דרושים » תוכנה » Tier 3 Support Engineer

Requirements:
You have:

Proven experience in B2B technical support, or equivalent military tech experience.

Ability to work Monday to Friday and to be part of an on-call rotation (off-hours/weekends).

Experience with ticketing and project management systems (Jira, Azure DevOps - advantage).

Experience with CRM platforms (our Dynamics 365 - advantage).

Deep understanding in troubleshooting system logs (ElasticSearch, Coralogix, Grafana - advantage).

familiarity with SQL queries & database structures (MySQL, MongoDB).

Experience with Windows environments (Active directory, Command-line).

Passion for troubleshooting, ability to come up with outside-of-the-box solutions for uncommon issues.

Can work independently and under pressure.

Ability to prioritize tasks in a fast-moving environment.

A strong team player who helps others navigate challenging technical problems.

Fluent English (both written and spoken).

Will be nice that you have:
Scripting knowledge & experience (Powershell, Python).
familiarity with Cloud environments (AWS).
familiarity with API methodologies (Auth methods, JSONs).
Bachelor of Sciences in Computer Science.

Requirements:
2+ years of experience in a technical support, solution engineering, or professional services role
B.Sc. in Computer Science, Engineering, Industrial Engineering, or a related technical field
Strong problem-solving and analytical skills
Experience with scripting (e.g., Python, JavaScript) or API integrations an advantage
Excellent communication skills in English (spoken and written)
Customer-oriented mindset, with the ability to explain technical concepts clearly
Ability to work independently and as part of a cross-functional, fast-paced team
Willingness to travel abroad occasionally (e.g., once per month)

Requirements:
English proficiency: Exceptional written and verbal communication skills (must)
Availability: Full-time availability for at least 1.5 years.
Analytical mindset: Strong problem-solving skills with attention to detail.
Proactive & self-motivated: Takes initiative, seeks improvements, and embraces challenges.
Curiosity & eagerness to learn: Open to acquiring new skills, quickly adapting to new tools, and continuously improving.
Team player: Excellent collaboration and communication skills, thriving in a dynamic team environment.
Adaptability: Able to excel in a fast-paced and evolving work environment.

Requirements:
Required Qualifications (RQs)
8+ years technical pre-sales or technical consulting experience
Bachelor's Degree in Computer Science, Information Technology,
Data Solution Engineer Required Qualifications:
Expert in Azure Databases (SQL DB, Cosmos DB, PostgreSQL) and Azure Analytics (Fabric, Databricks, Purview), with experience in migrations, AI app development, and data solutions across platforms like BigQuery, Redshift, and Snowflake.
Proven leader of technical engagements (hackathons, PoCs, MVPs) that deliver production-scale results with strong focus on data security and governance.
AI Applications Solution Engineer Required Qualifications:
Full-stack & Cloud-Native Expert: Specializes in app architecture modernization and cloud-native development (APIs, microservices, containers, event-driven systems, vector/graph DBs).
AI/ML Leader: Skilled in AI/ML frameworks (TensorFlow, PyTorch, Agentic AI, Responsible AI), with a track record of leading impactful technical engagements (PoCs, MVPs, hackathons).
Infrastructure Solution Engineering - Required Qualifications:
Cloud & Infrastructure Expertise: Proven experience in migrating workloads (Windows, SQL, Linux, PostgreSQL), designing hybrid networking and secure connectivity, and implementing containerization strategies using Azure Kubernetes Service (AKS) and App Platform.
Solution Design & Stakeholder Engagement: Strong grasp of Azure services (security, compliance, hybrid cloud) with the ability to engage both technical and business stakeholders to deliver scalable, secure cloud solutions.
Software Solution Engineer - Required Qualifications:
Strong experience engaging enterprise dev teams (developers, architects, decision makers) and leading technical initiatives like hackathons, PoCs, and MVPs to production outcomes.
Proficient in modern languages (JavaScript/TypeScript, Python, C#, Java), frameworks (.NET, Node.js, React), and tools (GitHub, VS Code, CI/CD, DevOps, platform engineering).
Preffered Qualifications (RQs)
Master's Degree in Computer Science, Information Technology, or related field.