, Quicksight, create dashboards and reports, and drive process optimization across the business.


Key Responsibilities

Platform Ownership & Integration

Implement, configure, and maintain core business platforms: CRM (Salesforce), CS tools (Intercom/Zendesk), BI (Quicksight/Tableau), and others.

Serve as system administrator: manage configuration, user roles, workflows, and integrations.

Ensure data integrity and consistency across all systems; reduce silos and duplication.

Evaluate, procure, and integrate new tools as the company scales.


Data Analytics

Build and maintain dashboards and recurring reports for leadership and GTM teams.

Track and analyze key metrics: pipeline, revenue, churn/retention, customer health, support SLAs, and financial KPIs.

Define and maintain KPIs as a single source of truth; ensure alignment across teams.

Analyze ROI and build case studies to demonstrate impact and inform decision-making.

Leverage AI and automation to accelerate insights and improve reporting.


Process Optimization & Project Management

Lead end-to-end business application projects: from scoping and requirements gathering to implementation, testing, and adoption.

Map, analyze, and optimize cross-functional business processes (Customer Success, Sales, Operations).

Drive change management: document workflows, train teams, and promote adoption.

Manage project timelines, dependencies, and risks; deliver high-quality solutions on schedule.


Cross-Functional Enablement

Partner closely with GTM leaders to streamline forecasting, reporting, and operational cadences.

Support forecasting and planning processes, ensuring clean and accurate data.

Act as a trusted advisor to leadership on systems, processes, and data-driven decision-making.

Provide ad-hoc analysis and insights to inform strategy.