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The Account Manager is a relationship-driven, commercially-minded professional responsible for maximizing customer lifetime value through proactive renewal management and account expansion. Youll lead a structured account management process across all segments, fostering long-term partnerships, ensuring on-time renewals, and uncovering upsell and cross-sell opportunities. This role requires a strategic thinker with a passion for customer outcomes, strong process rigor, and the ability to collaborate cross-functionally to drive retention, growth, and advocacy

Responsibilities:
Design, execute, and continuously improve a scalable account management framework that drives proactive engagement, renewals, and expansion across all customer segments.
Develop and execute strategic touchpoints to build trusted customer relationships, drive on-time renewals, mitigate churn risk, and position value-add solutions.
Partner with Account Executives, Customer Success, and Solutions Engineering to align on business outcomes, identify growth paths, and ensure seamless contract execution.
Accurately build and manage renewal quotes in HubSpot and support channel fulfillment where needed.
Forecast renewals with rigor and accuracy, escalating at-risk accounts early and proposing mitigation plans.
Track and optimize KPIs like retention rate, renewal velocity, and time-to-close.
Ensure all renewal-related data and activities are captured in HubSpot and internal systems for reporting and handoff.
Surface insights and advocate for improvements to process, packaging, and pricing based on customer feedback.
Contribute to a customer-first renewal strategy that balances commercial discipline with a world-class experience.

We are looking for a Manager of Customer Delivery.
The Customer Delivery Manager plays a key role in the Sales organization, ensuring the smooth and successful onboarding of new merchants onto our fintech platform.
You will lead a team responsible for managing the technical and operational delivery of merchant integrations; bridging the gap between Sales, Product, and Engineering.
This role requires a strong mix of commercial acumen, data-driven decision making, and delivery excellence. Youll ensure that each onboarding project is executed efficiently, supports the companys revenue goals, and delivers measurable client value.
Key Responsibilities:
1. Team and Project Leadership
Lead a team of Customer Delivery Managers responsible for onboarding new merchants and partners.
Manage end-to-end delivery timelines, ensuring smooth implementation of our payment and fintech solutions.
Act as the main escalation point for onboarding challenges, driving fast resolution and maintaining client confidence.
Oversee multiple projects simultaneously, ensuring consistency, quality, and operational readiness.
Foster a culture of accountability, collaboration, and continuous improvement within the delivery team.
2. Commercial Orientation
Work closely with Sales leadership to align delivery priorities with commercial goals and revenue targets.
Support the sales process by providing input on delivery feasibility, timelines, and scope.
Identify opportunities for upsell, cross-sell, and long-term value creation during the onboarding process.
Monitor project profitability and resource efficiency, ensuring commercial objectives are met.
Partner with the Revenue Operations team to forecast delivery capacity and improve sales-to-delivery handover.
3. Data Analytics & Performance Optimization
Leverage data and analytics to measure delivery performance, merchant onboarding speed, and activation success rates.
Develop dashboards and reports to track key onboarding KPIs (e.g., time-to-go-live, merchant activation rate, issue resolution time).
Analyze trends and identify process bottlenecks using data insights, driving operational improvements.
Collaborate with cross-functional teams to translate analytics into actionable strategies that enhance merchant experience.
Use a data-driven approach to optimize workflows, improve efficiency, and reduce onboarding friction.
4. Cross-Functional Collaboration
Act as the key link between Sales Engineering, Account Managemnt, Product, Compliance, and Operations teams.
Ensure seamless coordination of technical integrations and merchant readiness.
Contribute to product feedback loops by sharing client and onboarding insights with Product and Engineering teams.

We are looking for a Revenue Operations Specialist.
As a Revenue Operations Specialist, In this pivotal role, youll help power the engine of our go-to-market strategydriving operational efficiency, sharpening performance visibility, and delivering actionable insights that move the business forward. Youll partner with stakeholders across Sales, Marketing, Finance, and the broader GTM organization to turn data into impactful decisions and fuel growth.
From building and maintaining performance dashboards to supporting strategic planning and optimizing sales processes, youll play a hands-on role in shaping how we operate. This is a deeply cross-functional position where your analytical skills, business insights, and attention to detail will be key.
Responsibilities:
Identify inefficiencies in sales processes and lead initiatives to streamline workflows within the CRM.
Design and implement scalable sales processes, monitoring adoption and iterating based on feedback and performance.
Present data-driven insights and performance updates to key stakeholders and senior management.
Track and analyze key business and operational metrics to support strategic revenue planning and decision-making.
Build, manage, and continuously improve dashboards and reports to monitor KPIs and performance trends.
Ensure data consistency, accuracy, and reliability across reporting platforms.
Deliver training on new CRM processes and tools to global sales teams, and maintain up-to-date documentation and enablement materials.
Manage and optimize the revenue technology stack, including CRM and marketing automation platforms, to ensure systems are aligned with business goals.
Support day-to-day RevOps operations, including user onboarding/offboarding, access management, and admin tasks such as updating distribution lists and Google Groups.

