דרושים » מחשבים ורשתות » IT Specialist

we are seeking a motivated and customer-focused IT Help Desk Specialist to support our rapidly growing team in Tel Aviv. As the first point of contact for IT-related issues, you will play a critical role in ensuring smooth day-to-day technical operations across the organization. This role requires strong technical troubleshooting skills, a service-oriented attitude, and the ability to support a global team.


Responsibilities:

Serve as the first point of contact for employees seeking IT support via ticketing system, email, or in-person.
Troubleshoot and resolve issues related to hardware, software, networking, and mobile devices.
Support Windows, macOS, Microsoft Office, Google Workspace, and other standard tools.
Set up and configure new user accounts, laptops, peripherals, and mobile devices.
Manage user onboarding and off-boarding, including hardware and account provisioning.
Escalate complex issues to senior IT staff when necessary.
Document support activities and maintain internal IT documentation.
Track and manage IT inventory, software licenses, and asset lifecycle.
Support office IT infrastructure including video conferencing systems, printers, and networking equipment.

We are looking for an experienced and dedicated IT Field Services Team Lead who will join our group. In that job, you will manage a team of 3-4 Field Technicians while ensuring smooth operations of IT services across the company. The role includes overseeing IT inventory management, supporting meeting room technology, managing requests from senior leadership (VPs, C-Level), and coordinating technical support for events. The Team Lead will ensure the team delivers high-quality IT support, adheres to service levels, and meets the needs of the business efficiently.
Key Responsibilities
Team Management: Lead, mentor, and manage a small team of 3-4 Field Technicians. Provide day-to-day direction, set priorities, and ensure that team members are effectively addressing technical issues and requests.
IT Inventory Management: Oversee the companys IT equipment inventory, including computers, peripherals, networking devices, and other technology assets. Ensure that inventory levels are sufficient and equipment is properly tracked, maintained, and replaced as needed. Coordinate the ordering and distribution of new equipment, ensuring timely and accurate deployment.
Meeting Room & Executive Support: Manage the setup and maintenance of meeting room technology, including AV systems, video conferencing equipment, and wireless network configurations. Provide direct support for high-priority requests from executive leadership (VPs, C-level executives), ensuring their IT needs are met quickly and efficiently, especially for meetings and presentations.
Event Support: Coordinate technical support for company events, meetings, and conferences, including setting up AV equipment, video conferencing systems, and network connectivity. Ensure smooth operation of technology during events and provide real-time troubleshooting if needed.
Vendor Management: Liaise with vendors and service providers for hardware procurement, service agreements, and troubleshooting.
Training & Development: Provide ongoing training and professional development for the Field Services team, keeping them up-to-date on the latest technologies and IT practices. Encourage knowledge-sharing among team members to promote continuous learning and growth.

We are seeking a proactive, service-oriented IT Technician to join our global IT organization. In this role, you will provide hands-on support for laptops, desktops, conference rooms, and collaboration tools across Windows & macOS environments. You will also support internal company events and ensure smooth and reliable IT operations for employees worldwide.
Key Responsibilities
Provide hands-on technical support for laptops, desktops, and workstations across Windows & macOS.
Peripheral Management: Install, configure, and maintain docking stations, monitors, webcams, keyboards, mice, headsets, printers, and specialty equipment.
Manage peripheral inventory, compatibility, and standardization.
Networking & Connectivity: Troubleshoot Wi-Fi, VPN, printers, and shared network resources.
Conference Room & Event Support: Setup, test, and maintain video conferencing and audio systems (Teams / Zoom Rooms).
Documentation: Maintain accurate records, update knowledge base articles, and track cases in the ITSM platform.

Required Global IT Support specialist
The opportunity
This role is crucial for keeping the company's technological infrastructure running smoothly. You'll be part of the IT team, collaborating with colleagues to ensure everyone has the digital tools they need. This involves quickly learning the systems, resolving user issues efficiently, and providing excellent customer service to internal clients (your fellow employees). Moving beyond troubleshooting, this could involve taking initiative on IT projects, automating tasks, or even specializing in a particular area like network security. You'll be a problem-solver, keeping everyone productive with seamless technology. Your work ensures smooth operations and helps the team achieve their goals. In essence, becoming an IT specialist offers a chance to develop sought-after skills, make a real impact, and continuously solve problems all while working as part of a supportive team!
What you'll be doing
Provide technical support for both macOS and Windows computers.
Work according to SLAs and company IT policies.
Manage your own ticket queue in our ticketing system.
Maintain and update our knowledge base and internal IT resources.
Deliver excellent customer support to employees worldwide.

