דרושים » שירות לקוחות » Product Specialist - Neuro Rare

We seek a Customer & Account Specialist to promote the company's product in hospitals and dedicated clinics nationwide.

You will communicate with professional HCPs in the centersouth area and work with a diverse group of specialists: pediatric ENDO, Pediatric Neurology, Metabolic specialists, Geneticists, Family medicine, and pediatrics in various channels such as F2F and digital, to raise product awareness, answer queries, provide updated and reliable information, and introduce new products.

Responsibilities
Promoting the company's products in the field based on the BU strategy and work plan.
Align and inspire to achieve business goals and KPIs, defined by the BU reporting to the Team Leader (TL).
Digital transformationEngage with customers via multichannel "routes," including face-to-face meetings, online meetings, and phone meetings aligned with TL instructions. Increase interactions via approved emails (AE) and other digital tools provided, routine usage of iPads in F2F meetings, and CLMs.
Territory and customer management: MCCP update, Call plan adherence (CPA), and identifying customer needs using digital tools in Veeva.
Territory and customer "mapping"- KOLs and influencers periodically conduct territory sales analysis based on sales reports. As a result, work planning is aligned with TL and strategy.
Teamwork- share practice, constant reflection, and feedback on fieldwork with team members and TL.
Organizing appointments and meetings with specific HCPs
Support HCPs' decision to optimize patient outcomes in an ethical way
Giving lectures to physicians and medical personnel (according to the MC terms)
Raise awareness of the unit's products and scientific updates (EBM)
Meeting both the business and scientific needs of healthcare professionals
Development of new initiatives, both personal in the territory and at the team level.
Creating collaborations and establishing professional relationships with HCPs and HFs.
Active participation in team meetings, including sharing information and best practices, reading relevant materials, and preparing presentations according to the team's needs.
Open communication with customers and companys functions regarding the team products
Maintain a deep and current knowledge of the industry, trade association, competitors, and buyer dynamics and focus effort on customer opportunities.
Working according to the company's practices, compliance codes, rules, and regulatory guidelines
Report any safety information received during work to the Pharmacovigilance Department.
Attending conferences in Israel and overseas.

A Customer & Account Specialist s job is to promote our company's products.

Communicate with professional HCPs (physicians, nurses, pharmacists) in variety of channels F2F and digital.

The Customer & Account Specialist will raise product awareness, answer queries, provide updated and reliable information and introduce new products.

Responsibilities
Territory and customers management: MCCP update, Call plan adherence (CPA), identifying customer needs and suitable channels for communication.
Organizing F2F appointments and meetings with HCPs
Support HCPs decision to optimize patient outcomes in an ethical way
Lecture to physicians and medical personnel (according to the MC terms)
Promoting company products
Raise awareness of the unit's products and scientific update (EBM)
Meeting both the business and scientific needs of healthcare professionals
Development of new initiatives
Creating collaborations and establishing professional relationships with HCPs
Active participation in team meetings, including sharing information and best practice, reading relevant materials, preparing presentations and marketing materials according to the team needs.
Open communication with customers and companys functions regarding the team products
Maintain a deep and current knowledge of the industry, trade association, competitors and buyer dynamics and focus effort on customer opportunities
Working according to the company's practices, compliance codes, rules, and regulatory guidelines
Report any safety information received during work to the Pharmacovigilance Department
Attending conferences in Israel and overseas at any time required

We offer hope to patients suffering from rare and severe diseases by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets. As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond for the benefit of the patients we serve. We are a dynamic, fast-paced company operating in over 25 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile, and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! A Customer & Account Specialist s job is to promote our company's products. Communicate with professional HCPs (physicians, nurses, pharmacists) in variety of channels F2F and digital. The Customer & Account Specialist will raise product awareness, answer queries, provide updated and reliable information and introduce new products.
Responsibilities:
* Territory and customers management: MCCP update, Call plan adherence (CPA), identifying customer needs and suitable channels for communication.
* Organizing F2F appointments and meetings with HCPs
* Support HCPs decision to optimize patient outcomes in an ethical way
* Lecture to physicians and medical personnel (according to the MC terms)
* Promoting company products
* Raise awareness of the unit's products and scientific update (EBM)
* Meeting both the business and scientific needs of healthcare professionals
* Development of new initiatives
* Creating collaborations and establishing professional relationships with HCPs
* Active participation in team meetings, including sharing information and best practice, reading relevant materials, preparing presentations and marketing materials according to the team needs.
* Open communication with customers and companys functions regarding the team products
* Maintain a deep and current knowledge of the industry, trade association, competitors and buyer dynamics and focus effort on customer opportunities
* Working according to the company's practices, compliance codes, rules, and regulatory guidelines
* Report any safety information received during work to the Pharmacovigilance Department
*  Attending conferences in Israel and overseas at any time required

We seek a Customer & Account Specialist to promote the company's product in hospitals and dedicated clinics nationwide.

You will communicate with professional HCPs in the centernorth area, including the Arab sector (Ped and adult ENDO and Nephro, pediatricians, and baby nurse clinics) in a variety of channels, F2F and digital, raise product awareness, answer queries, provide updated and reliable information.