We are looking for a Director of Support Enablement to lead our global enablement function. In this role, the Director is be responsible for building and executing the long-term enablement vision that elevates Support engineering performance, strengthens cross-departmental alignment (Support, Product, R&D, QA, Field, and Customer Success), and maximizes the effectiveness of our global support organization. The Director owns the full lifecycle of Support enablement: onboarding, everboarding, tooling, processes, technical content, knowledge strategy, and cross-functional alignment. This role directly impacts customer satisfaction, ticket resolution efficiency, product adoption, and internal operational excellence.
Responsibilities:
Manage a high-performing global support enablement team, including team leads, content specialists, trainers, and technical enablement engineers.
Define and execute a company-wide support enablement strategy that aligns with organizational KPIs, Support OKRs, and product roadmaps.
Act as the senior advocate for Support and customers, collaborating with R&D, Product Management, QA, Customer Success, Sales Engineering, Field Services, and Operations.
Drive cross-departmental programs that ensure Support is continuously enabled for new features, emerging technologies, and evolving customer use cases.
Lead strategic initiatives that reduce operational friction and improve Support readiness, tooling, processes, and cross-team workflows.
Own the global technical content program- including technical guides, troubleshooting playbooks, product deep dives, internal knowledge bases, and advanced training paths.
Oversee the design and delivery of scalable onboarding and everboarding programs for Support engineers across regions and seniority levels.
Partner with Product and R&D to identify gaps in usability, documentation, or feature clarity and drive corrective action.
Ensure content quality, version control, and alignment with product releases and technical standards.
Build measurable frameworks to track the impact of enablement programs on resolution time, backlog reduction, quality metrics, CSAT, and first-contact resolution.
Continuously assess support inquiries, knowledge gaps, and recurring technical challenges to identify opportunities for improvement.
Own the enablement reporting package for executive leadership, translating insights into actionable cross-functional initiatives.

Required Account Manager IL
As an Account Manager at HiBob, youll play a pivotal role in expanding our footprint within client organisations by strategically positioning the value of our suite of products. Youll collaborate with Customer Success Managers and Renewal Managers to ensure a seamless client experience, with a primary focus of unlocking revenue potential and driving client success through consultative selling.
Revenue Growth: Identify upsell opportunities, delivering new ARR within existing accounts.
Strategic Sales Execution: Leverage the MEDDPICC framework to manage complex sales cycles and close deals effectively.
Relationship Management: Build strong, consultative relationships with clients to deeply understand their goals and position our solutions as integral to their success.
Collaboration: Work closely with Customer Success, Renewal Managers and Sales Engineers to align on client needs and identify growth opportunities
Pipeline Management: Proactively build, manage, and forecast a robust pipeline of opportunities within assigned accounts.
Target Achievement: Consistently meet or exceed revenue targets and KPIs related to upsell.

We are looking for a highly experienced and self-driven Technical Account Manager to join our team and play a critical role in driving the success of our most strategic customers. This is a hands-on, customer-facing position that blends deep technical expertise with strong relationship management skills.

Youll serve as a trusted technical advisor, helping customers implement and optimize our accessibility solutions, guiding them through complex challenges, and influencing product direction based on real-world feedback. Youll be joining a global team of highly skilled technical professionals passionate about solving hard problems and making a meaningful impact.

Working days are Monday through Friday

Your Impact:

Own the technical relationship with a portfolio of strategic customers, serving as their trusted advisor and technical champion.
Proactively identify opportunities to drive customer success and product adoption through architectural guidance, hands-on enablement, and technical planning.
Collaborate with Sales, Product, and Engineering to influence roadmap priorities based on customer needs, use cases, and implementation patterns.
Troubleshoot complex customer issues across a broad tech stack, offering practical solutions and long-term improvements.
Develop custom code samples, technical documentation, and solution briefs tailored to customer workflows and integrations.
Create scalable processes and playbooks that improve customer onboarding, success, and retention outcomes.
Lead technical business reviews and strategic check-ins, communicating ROI, technical blockers, and success plans clearly and credibly.