We are seeking a highly motivated and experienced IT Operations Team Leader to manage and oversee all internal IT support operations across our global organization. This pivotal role requires someone with strong leadership capabilities, technical expertise, and a passion for driving operational excellence in a fast-paced, cloud-native software environment.
You will lead a distributed team of IT Support Engineers across the US, EMEA, and APAC regions, ensuring the smooth and secure functioning of our internal IT systems and user support services. You will be responsible for critical platforms and processes that enable our employees to work efficiently and securely.
Key Responsibilities
Lead and mentor a global team of IT Support Engineers across multiple time zones.
Manage daily operations, workload allocation, ticket prioritization, and team performance.
Define and enforce SLAs and KPIs for support services.
Oversee the administration and optimization of key platforms including: Google Workspace, Okta (SSO and identity lifecycle management), Office 365, Mobile Device Management platforms
Ensure all endpoints (Mac and Windows) are properly managed, secured, and compliant with policies.
Supervise the provisioning and deprovisioning of hardware and software for new hires, transfers, and terminations.
Own and continuously improve onboarding and offboarding workflows, ensuring seamless and secure transitions.
Partner with Employee Services and Security teams on cross-functional initiatives, including access reviews, compliance audits, and automation.
Identify opportunities for automation and efficiency gains in IT support operations.
Drive global standardization of IT tools, processes, and documentation.
Lead or participate in cross-functional projects related to internal systems, collaboration tools, and infrastructure.

We are looking for a passionate and experienced Help Desk Team Lead to join our global IT team! If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, wed love to hear from you.
In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily operations, and implement service improvements while maintaining a hands-on approach.
Key Responsibilities
Manage 610 Tier 1 Help Desk agents supporting IL, EMEA, and APAC regions
Be onsite at least 4 days a week
Own the Help Desk KPIs (e.g., resolution time, response time, reopen rates)
Ensure high-quality support via phone, portal, chat, and walk-in
Monitor ticketing queues and drive performance against SLA
Work closely with HR, IT Ops, and Security on user lifecycle processes
Oversee knowledge base creation, documentation, and training
Support both Windows and Mac OS environments
Drive onboarding and offboarding operational excellence
Conduct regular 1:1s, feedback sessions, and cross-training within the team
Participate in planning and implementing automation and AI solutions for Tier 1
Provide hands-on support when needed, especially in peak or crisis situations.

we are seeking a self-motivated, adaptable, and quick-learningApplication Help Desk Administratorto provide internal front-facing support for our company employees and internal business processes.
This role covers bothcomputer and mobile phone environments, supporting our company specificenterprise applications and related IT services. You will be responsible for coordinating and communicating with employees worldwide to ensure expedient resolutions to technical issues and requests.
Key Responsibilities
Providing technical, personalized service to our company employees.
Delivering global support for our company IT applications and internal business processes, working closely with development teams and business leads.
Handling tickets, providing in-person assistance, and delivering remote support to employees worldwide.
Supporting all user access management tasks as part of the full user life cycle (onboarding, changes, offboarding).
Administration and maintenance of access management.
Introducing policies, procedures, and technologies to proactively respond to trouble areas in service delivery.
Additional responsibilities based on business requirements.

We're looking for a IT Technical Ops Infrastructure Team Leader to join our platform group and drive execution across technical operations, infrastructure, and delivery processes. This role blends leadership, technical depth, and cross-functional collaboration and is perfect for someone who thrives in fast-paced, high-impact environments.
Youll lead a hybrid team (on-site and offshore), work with global stakeholders, and partner with our Program Managers to track delivery in Jira and bring structure to rapidly evolving workflows. This is a key role in helping us scale and operate more efficiently as we build the future of secure cloud connectivity.
About Us
we are a key player the network security field, striving to provide the leading SASE platform in the market. Our innovative approach, merging cloud and on-device protection, redefines how businesses connect in the era of cloud and remote work.
Key Responsibilities
Lead and mentor a cross-functional team (including offshore members)
Own execution planning, delivery tracking, and team velocity
Collaborate with Program Managers to define, track, and report work in Jira
Implement and optimize working procedures for technical teams
Manage Cloud IT systems and user lifecycle (e.g., Okta/Azure, Our SaaS access).
Oversee 3rd party service providers, procurement, and budgeting.
Design and implement automation (Python preferred), including AI-driven workflows.
Support R&D and QA teams with cloud infra, and internal developer's tools and Dev Environments.
Partner with Customer Success, Sales Engineering, and Field Ops.
Ensure compliance with internal security policies by working closely with the CISO and applying SecOps requirements across Cloud IT systems and operations.

Artlist is a leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, Artlist enables creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, Artlist provides a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently. For more information, visit artlist.io We’re looking for a talented IT Global Manager to join our R&D team, someone with the passion to learn every day and tackle new challenges while using cutting-edge technologies.