Required Technical Customer Support Team Lead
Description
We are:
We provide technology infrastructure powering the future of financial services, leveraging a proprietary real-time banking core. We are backed by leading investors and serve the worlds most essential fintech and technology companies. Together with our partners, we are reshaping global finance and financial inclusion.
We place a strong emphasis on our employees satisfaction and growth. We promote a flexible hybrid work model that allows our employees unparalleled convenience to work where and when they want.
The Integration team is dedicated to creating a positive onboarding experience for our customers. We support them throughout the process, from initial setup to ongoing support. Our team is composed of individuals who are both tech-savvy and business-oriented, combining the best of both worlds to ensure an effective and seamless experience.
You are:
People person with a strong sense of empathy for your customers. You protect the integrity of the process and ensure that changes are managed appropriately. You can read situations, understand team dynamics, and take initiative to address needs. You are tech-savvy with a developers mindset, business-oriented, and committed to ensuring a positive customer experience. You have a sales-oriented attitude where the customer is the most important part of the process.
You will:
Support our enterprise-level clients and internal departments with technical onboarding and integration to our systems
Provide continuous technical support, including troubleshooting, investigating error messages, and addressing errors related to system updates
As an integral product perception - you will collaborate closely with internal departments, including Engineering, IT, Implementations, Operations, and Relationship Management, group leaders and C level partners
Work closely with teams in the US (East to West Coast).
Requirements: You have:
5+ year experience in a customer-facing support role (e.g., Customer Support, Technical Support) - Must
3+ years' experience in a managerial role - Must
Native level proficiency in both Hebrew and English - Must
Working knowledge of API integrations (REST API) - Must
Database experience with SQL queries and reading log files - Must
Ability to diagnose and recognize when a process needs to be established or updated
Strong technical troubleshooting and problem-solving skills
Availability to work US hours (16:00-24:00)
Excellent English communication skills, both verbal and written, to work hand-in-hand and communicate with teams in the US
A plus if you have:
Experience in the banking or fintech field
Entrepreneurial background owning or running a business
Experience with network concepts, such as firewalls, Postman, or NService Bus.
This position is open to all candidates.