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Required Customer Success Manager EMEA Region
About Us
We create solutions that empower IP businesses to collaborate with global partners in a way that creates the results they desire. Our vision is to create an industry in which IP professionals have all the information they need to build successful relationships with their partners, globally. We continuously strive to enhance the quality of our offerings to exceed customers expectations.
Location
We are located in the brand-new Azrieli Office building in Modiin, right next to the Azrieli Mall and just steps away from the train station!
What you will be doing:
As a Customer Success Manager, you will be the main point of contact for our key customers, playing a critical role in building lasting partnerships. Your focus will be on nurturing relationships, addressing customer concerns, and finding solutions to meet their needs. You will work closely with internal teams and external partners to ensure our customers receive exceptional service.
Quality is central to your role. Youll maintain high standards by tracking customer satisfaction, monitoring agreements, and addressing potential issues before they arise. Your proactive approach to understanding customer behavior will ensure the delivery of consistent value, driving both long-term retention and business growth.
Key Roles and Responsibilities:
Serve as the main point of contact for strategic clients, building and strengthening long-term partnerships.
Understand client pain points, drive solutions, and advocate for their needs to ensure a seamless customer experience.
Accountable for achieving revenue goals, including identifying cross-sell and up-sell opportunities.
Collaborate with internal departments, external associates, and partners to enhance the client experience.
Proactively identify account risks and opportunities, and develop action plans to address them.
Collect and analyze customer data to drive outcomes and track key metrics like deliverables, revenue, and client satisfaction.

Required Customer Success Engineer
Description
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"Our data management vision is the future of the market."- Forbes
We are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, we take the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our companys growth and at a pivotal point in computing history.
Requirements
As a Technical Support, you will be regarded as a product expert and, as such, you will be involved in daily technical operations and escalations. The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team.

About us
Were on a mission to revolutionize how marketers, writers, and innovators create their marketing content. With tools like ChatGPT taking the world by storm, its clear that the spotlight is now shining on the Generative AI space. However, its ultimate hurdle is now a self-compounding problem: with infinite options for messaging now available to all marketers how do we know what will actually work? Your words matter, and the com[any was built to ensure that they resonate. Since 2021, weve been building a platform to help both the worlds largest brands and its next rising stars actually move, inspire, and drive their audiences forward. Weve built the brain behind all marketing messaging, no matter where it lives and how you create it (with AI or not). And now were looking to you to help change the world with us!
Description
Our customer success team is growing rapidly, and we are looking for a Head of Customer Success to lead and manage our growing team of 3 CSMs! This individual will help drive our success and customer retention.
The head of customer success will be responsible for setting the vision, creating processes, and maintaining deep relationships with cross-functional partners, including CMOs and CTOs in top global companies - all to ensure the successful retention and growth of our customers. This position has direct reports in place, with additional team members to be recruited, in light of recent growth in our book of business.
Please note this is a hybrid role in our TLV office and our customers are mostly in the US.
About The Role In this role, youll be leading a team of customer success managers based in Israel and the US. You will own some of our US based strategic accounts directly. You will be at the forefront of our value realization - responsible for growing and developing the team by providing expert-level CS knowledge, product expertise, coaching, training, and inspiration.
You will build a team that is trusted by the biggest brands in the world in shaping and improving the performance of their content, and will serve as the main link between our customers and our technical team. You will create and identify strategies to proactively address risks and opportunities related to adoption, engagement, and, most importantly, retention.
You will collaborate on account plans and reviews with product and sales, to identify opportunities to increase customer value.

we are looking for a Sales Customer Success Manager who will drive retention and revenue growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting our companys sellers to leverage the platform to gain business growth and success. This includes identifying opportunities to expand customer usage of the platform.
The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills, combined with a results-oriented approach to driving customer value and platform adoption.
What am I going to do?
Onboard high-value customers with demos, highlighting features that drive increased usage and potential upgrades, while providing educational sessions on best practices, premium features, and services.
Build and maintain strong, long-lasting customer relationships, acting as a trusted advisor to maximize ROI and ensure customer success.
Increase retention and revenue growth by identifying and closing upsell and cross-sell opportunities, while driving expansion revenue through strategic advisory.
Represent the voice of the customer, providing valuable feedback and insights to core product and marketing teams.
Track and report on key KPIs such as churn rate, expansion revenue, and customer lifetime value to measure success and improve customer satisfaction.
Develop and execute customer success plans that outline strategies for achieving customer goals and maximizing platform usage.
Use strong analytical skills to translate data into actionable insights, proactively suggesting solutions and upgrades to meet evolving customer needs.
Work with tools like Salesforce and G Suite to manage customer accounts and monitor performance, ensuring structure in ambiguous situations.

We are looking for a Customer Success Operations Specialist.
The Customer Success Operations Manager will be responsible for building, optimizing, and scaling the operational framework that supports our Customer Success, Customer Support and operations teams. You will work closely with Sales Operations, Product, and technical teams to streamline and optimize customer success operations, ensuring seamless cross-functional collaboration. Additionally, you will be responsible for implementing playbooks and processes to drive efficiency, scalability, and enhanced customer experience.

