Customer Success Regional Lead

2 ימים

Customer Success Regional Lead

חברה חסויה

Location: Merkaz

Job Type: Full Time

We are looking for a top-notch Customer Success Regional Lead for our office in Tel Aviv. This role is critical to the success of our sophisticated product and client satisfaction. Its for someone who understands the ins and outs of complex technologies, has excellent customer management skills, and, most importantly, is a true leader.
What youll do:
Manage, mentor, and lead a team of CSMs, who are managing a portfolio of dozens of clients with a focus on increasing usage and expansions
Guide your managers to work with their CSMs on executing the company and department strategy in the most efficient way possible
Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells, and other opportunities
Build best practices methodologies to make sure your CSMs can be a trusted customers consultant
Work in collaborating with our Sales/bizev, Product, Development, Marketing and Sales teams
Create a positive team culture and participate in team development including hiring, onboarding, career development and performance management
Extract value matter data from a complex database, BI tools and reports
Empower your team to better Identify upsell opportunities, leveraging and discussing them directly with the customer

Requirements:
Interest in sports, watching and talking sports on a daily basis
3+ years experience in leading Customer Success or Account Management teams
At least 5 years SaaS CSM or Account Management experience for B2B organizations
People manager at heart you love mentoring, leading and contributing to the professional development of those around you
The ability to partner with customers in developing their strategic direction
Ability to understand complex products and technologies, and explain them simply
A desire to work in a fast-paced startup environment
Willingness to frequently travel domestically and abroad
Bonus Points:
Experience in the sports industry and social media
Team leads management
Media streaming familiarity
Experience working closely with customers in Australia, Japan, China

This position is open to all candidates.

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2 ימים

Customer Success Manager

חברה חסויה

Location:

Job Type: Full Time

We are looking for a Customer Success Manager.
As a Customer Success Manager, you will play a crucial role in our customer success strategy. Youll be responsible for understanding and analyzing our customers needs, managing a diverse portfolio of accounts, and driving upsell and renewal opportunities.
Key Responsibilities:
Serve as the primary point of contact for clients, building strong relationships and ensuring their needs are met effectively.
Own end-to-end renewals, upsell, and cross-sell, from identifying opportunities to negotiating and closing the deal.
Meet and exceed KPIs and sales targets. Independently build and manage a pipeline to drive sales.
Manage the implementation and onboarding process for new clients, Deliver business reviews to reflect the value the customer derives from our service
Extract value matter data from BI tools, and reports
Interact with the Product and R&D teams to utilize industry insights and client feedback to continuously improve the companys value proposition and products
Build best practices methodologies and be your trusted customers consultant

Requirements:
2+ years of experience in Customer Success, Account Management, or a similar client-facing role
Proven track record in upselling and managing renewals
Background in a B2B tech environment, preferably working with SaaS products
A genuine passion for sports you enjoy watching, discussing, and staying updated on sports daily
Strong ability to grasp complex technology and explain it in a clear, approachable way to various audiences
Onboarding and project management experience, ideally within a SaaS company
Willingness and flexibility to travel internationally on a regular basis
Bonus Points:
Experience in the sports industry and social media
Media streaming familiarity
Additional languages: French, Spanish, German

This position is open to all candidates.

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6 ימים

Customer Success Manager- French speakers

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time and Multilingual

We are looking for a Customer Success Manager to join our TLV team!
Our Customer Success Managers are the face to our clients. Your goal is to learn as much as possible about our customers needs and their business workflow. As a Customer Success Manager (CSM) for our Enterprise team, you will be expected to deliver value and ROI to our largest clients. These long-lasting relationships are built via exceptional customer service, understanding customers technical needs, challenges, complex working environments, and top-notch onboarding of new customers. As a part of the Enterprise CSM team, you will be responsible for the success of the account, managing the partnership, monitoring, analyzing and optimizing the data and working towards quarterly targets and KPIs.
Responsibilities:
Serve as the primary point of contact between clients and the team
Build and maintain strong relationships with clients
Conduct ongoing quarterly Business Reviews
Lead value-driven conversations with your customers
Serve as a technical authority for customers queries on the Platform.
Analyze key account statistics and performance metrics to identify pain points
Educate clients on how to best use our platform aka best practices
Proactively identify (growth) opportunities and optimization points for our clients
Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
Demonstrate continuous value of our solutions by keeping high retention rates.

