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4 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time and Hybrid work
Our company is where high-growth startups turn when they need to move faster, scale smarter, and make the most of the cloud. As an AWS Premier Partner, we deliver hands-on DevOps and FinOps and GenAI support that drives real results.
We work across EMEA, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.
Were looking for an Account Manager who will manage a portfolio of our strategic customers in Israel from the onboarding stage to assuring satisfaction while identifying business needs in the customers AWS environment.
Work location - hybrid from Tel Aviv
Responsibilities
Onboard new customers and guide them through onboarding, ensuring a smooth transition to our product or service. Provide training and resources to help them get started effectively
Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectives\proactively engage with them to understand their evolving needs, challenges, and goals
Identify Cost Optimization and upselling opportunities and a need for a Dedicated DevOps or FinOps service
Gather feedback from customers regarding their experiences and needs. Relay this feedback to internal teams for continuous improvement
Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals
Maintain and develop strategic vendor relations with AWS
Regularly attend business events and conferences to promote and educate prospective clients on the benefits of our company
Requirements:
3+ years of experience in Customer Success, Customer Engineering, or Account Management roles
2+ years of experience in selling SaaS solutions and services
2+ years of experience in selling complex public clouds like AWS/GCP/Azure - advantage
A proven, successful track record of generating revenue and closing business
Experience working with or at startups/ISV companies
Demonstrated ability to engage and influence C-level executives
Excellent written and verbal communication skills in both English and Hebrew
Excellent presentation and organizational skills
Ability to work in a fast-paced environment
In-depth experience with selling and/or supporting AWS services - advantage
Working experience with Salesforce and/or Hubspot - advantage
AWS cloud certificated - advantage
Knowledge or experience in FinOps - advantage
This position is open to all candidates.
 
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עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8205444
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משרות דומות שיכולות לעניין אותך
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4 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time and Hybrid work
Our company is where high-growth startups turn when they need to move faster, scale smarter, and make the most of the cloud. As an AWS Premier Partner, we deliver hands-on DevOps and FinOps and GenAI support that drives real results.
We work across EMEA, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.
Were seeking an Account Manager to drive our business growth in the Israeli territory of greenfield accounts while assuring a great customer experience. Youll be responsible for the sales process, from prospecting to closing a deal.
Work location - hybrid from Tel Aviv
Responsibilities
Develop and execute successful targeted territory development plans to help achieve or exceed growth, revenue, and margin targets
Develop and manage all phases of the territorys business development cycle, including managing proposal negotiations, the statement-of-work, and completion of all contract details
Demonstrates breadth and depth of knowledge in aligning our capabilities to client business and positioning relative to competitors
Prospect new customers and communicate with the AWS reps regularly
Maintain and develop strategic vendor relations with AWS
Regularly attend business events to promote and educate prospective clients on the benefits of our
Work collaboratively with Marketing, Operations, Delivery, and Solutions Architects
Requirements:
4+ years of experience in direct IT sales and business development from a complex cloud or software solutions
Experience selling IT professional services (consulting/managed/staff services) or SaaS solutions designed for R&D or DevOps teams
Ability to articulate the value proposition of professional services to technical and business stakeholders
Proven successful track record of meeting and exceeding sales quotas
Experience with selling AWS-based solutions
Network and relationships with Israeli-based digital native/ISV/startup companies
Demonstrated ability to engage and influence C-level executives
Excellent written and verbal communication skills in English and Native Hebrew
Excellent presentation and organizational skills
Ability to work in a fast-paced environment
AWS cloud certificated - advantage
Working experience with Salesforce or Hubspot - advantage
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8205432
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4 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
we are looking for a Sales Customer Success Manager who will drive retention and revenue growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting our companys sellers to leverage the platform to gain business growth and success. This includes identifying opportunities to expand customer usage of the platform.
The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills, combined with a results-oriented approach to driving customer value and platform adoption.
What am I going to do?
Onboard high-value customers with demos, highlighting features that drive increased usage and potential upgrades, while providing educational sessions on best practices, premium features, and services.
Build and maintain strong, long-lasting customer relationships, acting as a trusted advisor to maximize ROI and ensure customer success.
