דרושים » מחשבים ורשתות » Help Desk Team Leader 23800

we are seeking a motivated and customer-focused IT Help Desk Specialist to support our rapidly growing team in Tel Aviv. As the first point of contact for IT-related issues, you will play a critical role in ensuring smooth day-to-day technical operations across the organization. This role requires strong technical troubleshooting skills, a service-oriented attitude, and the ability to support a global team.


Responsibilities:

Serve as the first point of contact for employees seeking IT support via ticketing system, email, or in-person.
Troubleshoot and resolve issues related to hardware, software, networking, and mobile devices.
Support Windows, macOS, Microsoft Office, Google Workspace, and other standard tools.
Set up and configure new user accounts, laptops, peripherals, and mobile devices.
Manage user onboarding and off-boarding, including hardware and account provisioning.
Escalate complex issues to senior IT staff when necessary.
Document support activities and maintain internal IT documentation.
Track and manage IT inventory, software licenses, and asset lifecycle.
Support office IT infrastructure including video conferencing systems, printers, and networking equipment.

Were looking for a talented IT Support Specialist to join our growing IT team and support IT activities, provide services to employees and be involved in planning and implementing IT projects.
Responsibilities:
Act as the primary contact for IT-related inquiries and resolve technical support requests through in-person interactions, email, and ticketing systems.
Diagnose and resolve complex hardware, software, multimedia, network, and security issues with advanced troubleshooting.
Fully support, configure, maintain, and optimize end-user equipment and IT infrastructure, including systems and networks.
Oversee IT aspects of employee onboarding/offboarding, utilize automation to streamline processes, and manage devices across sites using MDM for synchronization and security.
Identify urgent technical issues, escalate as necessary, and collaborate with technical teams to ensure effective IT operations.
Provide clear guidance, training, and support, acting as an internal tech consultant to enhance user experience.
Implement and maintain IT best practices by evaluating and adopting new technologies to enhance process improvements and IT capabilities.

Required Global IT Support specialist
The opportunity
This role is crucial for keeping the company's technological infrastructure running smoothly. You'll be part of the IT team, collaborating with colleagues to ensure everyone has the digital tools they need. This involves quickly learning the systems, resolving user issues efficiently, and providing excellent customer service to internal clients (your fellow employees). Moving beyond troubleshooting, this could involve taking initiative on IT projects, automating tasks, or even specializing in a particular area like network security. You'll be a problem-solver, keeping everyone productive with seamless technology. Your work ensures smooth operations and helps the team achieve their goals. In essence, becoming an IT specialist offers a chance to develop sought-after skills, make a real impact, and continuously solve problems all while working as part of a supportive team!
What you'll be doing
Provide technical support for both macOS and Windows computers.
Work according to SLAs and company IT policies.
Manage your own ticket queue in our ticketing system.
Maintain and update our knowledge base and internal IT resources.
Deliver excellent customer support to employees worldwide.

We are looking for a project manager which leads and directs teams to deliver a unique, high quality deliverables within a defined schedule, budget, quality and scope.

Responsibilities:
Lead and conduct project activities based on Agile (Scrum) methodology.
Manage game development, architecture, and integration projects in a fast-paced, constantly changing Agile environment.
Work directly with Product Management, Monetization, R&D and other functional teams to ensure the successful launch of the key initiatives and new features.
Ensure status, risks and open issues are tracked.
Conduct team meetings to update status, identify and resolve issues.

Were currently looking for a talented Delivery Manager to join our amazing team.

Responsibilities:
Determine and define project scope and objectives.
Predict resources needed to reach objectives and manage resources in an effective and efficient manner.
Track project costs in order to meet goals.
Develop and manage a detailed project schedule and work plan.
Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
Utilize industry best practices, techniques, and standards throughout entire project execution.
Monitor progress and make adjustments as needed.
Measure project performance to identify areas for improvement.