Responsibilities
Territory and customer management: MCCP update, Call plan adherence (CPA), identifying customer needs and suitable channels for communication
Organizing F2F appointments and meetings with HCPs
Lectures to Physicians and Medical personnel in different forums
Promoting the company's therapeutic area products through scientific updates and Raising awareness
Meeting both the business and scientific needs of healthcare professionals
Development and execution of new initiatives
Creating collaborations and establishing professional relationships with HCPs
Active participation in team meetings, including sharing information and best practices, updating relevant materials, and preparing presentations and marketing materials according to the team's needs.
Open communication with customers and company functions regarding team products
Working according to the company's practices, compliance codes, rules, and regulatory guidelines
Report any safety information received during work to the Pharmacovigilance Department.

Medison offers hope to patients suffering from rare and severe diseases, by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets. As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead, and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond for the benefit of the patients we serve. We are a dynamic, fast-paced company, operating in over 25 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! The PA will provide administrative and operational support to the Legal & Compliance department and personal assistance to the Chief Legal & Compliance Officer (CLO).
Responsibilities:

* Manage sensitive matters with a high level of confidentiality and discretion
* Sustain a daily calendar of meetings and events, including scheduling f2f and virtual meetings with multiple internal & external participants and booking conference rooms
* Organize complex calendars and schedules, resolving any scheduling issues
* Arrange travel and accommodations for the department. Prepare expense reports
* Support budget management and control, inc. purchase orders
* Coordinate and prepare internal reports within the department and to management
* Prepare presentations Welcome guests from abroad arriving to CLO office
* Lead and coordinate various projects within the department and with others
* Arrange and coordinate all departments social activities and events (offsite meetings, holiday toasts, birthdays, volunteering, etc.)

We offer hope to patients suffering from rare and severe diseases by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets. As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond for the benefit of the patients we serve. We are a dynamic, fast-paced company operating in over 25 countries on 5 continents.
We are looking for out-of-the-box thinkers, people who are passionate, caring, agile, and adaptive, to join us on our mission. If you want to make a difference in people's lives, we invite you to join us! We are is looking for a Sales Representative for the Aesthetics Unit. This role includes Sales to dermatologists, plastic surgeons, and physicians for cosmetic use in private clinics in the northern area.
Responsibilities:

* In-depth knowledge of the market and competitors.
* In-depth understanding of products and full portfolio.
* Establishing personal relationships with existing customers and identifying and recruiting new customers.
* Identifying customer needs and finding applicable solutions.
* Selling products to physicians who perform injection procedures at their private clinics and medical centers.
* Participating in conferences and workshops in Israel and abroad.

We are looking for a Customer Success Operations Specialist.
The Customer Success Operations Manager will be responsible for building, optimizing, and scaling the operational framework that supports our Customer Success, Customer Support and operations teams. You will work closely with Sales Operations, Product, and technical teams to streamline and optimize customer success operations, ensuring seamless cross-functional collaboration. Additionally, you will be responsible for implementing playbooks and processes to drive efficiency, scalability, and enhanced customer experience.

Additionally, you will lead the implementation of a CSP (Customer Success Platform), ensuring all departments are synchronized and leveraging automation to enhance efficiency. As first hire in this function, this role will be critical in shaping how Customer Success Operations supports business growth.
Key Responsibilities :
Assist in improving the process of implementing contract terms into our system, ensuring all agreed-upon points are accurately fulfilled and operations run smoothly.
Lead the selection, configuration, and implementation of a Customer Success Platform (CSP) to streamline workflows, track customer lifecycle health, and improve engagement.
Ensure full adoption across Customer Success, Support, NOC, Sales Operations, and Product teams, creating unified visibility into customer interactions and operational efficiency.
Improve customer onboarding, data plan provisioning, and contract management workflows to enhance efficiency.
Develop playbooks that define best practices for onboarding, monitoring, and troubleshooting customer data plans.
Standardize customer engagement workflows for different customer segments to improve retention and satisfaction.
Optimize cross-functional communication and data-sharing between Customer Success, Product, NOC, Support and Sales Operations.
Establish KPIs to track customer health & performance and team goals based on company strategy
Use analytics to provide insights into customer usage trends, potential risks, and opportunities for upselling/cross-selling.
Collaborate with finance and revenue teams to track contract terms, billing accuracy, and cost efficiency for customer data plans.
Technical Expertise: Proficient in AI tools, Power BI, Salesforce, Monday.com and experienced in implementing and managing Customer Success
Platforms (CSPs) for automation and optimization.

The Client Success Manager (CSM) is responsible for ensuring long-term client satisfaction, retention, and success. This role involves working closely with the clients inorder to maximize their value from the companys products and services while fostering strong relationships that drive engagement and loyalty.
The CSM proactively identifies clients needs, provides strategic guidance, and collaborates with internal teams inorder to optimize the given service. This position is critical in maintaining a high level of client satisfaction and ensuring that clients achieve their business goals with our solutions.

Key Responsibilities:
1.Client Relationship Management:
Developing and nurturing strong, long-term relationships inorder to enhance client engagement and retention.
Providing exceptional support, ensuring that clients fully leverage the companys solutions to meet their business needs.
Collaborating cross-functionally with internal teams to ensure seamless service delivery and issue resolution.
2.Strategy:
Developing and executing plans tailored for each clients goals.
Providing clients with proactive insights and strategic recommendations inorder to optimize their performance.
3.Retention & Growth
Identifying opportunities for clients to expand their usage of the companys products and services.
Analyzing risks and proactively addressing potential challenges.
4.Performance Analysis
Monitoring and analyzing clients performance, providing actionable insights inorder to improve outcomes.
Preparing and presenting regular reports on key success metrics such as client satisfaction, retention rates, and overall account health.