Increase retention and revenue growth by identifying and closing upsell and cross-sell opportunities, while driving expansion revenue through strategic advisory.
Represent the voice of the customer, providing valuable feedback and insights to core product and marketing teams.
Track and report on key KPIs such as churn rate, expansion revenue, and customer lifetime value to measure success and improve customer satisfaction.
Develop and execute customer success plans that outline strategies for achieving customer goals and maximizing platform usage.
Use strong analytical skills to translate data into actionable insights, proactively suggesting solutions and upgrades to meet evolving customer needs.
Work with tools like Salesforce and G Suite to manage customer accounts and monitor performance, ensuring structure in ambiguous situations.
Requirements:
2 years of experience in account management or customer success roles in a high-tech environment, with a proven track record of exceeding customer retention and growth targets.
Fluent spoken and written English is a must! German is a plus!
Excellent verbal and written communication skills, including the ability to clearly articulate the value proposition of our company's products and services.
Experience in delivering customer-focused solutions based on customer needs, with an emphasis on identifying and addressing business challenges and opportunities.
Strong analytical skills, with the ability to translate data into insights and use data to identify trends and opportunities for growth.
Facilitate onboarding webinars and presentations with our companys customers, effectively communicating product features and benefits.
Ability to create structure in ambiguous situations, and proactively identify and solve customer problems.
Passion for technology and the Gig Economy.
Experience with Salesforce and G Suite, particularly Sheets and Slides, is preferred. Experience with CRM reporting and analytics is a plus.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8206436
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Tel Aviv-Yafo
Job Type: Full Time
a global technology company making life-changing financial products and services available to more people nationwide, as it reshapes the financial services ecosystem. By using machine learning, a vast data network and a sophisticated AI-driven approach, provides comprehensive consumer credit and residential real estate solutions for its partners, their customers, and investors. Its proprietary API and capital solutions integrate into its network of partners to deliver seamless user experiences and greater access to the mainstream economy. has offices in New York and Tel Aviv. For more information.

About the Role
looking for a Senior Partner Onboarding Manager to lead the onboarding of new financial partners onto platform!
This is a unique opportunity to take on a leading role driving growth. As a Partner Onboarding Manager, you will own end-to-end the process of building, launching and growing new partnerships between and leading financial institutions of all sizes: from innovative fintechs to large banks. This dynamic role requires both superb external relationship management skills and strong technical and project management abilities. In this role, a typical day could include both high level strategic conversations with executives at top-tier financial institutions and highly-technical workshops with product and engineering teams. The ideal candidate would feel just as comfortable talking to a US-based c-level finance executive as diving into the technical details of an API with a software engineer.

Responsibilities
Work closely with business stakeholders during the pre-sales process to improve partner conversion rates.
Oversee the onboarding process, ensuring timely delivery of products, research, and operational tasks while coordinating internal stakeholders for the successful launch of new partnerships.
Continuously optimize and streamline processes related to new partner onboarding for improved efficiency and structure.
Clearly articulate our product offerings, technical requirements, and solutions strategy to partners, ensuring alignment and mutual understanding.
Cultivate strong, trusted relationships with partner business and technical teams, showcasing the value of our technology and solutions.
Work closely with internal teams, including Research, Product, Operations, and Engineering, to ensure the seamless deployment of solutions across multiple partners.
Develop deep insights into how our products integrate into a partners ecosystem, effectively communicating and coaching partners through the sales cycle and onboarding process.
Lead the analysis of historical partner data, generating valuable business cases to support decision-making and partnership goals.
Requirements:
4+ years of experience in a customer-facing technical account management / technical program management
Fluent and articulate in English
Experience with tools and technologies for monitoring API performance and reliability (e.g Postman, Swagger, OpenAPI).
Familiarity with data file formats such as JSON, XML, CSV and secure file transfer protocols.
Strong ability to understand client needs and translate them into actionable solutions.
Experience in creating targeted business case studies, campaigns, or presentations.
Exceptional verbal, written, organizational, presentation, and communications skills;
Experience working with large US-based enterprises / partners - a significant advantage
Super detail oriented with strong analytical and problem-solving skills
A true team player!
Proven technical acumen with hands-on experience in a fast-paced, commercial products or SaaS environment.