Requirements:
Native or equivalent French language proficiency
5+ years of experience in a technical and customer-facing role.
Availability to work Monday-Friday
Understanding of IT infrastructures (Networks and Operation Systems) or interest and readiness to learn
Solid understanding of customer lifecycle stages
Ability to understand complex technology and explain it simply
Strong quantitative and analytical skills; ability to identify data trends
A proven record of retaining, developing, and growing multiple client relationships
Committed to customer satisfaction with a passion for customer success
Ability to work in a fast-paced dynamic environment
Superior organization and prioritization skills, with strong attention to detail
Self-motivated, detail-oriented with strong communication and interpersonal skills
Problem-solver, resourceful and independent.

This position is open to all candidates.

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02/04/2025

Customer Success Manager

חברה חסויה

Location: Rosh Haayin

Job Type: Full Time

we are looking for an action-oriented and self-motivated individual to join our growing managed services team. The mission of the Customer Success Manager is to ensure that our customers realize the total value of the offerings and services they have purchased from our company, ultimately maximizing renewals and upsell opportunities.
This is a post-sales, customer-centric role in a fast-paced environment that demands interaction with customers at senior levels and internal/external technical subject matter experts. Successful candidates will have outstanding communication skills, a proven track record of successfully interacting with customers regarding business and technical interests, and a solid technical background, especially AWS and Salesforce. The Customer Success Manager will have extensive experience managing key accounts and issues to completion with little or no direction and a passion for ensuring a world-class customer experience.
Summary of Key Responsibilities
Become the trusted advisor and partner for our key accounts in IL.
Manage the post-sales customer journey for your book of business from Onboarding through Renewal and Advocacy, utilizing a growth mindset throughout to uncover upsell and cross-sell opportunities.
Partner closely with the customer executives and key stakeholders to ensure metrics for success are agreed upon and a mutual success plan of action is in place.
Meet regularly with customers to ensure the maximum value of the contract is being attained and continually verify and document customers' objectives, requirements, and value that they receive from our service.
Create key customer deliverables (presentation, recommendations, and risk mitigation plans).
Develop an understanding of each customers business and managed services needs, providing proactive recommendations that support the customers roadmap and vision.
Generate reports on our managed services offerings, providing insight and recommended next steps to maximize the customers ROI.
Strategically manage your portfolio via robust account plans - prioritizing your business book by renewals, expansions, and risk.
Be the voice of the customer inside the organization, driving process improvements and product roadmap decisions based on your frontline visibility of the key accounts.
Identify root causes of customer churn and possible client dissatisfaction and engage appropriate team members from cross-functional teams to help address underlying causes of churn and dissatisfaction.
Demonstrate your understanding of our company offering, administrative procedures, and organization to effectively answer customers questions in a timely fashion.
Maintain an understanding of our company competitor offerings (i.e., price, offerings, service, or solution) to communicate the advantages effectively.
Meet or exceed monthly and annual revenue objectives.

דרישות:
BS/BA or equivalent
3 years of proven customer success management experience or relevant industry experience. Work experience in the professional environment of managed services is desirable.
Must demonstrate strong persuasion skills to influence colleagues and customers and thrive in high-impact situations.
Strong oral and written communication skills as well as presentation skills.
Excellent organizational skills, and you can conscientiously manage and follow up on multiple concurrent tasks.
Ability to take ownership of complex customers and mediate between competing interests and personalities to improve customer satisfaction and drive growth.
Must be able to quickly develop an in-depth understanding of our companyofferings and services and how they apply to the customers needs.
Demonstrate outstanding networking capabilities and exhibit a professional demeanor, business maturity, and technical knowledge
Experience working with Salesforce to manage customer interactions, track engagements, and drive business insights.
Flue המשרה מיועדת לנשים ולגברים כאחד.

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7 ימים

Enterprise Customer Success Manager

חברה חסויה

Location: Holon

Job Type: Full Time

DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring an Enterprise Customer Success Manager who will ensure that DealHub’s full functionality and offerings are being leveraged, maximizing the value of each customer’s subscription. As an Enterprise Customer Success Manager, you will serve as the trusted point of contact for our customers and lead our customers step by step during the onboarding and ongoing process. Your main goal is to build strong relationships with customers while making sure they are satisfied with the product, maintaining high retention, and maximizing expansion opportunities. You will be responsible for leading and doing the implementation process, at a hands-on level, leading training sessions, and making sure the customer is satisfied with the solution and process. Your day-to-day will include:
* Managing portfolio of enterprise customers in different stages of their journey.
* Leading customer meetings on a daily basis, training sessions, QBRs, follow-ups, and more.
* Understanding customers' business objectives and proactively identifying opportunities to drive value and ROI.
* Serving as a trusted advisor to customers, offering guidance and best practices to optimize their usage and adoption of the platform.
* Collaborating with cross-functional teams, including Sales, Product, and Support, to advocate for customer needs and ensure a seamless customer experience.
* Conduct regular business reviews with customers and proactively identify and address any issues or concerns to ensure customer satisfaction and retention.
* Identifying upsell and expansion opportunities within existing accounts, working closely with the Sales team.

