דרושים » שירות לקוחות » We're Hiring: Customer Direct Representative Israel (Hebrew /English)

The Sales and service business operations team is looking for a Sales Operations Specialist to support our global sales teams with the company growth.
This position encompasses both the daily sales administration and operational tasks and is an essential component of our sales organization, contributing to revenue growth and increasing sales productivity, by executing sales operation activity and partner with internal functions.
Responsibilities
What you will be doing:
Work closely with Account Managers and HQ sales teams to support the business and customers needs
Manage quotations and contracts, follow up sales pipeline, forecast tracking and adjustments
Order Management process from order entry to shipment.
Ensure on-time order delivery, work with production and logistics to follow and track delivery and mitigate gaps
Forecast analysis - follow data-driven approach manage and analyze reports on daily, weekly, monthly and quarterly basis (delivery, revenue, quotations, deals consumption)
Work closely with the Finance team on monthly and quarterly closing and in parallel in defining policies and guidelines.
Maintain sales data and ensure data accuracy in ERP, CRM and other systems.

We are looking for out-of-the-box thinkers, people who are passionate, caring, agile and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! As a Customer Service Coordinator, you will support our customers from the time they send us their orders until they receive the products. Processing orders from customers received via email, fax, and automatic interfaces. Answering phone calls and providing an estimated schedule for the delivery of the products.
Responsibilities:

* Receiving orders via automatic interfaces, inputting them, and processing the orders.
* Issuing the packing slip and invoice.
* Handling the packing slip, scanning it, and charging according to the type of customer.
* Processing returns and financial credits.
* Answering phone calls from customers.
* Answering internal phone calls from marketing employees and bookkeepers.
City:
Petah Tikva