Ability to assess, diagnose and quickly resolve technical issues effectively with both technical and non-technical teams.
Flexibility to handle partner escalations outside of normal business hours as needed.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8160428
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
4 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time and Hybrid work
We are looking for a Relationship Manager to create long-term, trusting relationships with our customers. The Relationship Managers role is to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities. The goal is to contribute to sustaining and growing our business to achieve long-term success.
Responsibilities:
Be the main point of contact for the businesses you manage and build strong, long-lasting customer relationships.
Develop a deep understanding of clients needs and proactively create tailored plans and recommendations, leveraging your knowledge of our products and industry insights to support their growth.
Identify key staff in client companies to cultivate profitable relationships.
Resolve clients issues quickly and effectively.
Drive upselling and cross-selling initiatives while ensuring high standards in sales, supply, and customer service processes.
Aim to preserve and develop an assigned portfolio of clients.
Gain solid knowledge of competitors.
Leverage transactional data to deliver insights and guidance that help customers enhance performance across all areas of their business.
Work closely with our Product teams to help influence our new product developments based on customer needs.
Identify and close new opportunities to grow business within your portfolio of customers.
Act as a central point of contact to a wide range of internal functions.
Face-to-face meetings with customers on a quarterly basis
Take part in events related to fintech, payments, and main industries related to your portfolio.
Requirements:
3+ years of experience in relationship management, sales, or account management - must
Minimum of 2 years of experience in the payment or fintech industry -must
Proven track record of managing client relationships and driving revenue growth.
Strong interpersonal and communication skills, with the ability to build rapport and influence stakeholders at all levels.
Excellent analytical and problem-solving abilities, with a focus on client needs and outcomes.
Proficiency in CRM software and Microsoft Office Suite.
Problem-solving attitude
Teamwork and leadership/managerial skills
Customer-oriented mindset
BSc/BA in Business, Finance, Marketing, or a related field.
Excellent written and verbal English.
High levels of emotional intelligence and the ability to work with diverse teams across various cultures and markets.
Experience or ability in directly managing and mentoring team members, fostering their development and ensuring high performance.
Ability to adapt quickly to changes in the market, technology, or client needs.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8205908
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דיווח על תוכן לא הולם או מפלה
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סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
09/05/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
we are an AI-powered marketing platform that helps consumer brands personalize customer interactions. we work with brands like True Classic, Honeylove, and Mejuri to improve retention and grow customer LTV by developing AI models that deliver the right interaction to the right user at the perfect timing. As AI transforms how businesses engage customers, we are pioneering the next wave of intelligent, automated marketing tools.About the Role:As our first Client Strategy Lead, you will play a critical role in ensuring our customers maximize the value of our company. Youll drive product adoption, foster long-term relationships, and provide strategic insights that shape our product roadmap. This is a unique opportunity to build and scale our customer strategy function while working closely with GTM, Product, Marketing, and Engineering teams.What Youll Do: Own the post-sale customer journey, including onboarding, ongoing support, and retention strategies. Build trusted relationships with key stakeholders, understanding their challenges and guiding them to success with us. Become a subject matter expert on our company, the Ecommerce space, retention marketing, and related SaaS tools. Advocate for customers internally, championing product improvements and initiatives that enhance their experience. Collaborate cross-functionally with GTM, Product, Marketing, and Engineering to refine strategies and drive growth. Help scale the Customer Strategy function, building playbooks and processes as we expand. If based in Tel Aviv occasional availability for customer calls during evenings or Friday afternoons.Why Join Us? Make an impact at a fast-growing startup where your work directly influences our product and customer strategy. Collaborate with a world-class team across product, engineering, and GTM functions. Grow with us as we scale, with opportunities to shape the future of our customer strategy organization
Requirements:
What Were Looking For: 2-5 years of customer facing experience in SaaS, martech or e-commerce (E.g., Consulting, Customer Success, Account Management). Bachelors degree in a relevant field (or equivalent experience). Excellent communication skills, both written and verbal, with the ability to engage technical and non-technical audiences. Analytical mindset, able to interpret data and extract actionable insights. Curiosity and problem-solving ability, with a proactive approach to understanding customer needs. Comfort with AI/technical products and the ability to translate complex concepts into clear value propositions. Bonus: Experience with SQL, Excel, experimentation, or graphic design.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8169343
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דיווח על תוכן לא הולם או מפלה
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
25/05/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We're looking for a Technical Account Manager to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the platform.