Requirements:
To succeed as an Enterprise Customer Success Manager, we expect you to:
* Have 4+ years of proven experience as an Enterprise Customer Success Manager from Saas companies - is a must
* Have an excellent customer-facing approach and fluent communication skills (verbal and written).
* Feel comfortable leading workshops and technical training sessions
* Have proven hands-on experience with leading onboarding and implementation processes
* Have proven experience and understanding of CRM (Salesforce/Dynamics/Hubspot) and API integrations
* Have a good understanding of sales and business processes
* Act as the trusted advisor in front of C-suite and senior levels
* Have a "can-do" approach, great problem-solving and work-under-pressure ability
* Love working in a dynamic and fast-paced environment
* Be fluent in English, both written and verbal
* Experience with CPQ tools (an advantage)

This position is open to all candidates.

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6 ימים

Customer Success Manager

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We are looking for a Customer Success Manager to join our TLV team!
Our Customer Success Managers are the face to our clients. Your goal is to learn as much as possible about our customers' needs and their business workflow. As a Customer Success Manager (CSM) for our SMB team, you will be expected to deliver value and ROI to our largest clients. These long-lasting relationships are built via exceptional customer service, understanding customers' technical needs, challenges, complex working environments, and top-notch onboarding of new customers. As a part of the SMB CSM team, you will be responsible for the success of the account, managing the partnership, monitoring, analyzing and optimizing the data and working towards quarterly targets and KPIs.
Responsibilities:
Serve as the primary point of contact between clients and the team
Build and maintain strong relationships with clients
Conduct ongoing quarterly Business Reviews
Lead value-driven conversations with your customers
Serve as a technical authority for customers queries on the Platform
Analyze key account statistics and performance metrics to identify pain points
Educate clients on how to best use our platform aka "best practices"
Proactively identify (growth) opportunities and optimization points for our clients
Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
Demonstrate continuous value of our solutions by keeping high retention rates.

Requirements:
5+ years of experience in a technical and customer-facing role
Availability to work Monday-Friday
Fluency in both English and Hebrew required
Experience with the Israeli market
Understanding of IT infrastructures (Networks and Operation Systems) or interest and readiness to learn
Solid understanding of customer lifecycle stages
Ability to understand complex technology and explain it simply
Strong quantitative and analytical skills; ability to identify data trends
A proven record of retaining, developing, and growing multiple client relationships
Committed to customer satisfaction with a passion for customer success
Ability to work in a fast-paced dynamic environment
Superior organization and prioritization skills, with strong attention to detail
Self-motivated, detail-oriented with strong communication and interpersonal skills
Problem-solver, resourceful and independent.

This position is open to all candidates.

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1 ימים

Client Strategy Lead

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

we are an AI-powered marketing platform that helps consumer brands personalize customer interactions. we work with brands like True Classic, Honeylove, and Mejuri to improve retention and grow customer LTV by developing AI models that deliver the right interaction to the right user at the perfect timing. As AI transforms how businesses engage customers, we are pioneering the next wave of intelligent, automated marketing tools.About the Role:As our first Client Strategy Lead, you will play a critical role in ensuring our customers maximize the value of our company. Youll drive product adoption, foster long-term relationships, and provide strategic insights that shape our product roadmap. This is a unique opportunity to build and scale our customer strategy function while working closely with GTM, Product, Marketing, and Engineering teams.What Youll Do: Own the post-sale customer journey, including onboarding, ongoing support, and retention strategies. Build trusted relationships with key stakeholders, understanding their challenges and guiding them to success with us. Become a subject matter expert on our company, the Ecommerce space, retention marketing, and related SaaS tools. Advocate for customers internally, championing product improvements and initiatives that enhance their experience. Collaborate cross-functionally with GTM, Product, Marketing, and Engineering to refine strategies and drive growth. Help scale the Customer Strategy function, building playbooks and processes as we expand. If based in Tel Aviv occasional availability for customer calls during evenings or Friday afternoons.Why Join Us? Make an impact at a fast-growing startup where your work directly influences our product and customer strategy. Collaborate with a world-class team across product, engineering, and GTM functions. Grow with us as we scale, with opportunities to shape the future of our customer strategy organization

Requirements:
What Were Looking For: 2-5 years of customer facing experience in SaaS, martech or e-commerce (E.g., Consulting, Customer Success, Account Management). Bachelors degree in a relevant field (or equivalent experience). Excellent communication skills, both written and verbal, with the ability to engage technical and non-technical audiences. Analytical mindset, able to interpret data and extract actionable insights. Curiosity and problem-solving ability, with a proactive approach to understanding customer needs. Comfort with AI/technical products and the ability to translate complex concepts into clear value propositions. Bonus: Experience with SQL, Excel, experimentation, or graphic design.

