דרושים » מכירות » Technical Account Manager

Provide immediate onboarding activities such as installation and training for IL and APAC, commercial customers
Manage the assigned customers to the established SLA
Assist and provide expert deployment, operational best practice
Translate customer product usage data into actionable advice for customers
Establish regular touch-points with assigned customers per the established SLAs, to review progress against strategic and technical objectives
Take technical ownership of the entire customer lifecycle where you will develop and implement strategies to increase usage, adoption, and growth.
Assist customers with planning and execution of technical solution implementations, and removing technical blockers
Lead complex implementation and onboarding projects for products and services.
Deliver professional and technical account management services following the best practices and established procedures through proactive communication, strategic advisory, technical project management, service reviews, escalation management, training, and more.
Work closely with Product, Engineering, Support teams as well as Upper Management, and Sales to advocate customer needs, resolve technical & business issues, defining feature requests, identifying growth opportunities, and collecting customers feedback
Proactively identify issues and coordinate with teams to proactively remediate issues as they are identified. Leverage internal tools, including Gainsight, to centrally archive customer activity and other key data points.

We are looking for a talented, highly motivated Account Manager (AM) to manage our Israeli accounts. This role is focused exclusively on customers in the Israeli market and involves owning and nurturing relationships with decision-makers, driving upsells and expansions, and ensuring seamless renewals.

The successful candidate will build trusted partnerships with customers, expand reach within their organizations, and proactively address needs to maximize satisfaction, retention, and growth. This position requires travel within Israel to meet customers face-to-face, build stronger relationships, and support account growth. The AM will report directly to the Team Lead (AM Team).

Build and nurture strong relationships with decision-makers at Israeli companies, addressing risks proactively to ensure satisfaction and retention.
Identify upsell and expansion opportunities, drive renewals, and negotiate contracts to secure long-term partnerships.
Expand presence across customer organizations by engaging stakeholders and uncovering broader needs.
Partner with Customer Success Managers (CSMs) to resolve challenges, translate customer insights into actions, and deliver value-driven solutions.
Advocate for customer needs internally, ensuring alignment across teams and continuous improvement of the customer experience.
Monitor customer environments to identify potential issues and ensure seamless platform usage.
Prepare and lead account reviews and presentations, demonstrating business value and strategizing future initiatives.
Travel within Israel to visit customers, strengthen relationships, and align on strategic goals through face-to-face interactions.

Were looking for a Service Account Manager (SAM) to take full ownership of our strategic and complex customers a major Israeli government organization consisting of 20 independent divisions, each with its own goals, challenges, and stakeholders.

In this key role, you will serve as the face of the company for this customer building trust, understanding needs across departments, leading strategic projects, and ensuring long-term customer success.

You'll collaborate closely with internal teams and external partners to deliver consistent value and support business growth.

Key Responsibilities
Build and maintain strong relationships with senior stakeholders across multiple divisions
Act as the customers main point of contact, managing expectations and aligning on strategy
Lead cross-functional projects from planning to delivery, ensuring alignment across internal teams
Conduct regular sync meetings, executive updates, and quarterly business reviews
Translate complex organizational needs into actionable plans with measurable results
Monitor account health, track KPIs, and provide insights for continuous improvement
Identify opportunities for growth, collaborate with product and sales teams on tailored solutions
Proactively manage risks and escalations, ensuring high levels of satisfaction
Serve as a bridge between technical, operational, and business teams on both sides

130036-en_US

As a Sales Representative in our Sales function, you are responsible for selling our Products and Professional Services to existing our customers, as well as maintaining positive on-going relationships to meet evolving customer needs within the Enterprise vertical. Your overall focus areas will be in prospecting, developing business, responding to RFP's, developing proposals for presentation to customers, and selling Products and Services. Cross-functional teams from our Marketing, Systems Engineering and Product Development functions provide support and tools for you to leverage to attain and exceed sales performance goals. You will utilize your excellent relationship building, negotiating, and technical skills to be successful in this role.

Essential Functions:

The essential responsibilities of the Sales Representatives are to work directly with customers to capture sales opportunities and to work effectively across functions with other employees.

Specific areas of responsibility that you will be responsible for include:
Use relationship management techniques to develop selling opportunities within existing customer accounts; penetrate new divisions and organizations within assigned accounts; develop new selling relationships within assigned partner accounts.
Schedule and attend sales call appointments with customers. Other sales team members may also participate in the sales call to help qualify the opportunity.
Determining if customer has a valid need for our products and services.
Determining acceptance criteria that a customer could use to determine the success of an evaluation test project.
Utilizing a consultative approach, discuss business issues with customer and develop a formal quote, a written sales proposal, or a formal sales presentation addressing their business needs.
Respond to RFP's and follow up with customer.
Develop an account management plan to sell to customer based on their business need.
Build and strengthen your business relationship with customers within existing accounts. Ensure that their needs are being met.
Recommend marketing strategies.
Provide status information to your manager including forecast/pipeline information.
Provide, or facilitate training opportunities for your accounts.
Identify our customer references that can be utilized when reference selling.