You'll serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction.
Responsibilities :
Act as a strategic partner to the sales team post-POC, supporting account continuity while enabling sales to focus on new opportunities
Oversee deployments in collaboration with Solutions Architects to ensure smooth and successful onboarding
Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience
Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions
Partner with sales during renewals and expansion to align technical planning with customer needs and drive value
Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the platform
Requirements:
3+ years in customer-facing roles in SaaS, with experience in technical support, solution architecture, or similar roles
Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps
Excellent communication, problem-solving, and relationship-building skills
Experience leading technical projects, managing deployments, and driving feature adoption
Strategic mindset with the ability to align technical solutions to business goals
Relevant certifications in cloud or security (preferred)
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8190980
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Were looking for a Customer Success Manager, Commercially adept but with a technical curiosity in the Product and what it can do for our Customers, to help take digital adoption to the next level.
As a Customer Success Manager, youll be responsible for being a trusted advisor to a portfolio of around 10 Fortune 1000 customers, helping them achieve maximum value from the platform. You will understand your clients' digital adoption goals, and recommend technology solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.
* Working Days - Monday to Friday
What You'll Own:
Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.
Schedule and prepare Success Business Reviews for customers, with the top priority of increasing customer adoption and proving return on investment that leads to renewals/expansion.
Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote adoption of the product.
Educate customers on the most relevant features of their specific requirements, be comfortable guiding customers through the platform, and showing them the Art of the possible.
Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for .
Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet/exceed their goals.
Work with the internal Account team and Customer to develop a Success Plan outlining how addresses their immediate/future needs (including metrics for success).
Monitor customer health to reach out to customers before risks escalate and identify remediation options.
Partner with Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.
Requirements:
5+ years of customer-facing experience in Enterprise SaaS as a Senior Customer Success Manager, excelling in customer success, account management, project management, pre-sales, and post-sale services. Proven ability to collaborate with Fortune 1000 companies and their executives, driving satisfaction, retention, and measurable results
Experience managing a quarterly retention and growth quota.
You've maintained a book of Enterprise customer accounts (4000+ Employees).
Increase customer satisfaction, adoption, and retention applying to a technical product.
High competency in sales discovery methodologies and an ability to run Return on Investment discussions and have some experience in an enterprise solution sales environment, having partnered with account executives to develop and close sales opportunities.
Fluent in English is a must
Proficiency in other languages - Significant advantage
*** Working Days - Monday to Friday
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8192700
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דיווח על תוכן לא הולם או מפלה
מה השם שלך?
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סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
25/05/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
As our Customer Success Manager, you'll be the maestro of a portfolio filled with vibrant and dynamic enterprise and midsize level accounts. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without. If you see customer/partner relationships as a canvas for your artistic flair and a playground for your scientific precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer success experience. Responsibilities:
* Serve as a trusted advisor to customers by utilizing your deep understanding of GeoEdges solutions to help achieve customers' business goals.
* Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions
* Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
* Develop and maintain a deep understanding of client needs and drivers and align GeoEdges technology to support those needs.
* Provide training and education on our products and new features through demos, webinars and training.
* Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
* Work with internal stakeholders to support and drive successful renewals.
* Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
* Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
* Own your accounts, build the relationship with the technical and management teams and with C -level executives.
Requirements:
* 3+ years of tech B2B SaaS customer success, account management or consulting experience working with mid to large, enterprise-level accounts.
* Ability to understand customer needs and requirements and translate them into actionable items and plans for the company's internal stakeholders.
* An analytical disposition. You're comfortable digging through data, manipulating it in excel, and drawing out impactful insights for your clients.
* Excellent problem-solving skills
* You're curious and tech-savvy. You enjoy deep diving into the technical details and have the ability to demonstrate your technical depth and skills.
* Excellent communicator with fluent spoken and written English
* Problem-solving skills: youre a natural troubleshooter, process oriented and a good communicator.