We are looking for a high-performing Account Executive to join as our first sales hire in Korea and take the lead in building our presence in this strategic market from the ground up. This is a unique opportunity to shape our go-to-market strategy, establish strong local relationships, and lay the foundation for long-term success in the region.

As part of our APAC Growth team, you'll report directly to the Head of Growth, APAC, working with multiple verticals, and partnership with Customer Success, Marketing, and R&D teams.

The right candidate will be a high-impact individual capable of driving outstanding business results & relationships. You will be fully responsible for developing and managing the activity to generate revenue and achieve individual and organizational quotas.

Key Responsibilities:

Market Ownership Define and execute a go-to-market plan for Korea, focusing on IAP-heavy and high-LTV game advertisers (RPG, MMORPG, casino, mid-core & hardcore).
Pipeline Generation & Closure Source, qualify, and close new direct-advertiser, negotiate commercial terms, IOs, and MSA/contractual agreements.
Relationship Management Act as the primary point of contact for C-level, growth, and UA leads of local advertisers; drive new sales and close collaboration with Customer Success Managers.
Revenue Accountability Own quarterly new clients target; forecast accurately, maintain Salesforce hygiene, and report KPIs to APAC head of growth.
Thought Leadership Represent Bigabid at industry events (e.g., G-Star, PlayX4); host private workshops and webinars to educate the market on programmatic best practices.
Voice of Customer Relay market feedback to Product and Engineering to influence the roadmap (e.g., UA model localization, SKAN & Privacy Sandbox readiness).

We are looking for an experienced Mid Market Account Executive to join our team of expert sellers that is deeply committed to building meaningful relationships with customers, focusing on their value and thinking strategically about bringing deals to close.
Responsibilities
Develop and execute a comprehensive sales strategy to identify and generate new business pipeline, exceed revenue targets, and win new logos
Demonstrate a thorough understanding of customer needs, challenges, and business objectives to effectively position our companys solution with C-level executives and technical stakeholders
Partner closely with technical teams to ensure seamless integration and implementation to accelerate the time-to-value realization for clients
Lead and execute end-to-end sales cycles with excellence in all phases: from pipeline generation and opportunity qualification to the creation and delivery of a quantifiable business case / ROI justification
Collaborate and build trusted relationships with our company channel partners and ecosystem to expand and optimize market reach
Lead contract negotiations to completion and successful closure.

Required Account Executive - Base44
Job Description
Were building the go-to-market team for Base44, an AI-powered software development platform recently acquired by us. As our account executive, youll lead the charge in introducing a groundbreaking, category-defining product to the market. Youll shape the sales strategy, build a pipeline, and close key deals from the ground up.
This role is perfect for an experienced Account Executive who thrives in a fast-paced, entrepreneurial environment and is excited to bring innovative AI technology to new clients. Youll play a pivotal role in scaling our business, fostering strong relationships, and driving growth through a consultative, value-driven sales approach. Youll help define and execute the go-to-market strategy for this transformative technology.
In your day-to-day, you will:
Lead the full sales cycle, from outbound prospecting to closing new business
Craft meaningful conversations translating Base44s product vision to resonate with both technical and business stakeholders
Drive early revenue by identifying, engaging, and converting high-potential clients
Develop foundational sales strategies to support future growth, including crafting messaging, outreach approaches, and customer segmentation
Collaborate with product, marketing, and leadership teams to align go-to-market strategies
Maintain accurate deal forecasts, manage pipelines, and ensure CRM best practices
Act as a key feedback bridge between clients and the product team, influencing product roadmap and positioning.

We are looking for a talented and enthusiastic individual to join our growing Business Development team as a Business Development Account Manager.

What will you do?

Manage partner relationships: Oversee daily interactions, including commercial, legal, financial, and marketing aspects.

Grow business with existing clients: Identify opportunities to expand services and meet sales goals through new products and channels.

Develop new business relationships: Research and build long-term connections with potential partners.

Utilise BI tools: Generate valuable data and insights to drive business decisions.

Process sales data: Manage partner sales data, ensuring accuracy in analytics and financial reports.

Thrive in a fast-paced environment: Handle multiple tasks and interfaces simultaneously.