דרושים » תוכנה » Head of Program Management Global SaaS Company

As a Program Manager you will be playing a pivotal role in overseeing multiple projects within the Customer Operations and Success group to ensure successful delivery aligned with strategic and operational objectives. You will manage the interdependencies among various projects and ensure the overall program goals are met.

Additionally, you will oversee programs, develop, and maintain project management standards, metrics, and tools for the enablement of tracking progress and mitigating risks. As a Program Manager will work with various stakeholders in the company and in the group to ensure proper planning and excellent execution across all projects and programs.



What youll do:

Program Planning: Develop and articulate the program's strategic and operational objectives in alignment with the organization's goals.

Create detailed project plans, including timelines, milestones, and resources required.

Program Oversight: Oversee and coordinate the execution of multiple projects within the program, ensuring adherence to timelines and quality standards. Monitor progress, identify risks, and implement mitigation strategies. Manage budgets and resource allocation across projects.

Stakeholder Management: Act as the primary point of contact for stakeholders, fostering strong relationships. Communicate project progress and outcomes effectively to stakeholders at all levels.

Team Leadership: Lead and motivate project teams, providing guidance and support to ensure objectives are met. Facilitate collaboration among teams and promote a positive work environment.

Risk Management: Identify potential risks and develop contingency plans to address issues proactively.

Reporting and Documentation: Prepare and present regular reports on program performance, including key metrics and achievements.

We are looking for a Program Manager to lead cross-functional initiatives that drive strategic value and deliver measurable results across the organization. As a Program Manager, you will be responsible for planning, coordinating, and executing a portfolio of related projects aligned to business goals. You will ensure that dependencies, risks, resources, and communications are well managed to enable consistent and successful outcomes.

This role is ideal for someone who thrives in fast-paced environments, excels at managing complexity, and enjoys driving collaboration across diverse teams.

What am I going to do?
Lead and manage end-to-end execution of programs across multiple teams or departments.
Translate strategic objectives into actionable plans, roadmaps, and measurable goals.
Align stakeholders and teams around program vision, scope, timelines, and deliverables.
Monitor and manage risks, issues, and dependencies across multiple projects.
Develop and maintain detailed program documentation, reports, and updates for leadership.
Ensure that resources are effectively allocated and budgets are adhered to.
Facilitate effective communication, governance, and decision-making throughout the program lifecycle.
Promote continuous improvement and knowledge sharing across program workstreams.

We are looking for a Manager, Support located in Tel Aviv to become a key member of our global support leadership team. This role includes responsibility for the EMEA Testim Support organization, who are engaged in assisting customers and partners in technical issue identification and resolution. The support organization specializes in high-end, enterprise level support of customers or partners with advanced support needs.

The Manager, Support will oversee staff schedules for omnichannel coverage and individual as well as group training sessions. They will conduct quarterly 1:1 and team meetings to evaluate individual and team performance and will facilitate development of proficiency in both technical skills and general customer service skills.

Primary duties:
Deliver superior level service to end user customers and act as point-of-contact for escalated issues to ensure appropriate response and focus of support teams.
Participate regularly in strategic planning discussions to provide insightful ideas on process improvements and customer service delivery.
Conduct regular team meetings and performance discussions with support engineers.
Interact with regional and corporate management on matters between functional areas or customers and the company.
Track, monitor and report on department operations, and closely manage critical customer accounts to develop path to issue resolution.
Perform monitoring to ensure that support engineers are following the call priority flow and maintaining an available phone status, documenting the issues well, and following cases through to efficient and effective resolution.
Assign and manage projects based on new product releases, call related issues and/or training needs within the organization. Track projects and initiate documentation based on project successes.