Additionally, you will lead the implementation of a CSP (Customer Success Platform), ensuring all departments are synchronized and leveraging automation to enhance efficiency. As first hire in this function, this role will be critical in shaping how Customer Success Operations supports business growth.
Key Responsibilities :
Assist in improving the process of implementing contract terms into our system, ensuring all agreed-upon points are accurately fulfilled and operations run smoothly.
Lead the selection, configuration, and implementation of a Customer Success Platform (CSP) to streamline workflows, track customer lifecycle health, and improve engagement.
Ensure full adoption across Customer Success, Support, NOC, Sales Operations, and Product teams, creating unified visibility into customer interactions and operational efficiency.
Improve customer onboarding, data plan provisioning, and contract management workflows to enhance efficiency.
Develop playbooks that define best practices for onboarding, monitoring, and troubleshooting customer data plans.
Standardize customer engagement workflows for different customer segments to improve retention and satisfaction.
Optimize cross-functional communication and data-sharing between Customer Success, Product, NOC, Support and Sales Operations.
Establish KPIs to track customer health & performance and team goals based on company strategy
Use analytics to provide insights into customer usage trends, potential risks, and opportunities for upselling/cross-selling.
Collaborate with finance and revenue teams to track contract terms, billing accuracy, and cost efficiency for customer data plans.
Technical Expertise: Proficient in AI tools, Power BI, Salesforce, Monday.com and experienced in implementing and managing Customer Success
Platforms (CSPs) for automation and optimization.

Were growing fast, and were looking for a Technical Customer Success Manager to be a key player in driving customer value and adoption.

In this role, youll be the trusted technical advisor for our customers, ensuring they succeed from onboarding through expansion. If youre a strong communicator, tech-savvy, and passionate about solving complex problems in cybersecurity, wed love to meet you.

Responsibilities
What Youll Do

Facilitate the seamless onboarding of new customers, ensuring they understand and effectively use our application security products.
Provide training and resources to help customers integrate our solutions into their existing workflows.
Develop and maintain strong, long-lasting relationships with key stakeholders within customer organizations.
Address customer inquiries and issues in a timely and effective manner.
Collaborate with development and product teams to resolve complex issues and ensure customer satisfaction.
Monitor customer usage and satisfaction, and work closely with the sales team to ensure high retention and upsell rate.

We are looking for a top-notch Customer Success Regional Lead for our office in Tel Aviv. This role is critical to the success of our sophisticated product and client satisfaction. Its for someone who understands the ins and outs of complex technologies, has excellent customer management skills, and, most importantly, is a true leader.
What youll do:
Manage, mentor, and lead a team of CSMs, who are managing a portfolio of dozens of clients with a focus on increasing usage and expansions
Guide your managers to work with their CSMs on executing the company and department strategy in the most efficient way possible
Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells, and other opportunities
Build best practices methodologies to make sure your CSMs can be a trusted customers consultant
Work in collaborating with our Sales/bizev, Product, Development, Marketing and Sales teams
Create a positive team culture and participate in team development including hiring, onboarding, career development and performance management
Extract value matter data from a complex database, BI tools and reports
Empower your team to better Identify upsell opportunities, leveraging and discussing them directly with the customer

Were looking for an experienced Senior Scaled CSM to help us deliver incredible customer experiences, develop our playbooks and drive more scale.
What you'll do:
Engage 1:1 with customers as-needed at critical points in the customer journey to ensure adoption and value realization
Use your in-depth knowledge of technology to advise customers on how to best use our features and functionality to create tailored solutions, as well as provide real-time technical guidance and troubleshooting
Manage a wide range of customer conversations, including technical discussions, value assessments, and risk mitigation, with diverse customer personas, from executives to builders, adapting communication to suit each audience
Actively monitor and measure your impact towards growing customer health, product adoption, and revenue
Partner cross-functionally to turn customer successes into measurable retention and expansion opportunities
Test and iterate on Scaled program ideas and playbooks and track results based on common customer positive business outcomes
Run 1:many programs and tactics that can effectively enable customer value and outcomes in a repeatable and scalable format
Identify trends for common customer challenges and actively suggest ways to address them

If you share our love of sports and tech, you've got the passion and will to better the sports-tech and data industries - join the team! We are looking for a highly motivated Customer Success Manager.
Responsibilities:
Building overall relationships with assigned customers through increasing product usage, ensuring retention and long-term customer success.
Working with internal teams to manage technical use cases for your customers.
Assist your customers in deriving the best performances from our product by providing a full comprehensive training about our products and get the customers feedback.
Delivering internal and external quarterly reviews for each customer according to their requirements and usage
Partnering with the Sales team to deliver impactful customer insights that help drive expansions and retention.

As our Customer Success Manager, you'll be the maestro of a portfolio filled with vibrant and dynamic enterprise and midsize level accounts. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without. If you see customer/partner relationships as a canvas for your artistic flair and a playground for your scientific precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer success experience. Responsibilities:
* Serve as a trusted advisor to customers by utilizing your deep understanding of GeoEdges solutions to help achieve customers' business goals.
* Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions
* Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
* Develop and maintain a deep understanding of client needs and drivers and align GeoEdges technology to support those needs.
* Provide training and education on our products and new features through demos, webinars and training.
* Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
* Work with internal stakeholders to support and drive successful renewals.
* Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
* Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
* Own your accounts, build the relationship with the technical and management teams and with C -level executives.