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We're looking for an experienced and ambitious and highly motivated technical integration lead to join our integration group.

The Integration Lead is responsible for overseeing and managing the integration of systems, processes to ensure seamless operation and alignment with the customers' business objectives.

This critical role ensures that integration projects are executed efficiently and effectively, aligning technical solutions with business goals and ensuring a smooth transition for all involved parties.

On your day-to-day work, you will involve leading technical scrum team, coordinating with stakeholders, and ensuring that integration projects are completed on time, within scope, and to the highest standards of quality.

You'll be focuses on the technical and operational aspects of integration, ensuring that the different components fit together seamlessly.

Youll work closely with the customer to define the needs, collect the requirements, and manage the integration backlog.

Youll work with the project senior management and other key stakeholders to help optimize the delivery pipeline and ensure on-time delivery.

What youll do:

Team /Resource Management
Allocate and manage resources effectively, including team members, budget, and tools.
Ensure that the team has the necessary skills and knowledge to execute the integration.
Lead mentor and support a technical integration scrum team.
Assist in training and mentoring the team members
Administrate the project integration program, build a working plan by the teams capacity.
Project Planning and Strategy:
Develop a detailed project plan that outlines the scope, goals, timeline, resources, and budget for the integration.
Lead the A&D phase to collect the customers' requirements.
Define integration objectives and success criteria in collaboration with stakeholders.
Identify potential risks and develop mitigation strategies.
Monitor integration processes to proactively address issues and minimize disruptions.
Work closely with technical teams to understand system requirements, data flow, and integration points.
Ensure that technical aspects of the integration are executed according to best practices and standards.
Delivery
Maintain comprehensive documentation of integration plans, processes, release notes and outcomes.
Ensure that the integration meets quality standards and performs as expected.
Conduct testing and validation to verify that integrated systems and processes are functioning correctly.
Stakeholder Management:
Identify and engage with internal and external key stakeholders
Communicate regularly with stakeholders to provide updates, gather feedback, and address concerns.
Customer relationship
Be in direct contact with the customer stakeholders and maintain a professional Customer relationship
Be supportive and maintain the integration customers success.

Location: Holon.

Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity.

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.

The Role
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

Were seeking a talented and experienced Product Support Engineer, problem solvers who thrive in fast-paced environments, embrace challenges as opportunities, and constantly seek ways to improve processes and product experiences to join our exceptional team!
Our tech-savvy, service-oriented support team tackles exciting challenges across multiple technologies, ensuring a seamless experience for our customers.

What youll do

Act as the primary technical support contact for customers, partners, and internal teams.

Perform complex technical troubleshooting and problem-solving to resolve customer issues.

Collaborate with Product, Engineering, and QA teams to refine and enhance the product.

Serve as a customer advocate, ensuring feedback is communicated effectively to the product team.

Become a subject matter expert in platform and mobile technologies.

Provide expert guidance on SDK integration and deployment.

Play a key role in expanding and improving our customer support processes.

Leverage your deep expertise and troubleshooting skills to mentor and coach team members.