This position is open to all candidates.

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07/04/2025

Scale Customer Success Manager

חברה חסויה

Location: Jerusalem

Job Type: Full Time

Welcome to our company, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud.
Who We're Looking For - The Dream Maker
We are searching for a Scale Customer Success Manager who thrives in scalable customer engagement and excels at delivering value to a large customer base. As a key player in our Customer Success team, you will drive efficient, one-to-many communication strategies that empower our SMB clients to maximize their success with our company. Your mission is to educate, engage, and support thousands of clients using automation, strategic outreach, and data-driven insights
Join us in revolutionizing chargeback management with cutting-edge technology, equipping businesses with the ultimate defense against fraud, and helping them protect their revenue and profit margins at scale.
Your Arena:
Own post-sale engagement for our companys SMB clients, driving onboarding, adoption, retention, and expansion through scalable communication.
Conduct multiple daily meetings with SMB clients and manage one-to-many customer success initiatives, including email sequences, webinars, video training, and automated outreach to maximize impact across our client base.
Implement efficient self-serve education, automation, and scalable engagement strategies.
Create targeted customer journeys and lifecycle campaigns to enhance customer satisfaction and drive product adoption.
Serve as a trusted advisor to relevant stakeholders (IC to C-level) by providing insights, best practices, and proactive guidance to help SMB clients optimize their chargeback management.
Analyze customer engagement data to identify trends, risks, expansion opportunities and proactively take action.
Collaborate cross-functionally with Product, Sales, and Marketing to ensure alignment and continuous improvement and assist with development prioritization, feature alignment, and overall product evolution.
Gather and communicate customer feedback (VOC) to drive product improvements and feature prioritization.

Requirements:
3+ years of customer success experience at a data-driven B2B SaaS company dealing with multi-level stakeholders - Must
Experience managing large-scale customer bases (SMB focus) with one-to-many engagement strategies - Must
Proven experience and proficiency in customer engagement tools and CRMs (Hubspot, SalesForce or similar) and email automation platforms - Must
Native level English - Must
Excellent communication skills, with the ability to simplify complex topics and deliver impactful messaging across email, video, and webinars - Must
Proven experience with extracting actionable insights from large data sets, create impactful visualizations, and tell compelling stories through data - Must
Tech-oriented. Resourceful and out-of-the-box thinker who can work through problems and execute at a fast-growing company - Must
Strong organizational skills, attention to detail, ability to prioritize and meet targets and commitments - Must
Experience within the financial domain - advantage.

This position is open to all candidates.

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17/04/2025

Customer Success Manager

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

The mission of a Customer Success Manager is to establish a trusting relationship with our SMB and enterprise-level customers. You will manage the entire post-sale customer lifecycle, from managing the product implementation & customer onboarding to providing value throughout the relationship with the customer until their contract renewal.

Work Days: Monday-Friday

Manage the implementation (onboarding and product training) of new customers, and overall responsibility for ongoing customer health, growth, and satisfaction.
Establish and develop strategic trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers), by providing the customer with best practices on how to use the platform to manage third-party security risk and exceed their goals.
Represent the voice of the customer and be part of the product development roadmap.
Partner with Account Management and Product Teams on upsell, cross-sell, and expansion opportunities.
Leverage your product knowledge and experience to ensure customers receive the utmost value of product.

Requirements:
Native Hebrew and English speaker with excellent written and verbal skills.
Minimum of 1-2 years of experience in a customer-facing role, such as Customer Success Manager (CSM), Project Manager, PMO, or any related role.
Experience in a B2B environment, experience in cybersecurity, InfoSec, or SaaS companies is an advantage.
Ability to quickly grasp and learn new technologies and businesses.
Technical knowledge and skills related to software solutions (SaaS environment).
Exceptional interpersonal skills.
High prioritization skills and process orientation accountability and personal organization are essential.
Thrive in a fast-paced dynamic and ever-changing environment.
A team player and great communicator, comfortable working with multiple interfaces simultaneously.