Were looking for a business operations associate to join our business team and lead diverse strategic processes with our partners worldwide.

In your role, you will manage implementation processes and work with our fleet partners to continuously optimize their daily operations. You will be your accounts main point of contact within us and support them with any technical or product adoption challenges.

With your excellent analytical and project management skills, you will build and maintain long-lasting relationships with customers and a reputation as a dependable and trustworthy advisor for our clients.

excellent analytical and project management skills

Responsibilities:
Manage a portfolio of customers, drive renewals, and identify expansion opportunities.
Lead implementation processes. Execute plans collaboratively with different stakeholders within the company.
Lead your accounts continued growth within the company by building and executing long-term strategic plans.
Extract, summarize, and analyze operational data to provide insights to customers and partners.
Manage client-facing projects end-to-end: collect client requirements, collaborate with product and development teams, and deliver results.

We are looking for a Mid-Market Account Manager, to be directly responsible for the growth in the EMEA region providing an exciting opportunity to drive and shape the future of DevOps processes within your allocated Enterprise account portfolio. You will be responsible for identifying opportunities to maximize our customers value from our products and services, maintaining strong customer relationships.
As a Mid-Market Account Manager you will...
Manage sales pipeline across new business and upsell opportunities to Enterprise customers
Responsible for the success and renewals process for the customer portfolio; analyze usage metrics to understand customers usage of our product (evaluate product adoption)
Contact customers throughout the life cycle to identify potential growth opportunities and maintain long-term account health and relationships
Partner with Finance, Legal, Product, Technical teams in negotiating, structuring, and quoting renewal contracts for highest possible renewal rates
Use salesforce.com, JIRA, BI, and Advanced Microsoft Excel
Drive product adoption, share best practices, and implement growth and optimization strategies for maximum value and success.

We are looking for an Enterprise Account Executive, to be directly responsible for the growth in the EMEA region providing an exciting opportunity to drive and shape the future of DevOps processes within your allocated Enterprise account portfolio. You will be responsible for identifying opportunities to maximize our customers value from our products and services, maintaining strong customer relationships.
As an Enterprise Account Executive you will...
Manage sales pipeline across new business and upsell opportunities to Enterprise customers
Responsible for the success and renewals process for the customer portfolio; analyze usage metrics to understand customers usage of our product (evaluate product adoption)
Contact customers throughout the life cycle to identify potential growth opportunities and maintain long-term account health and relationships
Partner with Finance, Legal, Product, Technical teams in negotiating, structuring, and quoting renewal contracts for highest possible renewal rates
Use salesforce.com, JIRA, BI, and Advanced Microsoft Excel
Drive product adoption, share best practices, and implement growth and optimization strategies for maximum value and success.

As an Implementation Manager, you will be responsible for leading customers through one or more of products setup, training, and initial program or campaign planning. Our customers vary in size and industry, so we are looking for motivated team members who have strong communication skills, a passion for helping people, an interest in problem-solving, and the flexibility to help with a variety of projects.
What youll do:
Proactively guide your customers from deployment to launch to ensure a successful onboarding process to the software
Manage a varied book of onboardings at various stages of the process
Ensure all customers complete the required technical setup efficiently and according to project plan and timeline
Train and educate customers on how to effectively utilize products
Improve and scale the setup process
Act as liaison between customers and the sales, product, delivery, and customer success teams to actively identify roadblocks and solutions during onboarding

Required Account Manager
Responsibilities:
Develop and execute comprehensive account plans, including upselling and cross-selling, to maximize revenue and customer lifetime value.
Secure enterprise-level contracts by skillfully negotiating terms with C-level executives and key decision-makers.
Build and maintain strong, trust-based relationships with key stakeholders across all customer levels, proactively addressing their needs and concerns.
Gain a comprehensive understanding of your assigned accounts' business landscape, technical solutions utilizing our FinTech-as-a-Service offering, and industry trends to identify new growth opportunities.
Act as a trusted expert, educating customers on the use, benefits, and value proposition of our products and the broader payments landscape.
Continuously update your knowledge through training, self-study, and industry research to remain at the forefront of our product offerings and industry trends.
Consistently achieve and surpass performance benchmarks defined by management, including revenue targets and customer satisfaction metrics.

Were looking for an Account Manager who will manage a portfolio of strategic customers in Israel from the onboarding stage to assuring satisfaction while identifying business needs in the customers AWS environment.
Work location - hybrid from Tel Aviv

Responsibilities
Onboard new customers and guide them through onboarding, ensuring a smooth transition to our product or service. Provide training and resources to help them get started effectively
Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectives\proactively engage with them to understand their evolving needs, challenges, and goals
Identify Cost Optimization and upselling opportunities and a need for a Dedicated DevOps or FinOps service
Gather feedback from customers regarding their experiences and needs. Relay this feedback to internal teams for continuous improvement
Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals
Maintain and develop strategic vendor relations with AWS