our company's Harmony SASE is one of the fastest growing businesses in the company, delivering cutting-edge security and networking as-a-service from the cloud. Were looking for a DevOps Group Manager to lead and grow our DevOps organization, which is core to enabling rapid product innovation and highly reliable service delivery at scale.
You will manage a group of ~25 DevOps engineers across 3 teams, supporting over 250 R&D engineers and growing. The DevOps group is responsible for CI/CD infrastructure, production reliability, developer velocity, and infrastructure as code across a multi-region AWS environment.
This role requires excellent leadership, project management, and technical depth to coordinate dozens of cross-team initiatives, align priorities with R&D needs, and ensure we meet strict SLAs in production. Experience managing offshore teams is a strong advantage, as approximately one-third of the group is based in Europe.
In addition to core DevOps responsibilities, this group is also leading innovation around AI Agents that assist engineers through ChatOps and internal developer tools. This includes building the underlying infrastructure for running and managing AI Agents using the Model-Context-Protocol (MCP) design pattern. Familiarity with AI-driven tooling, developer agents, or backend systems for LLM workflows is a strong advantage.
Key Responsibilities
Lead and grow a high-performing DevOps group responsible for CI/CD, cloud infrastructure, and production operations
Manage multiple DevOps team leads and oversee delivery across projects and priorities
Collaborate with R&D group leaders, product managers, and security teams to align infrastructure and tooling to business needs
Own and evolve our cloud infrastructure (multi-region AWS, ECS, Fargate, Kubernetes) and Infrastructure as Code (Terraform)
Drive operational excellence and system reliability through monitoring, automation, and incident management best practices
Ensure robust deployment pipelines (GitHub Actions) and development workflows to support fast, safe, and scalable software delivery
Oversee cost management, scalability, and performance of our growing cloud footprint
Manage project portfolios, coordinate resources, and drive cross-functional execution in a fast-paced environment
Work effectively across time zones with remote and offshore team members
Lead initiatives to integrate AI Agents and ChatOps into developer workflows, leveraging MCP (Model-Context-Protocol) architecture .

As a Fullstack Engineering Team Lead at Via, youll join an energetic and dynamic team, taking on a pivotal role in driving our innovative projects forward. You will be part of a highly talented and motivated development team responsible for Vias Driver Operations and Management system. This role involves leading a team of skilled engineers, ensuring the delivery of high-quality software solutions, and contributing to the continuous improvement of our development processes.

What Youll Do:
Lead and manage a team of Backend and Frontend engineers, overseeing the development of both end-to-end services and core infrastructure components.
Collaborate closely with cross-functional teams within Via, to ensure seamless project execution.
Develop, own, and execute the team's roadmap, ensuring alignment with the company's strategic goals.
Oversee project objectives to enhance and support the overall product strategy.
Play a central role in managing, coaching, and fostering the growth of your engineering team.
Guide and mentor team members to ensure they deliver exceptional results by promoting best practices and addressing technical challenges on projects requiring advanced technical expertise.

At our company, were reinventing DevOps to help the worlds greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit, and just all-around great people. Here, if youre willing to do more, your career can take off. And since software plays a central role in everyones lives, youll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust our company to manage, accelerate, and secure their software delivery from code to production -- a concept we call liquid software. Wouldn't it be amazing if you could join us on our journey?
we are looking for a collaborative and experienced Program Manager to join us as we take the next leap in shaping the future of DevOps. As Program Manager, you will drive new processes for the entire program while steering it through different R&D teams and other departments, from planning to delivery, while ensuring clear visibility using advanced methods. You will work closely with R&D, Product Managers, Strategy, Sales, Marketing, Executives, and others.
As a Program Manager at our company you will...
Lead cross-company initiatives and hold E2E plans, be the executor who drives progress, holds the forum to track updates, and facilitates decision-making
Manage highly technical cross-functional software programs, from inception to delivery
Collaborate with Product and Engineering, mid and upper management to ensure alignment with the companys strategy, commitments and goals (OKRs)
Drive and facilitate annual roadmap planning and track the quarterly scope lockdown
Be a central player in developing the procedures, choosing the tools, and determining how to manage our programs
Own the process by nurturing learning and knowledge sharing, and driving adoption throughout the organization.

We're looking for an experienced and ambitious manager to join our growing team. As a Delivery Management Lead, youll manage a team of Delivery Managers, responsible to drive and operate both the planning and execution of our unique, high quality projects. Youll work closely with R&D, product managers and other key stakeholders to help optimize the delivery pipeline and ensure on-time and high quality deliverables.