This position is open to all candidates.

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01/05/2025

Customer Success Manager - SMB's

חברה חסויה

Location: Modi'In-Maccabim-Re'Ut

Job Type: Full Time and English Speakers

Introducing Chargeflow Welcome to Chargeflow, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud. Who We're Looking For - The Dream Maker We are searching for a Scale Customer Success Manager who thrives in scalable customer engagement and excels at delivering value to a large customer base. As a key player in our Customer Success team, you will drive efficient, one-to-many communication strategies that empower our SMB clients to maximize their success with Chargeflow. Your mission is to educate, engage, and support thousands of clients using automation, strategic outreach, and data-driven insights Join us in revolutionizing chargeback management with cutting-edge technology, equipping businesses with the ultimate defense against fraud, and helping them protect their revenue and profit margins at scale. Your Arena:
* Own post-sale engagement for Chargeflow’s SMB clients, driving onboarding, adoption, retention, and expansion through scalable communication.
* Conduct multiple daily meetings with SMB clients and manage one-to-many customer success initiatives, including email sequences, webinars, video training, and automated outreach to maximize impact across our client base.
* Implement efficient self-serve education, automation, and scalable engagement strategies.
* Create targeted customer journeys and lifecycle campaigns to enhance customer satisfaction and drive product adoption.
* Serve as a trusted advisor to relevant stakeholders (IC to C-level) by providing insights, best practices, and proactive guidance to help SMB clients optimize their chargeback management.
* Analyze customer engagement data to identify trends, risks, expansion opportunities and proactively take action.
* Collaborate cross-functionally with Product, Sales, and Marketing to ensure alignment and continuous improvement and assist with development prioritization, feature alignment, and overall product evolution.
* Gather and communicate customer feedback (VOC) to drive product improvements and feature prioritization.

Requirements:
What It Takes:
* 3+ years of customer success experience at a data-driven B2B SaaS company dealing with multi-level stakeholders - Must
* Experience managing large-scale customer bases (SMB focus) with one-to-many engagement strategies - Must
* Proven experience and proficiency in customer engagement tools and CRMs (Hubspot, SalesForce or similar) and email automation platforms - Must
* Native level English - Must
* Excellent communication skills, with the ability to simplify complex topics and deliver impactful messaging across email, video, and webinars - Must
* Proven experience with extracting actionable insights from large data sets, create impactful visualizations, and tell compelling stories through data - Must
* Tech-oriented. Resourceful and out-of-the-box thinker who can work through problems and execute at a fast-growing company - Must
* Strong organizational skills, attention to detail, ability to prioritize and meet targets and commitments - Must
* Experience within the financial domain - advantage. Our Story Chargeflow is a leading force in fintech innovation, tackling the pervasive issue of chargeback fraud that undermines online businesses. Born from a deep passion for technology and a commitment to excel in eCommerce and fintech, we've developed an AI-driven solution aimed at combating the frustrations of credit card disputes. Our diverse expertise in fintech, eCommerce, and technology positions us as a beacon for merchants

This position is open to all candidates.

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8044993

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17/04/2025

Customer Success Manager

חברה חסויה

Location: Ashkelon

Job Type: Full Time

a leading global provider of sports data, dedicated to revolutionizing the industry through innovative solutions. We excel in sports data collection and analysis, advanced data management, and cutting-edge services like AI-based sports tips and high-quality sports visualization. As the sports data industry continues to grow, remains at the forefront, delivering real-time solutions.

If you share our love of sports and tech, you've got the passion and will to better the sports-tech and data industries - join the team! We are looking for a highly motivated Customer Success Manager.

Responsibilities:
Building overall relationships with assigned customers through increasing product usage, ensuring retention and long-term customer success.
Working with internal teams to manage technical use cases for your customers.
Assist your customers in deriving the best performances from our product by providing a full comprehensive training about our products and get the customers feedback.
Delivering internal and external quarterly reviews for each customer according to their requirements and usage
Partnering with the Sales team to deliver impactful customer insights that help drive expansions and retention.

Requirements:
At least 3 years of CSM experience in a B2B SaaS company, working with global customers.
Native or mother-tongue level English.
Sport-oriented with knowledge of various sports terms and rules.
Excellent customer service skills.
Strong troubleshooting and critical thinking skills.
Ability to work under pressure.
Independent, self-motivated, and dedicated.
Experience working for a sports-related product company.

This position is open to all candidates.

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8141824

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