* Experience in AdTech/martech/ Cyber security big advantage. If you dont meet all of the above, thats okay! We believe in hiring people with a pas
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8111090
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דיווח על תוכן לא הולם או מפלה
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סגור
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
IL CSM - Consumer Tech
Responsibilities:
Team Intro
Our team is dedicated to supporting B2C (Business to Consumer) advertisers in maximizing their product potential. We improve performance by offering creative solutions, assisting with audience targeting, resolving policy issues, and scaling their activities. Combining operational expertise with a customer-centric mindset, we help our clients achieve their marketing goals.
As a Client Solutions Manager (CSM), you will collaborate cross-functionally with teams across the organization to support leading Israeli B2C advertisers from diverse industries, with a primary focus on paid user acquisition. You will serve as a trusted advocate, connecting key stakeholders, providing inspiration and insights, and driving collaboration that fosters long-term client partnerships and growth. You will oversee day-to-day client relationships and ensure the success of advertiser investments. As a proactive partner, youll identify opportunities and offer solutions that exceed client expectations, securing future investments.
This role is based in Tel Aviv.
Responsibilities
- Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results.
- Proficient in campaign management, setting up and optimization.
- Analyze campaign performance data to offer clients data-driven business insights, at the same time use those insights to improve our advertising offerings.
- Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional team.
- Drive education on product and company updates, and share company best practices as relevant to clients or agencies' business.
- Share marketplace feedback and guide our advertising strategy;
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team;
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign.
- Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.
- Be instrumental in our external narrative in the market.
- Collaborate cross functionally to ensure improvement for product, process and client relationships.
- Analyze campaign performance to constantly give feedback on optimised media solutions.
Requirements:
Minimum Qualifications:
- Experience in client facing roles, at least 2 years of experience in account management/client service roles in digital marketing.
- Experience in media buying / user acquisition positions focused on performance marketing and a track record of achieving and exceeding revenue goals.
- Experience working on app promotion and/or MMPs (Mobile Measurement Partner's).
- Excellent communication and presentation skills.
- Deep knowledge of digital advertising platforms and ecosystems with performance media buying and attribution models.
- Ability to analyze data and identify insights to assess campaign performance. In general, excellent data analytical skills in excel.
- Excellent verbal and written Hebrew and English language skills is a must.
Preferred Qualifications
- Experience working in a global company.
- Experience working in export marketing.
- BA/BS degree or above.
- Understanding of brand marketing is a plus.
- Self-starter, fast learner with a start-up spirit.
- Direct to Consumer experience is an advantage.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8166786
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Location: Tel Aviv-Yafo
Job Type: More than one
Were looking for a Customer Success Manager, Commercially adept but with a technical curiosity in the Product and what it can do for our Customers, to help take digital adoption and to the next level.
As a Customer Success Manager, youll be responsible for being a trusted advisor to a portfolio of around 10 Fortune 1000 customers, helping them achieve maximum value from the platform. You will understand your clients' digital adoption goals, and recommend technology solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.
*** Working Days - Monday to Friday
What You'll Own:
Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.
Schedule and prepare Success Business Reviews for customers, with the top priority of increasing customer adoption and proving return on investment that leads to renewals/expansion.
Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote adoption of the product.
Educate customers on the most relevant features of their specific requirements, be comfortable guiding customers through the platform, and showing them the Art of the possible.
Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for .
Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet/exceed their goals.
Work with the internal Account team and Customer to develop a Success Plan outlining how addresses their immediate/future needs (including metrics for success).
Monitor customer health to reach out to customers before risks escalate and identify remediation options.
Partner with Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.
Requirements:
5+ years of customer facing experience in Enterprise SaaS customer success, account management, project management, pre-sales or post-sale services, working with Fortune 1000 companies and their executives.
Experience managing a quarterly retention and growth quota.
You've maintained a book of Enterprise customer accounts (4000+ Employees).
Increase customer satisfaction, adoption, and retention applying to a technical product.
High competency in sales discovery methodologies and an ability to run Return on Investment discussions and have some experience in an enterprise solution sales environment, having partnered with account executives to develop and close sales opportunities.
Fluent in both English and Italian is a must
*** Working Days - Monday to Friday
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8191692
סגור
שירות זה פתוח ללקוחות VIP בלבד