Responsibilities:
Manage a team of delivery managers, responsible for leading technical delivery processes and for managing complex projects in a large, diverse, R&D unit.
Work directly with R&D, Product Management and other stakeholders in an extremely dynamic, fast-paced environment.
Lead the long-term strategic planning of roadmap across the unit, ensuring alignment with business goals.
Lead the entire development lifecycle, from requirements gathering to planning, development, testing and deployment, to ensure successful execution and delivery of new products and features.
Measure and evaluate the operational efficiency and effectiveness of our work processes.
Introduce improvements to the development process, provide tools, flows, and actions to improve efficiency, effectiveness and quality.
Apply effective communication and synchronization across the organization.

We are seeking a visionary Director of Engineering with a strong product mindset to lead the strategy, development, and scaling of our internal platform for Engineering, and our cloud infrastructure capabilities for SaaS customers. As a Director of Engineering, you will lead teams working on two major areas: a developer-centric platform that provides the tools, automation, and infrastructure needed to seamlessly develop, deploy, and operate services in production, and cloud infrastructure capabilities for SaaS customers, including customer-facing infrastructure and management features that enhance integration, security, and reliability, ensuring a robust experience for our companys SaaS customers.
As a Director of Engineering at our company's, you will...
Define and drive the vision, strategy, and roadmap for the internal platform for Engineering, ensuring alignment with SaaS business goals.
Build, lead, and mentor multiple cross-functional teams of developers and DevOps to deliver a scalable and reliable platform.
Foster a culture of collaboration, automation, and continuous improvement within the engineering organization.
Architect and deliver a self-service, developer-centric platform that simplifies development, SaaS management and production operations.
Provide observability solutions to improve system reliability and visibility of our SaaS products and operations.
Partner with engineering leaders, product teams, and business stakeholders to ensure platform capabilities align with SaaS growth and reliability goals.
Stay ahead of industry trends in Platform Engineering, DevOps, and cloud-native technologies to continuously evolve the platform.

We're looking for an experienced and ambitious Delivery Manager to join our growing team. As a Delivery Manager, youll drive and operate both the planning and execution of our unique, high quality projects. Youll work closely with R&D, product managers and other key stakeholders to help optimize the delivery pipeline and ensure on-time and high quality deliverables.

Responsibilities:
Work directly with R&D, Product Management and other stakeholders in a dynamic, fast-paced environment.
Lead the entire development lifecycle, from requirements gathering to planning, development, testing and deployment, to ensure successful execution and delivery of new products and features.
Address and mitigate challenges faced during the development process.
Lead the long-term planning of roadmap, ensuring alignment with business goals.
Measure and evaluate the operational efficiency and effectiveness of our work processes.
Introduce improvements to the development process, provide tools, flows, and actions to improve efficiency, effectiveness and quality.
Apply effective communication and synchronization across the organization.

Were looking for a Data Science Team Lead to join our winning team. This is an opportunity to take a leadership role in building innovative AI products, manage a growing team of algorithm researchers, and have a major impact on the methods, infrastructure, and product capabilities.

Youll lead projects from early research to full production deployment, guiding the development of models, scalable pipelines, and services that power critical features in the platform.

Responsibilities:
Lead, mentor, and grow a team of Data Scientists providing both technical leadership and professional development.
Own the full lifecycle of AI projects: from research and prototyping through production-grade deployment and monitoring.
Design and oversee the development of scalable ML pipelines, model serving infrastructure, and robust data workflows in collaboration with software engineering and product teams.
Drive initiatives to deliver LLMs and other AI models as production-grade services within the organization.
Partner cross-functionally with product managers, clinical experts, and engineers to translate business needs into AI-driven features.
Guide research in NLP, NLU, and Deep Learning domains, staying at the forefront of industry developments and incorporating new methods where applicable.
Maintain a high standard of technical execution within the team, fostering a culture of ownership, quality, and innovation.
Communicate technical findings, project status, and strategic recommendations clearly to technical and non-technical stakeholders.