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We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.

The Role
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

Were seeking a talented and experienced Product Support Engineer, problem solvers who thrive in fast-paced environments, embrace challenges as opportunities, and constantly seek ways to improve processes and product experiences to join our exceptional team!
Our tech-savvy, service-oriented support team tackles exciting challenges across multiple technologies, ensuring a seamless experience for our customers.

What youll do

Act as the primary technical support contact for customers, partners, and internal teams.

Perform complex technical troubleshooting and problem-solving to resolve customer issues.

Collaborate with Product, Engineering, and QA teams to refine and enhance the product.

Serve as a customer advocate, ensuring feedback is communicated effectively to the product team.

Become a subject matter expert in platform and mobile technologies.

Provide expert guidance on SDK integration and deployment.

Play a key role in expanding and improving our customer support processes.

Leverage your deep expertise and troubleshooting skills to mentor and coach team members.

A fast-growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer Data Platform (CDP) . Our work happens in the fast lane as we bring AI-powered, data-driven solutions to a quickly evolving industry.

Our team at made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal-driven, and, at our core, we believe every voice has value and can impact our bottom line.

If you are a creative, solutions-oriented individual who is ready to put your career in drive,the place for you!

We are looking to add a Tier 2 Technical Support Specialist to our team!

In this role, you will be responsible for troubleshooting and resolving high priority issues while interfacing with the engineering team for escalating bugs and completing customization requests. You will be the point of liaison between our US-based market and our Israel-based development team. The role requires a strong service orientation with excellent communication skills, attention to details, and independent problem-solving skills.

You will be part of our global Support team (Israel and US) and be reporting to our Manager of Technical Support (based in the US).

What you will be responsible for
Ensure a timely and quality resolutions of our customers open issues using our ticket systems, emails, and other available resources
Act as the bridge between the Support team (based in the US) and the R&D team (based in Israel)
Identify recurring issues that impact customer service quality and proactively suggest and implement solutions
Collaborate with the R&D management to create workflows that improve issues resolution and overall customer satisfaction
Establish best practices in internal and external documentation, sharing feature requests and effective workarounds with other team members
Why you should join us
Family-friendly environment and flexible working hours
An awesome global team of forward-thinking, innovative go-getters
Integrate with tech titans: work directly with APIs from Google, Facebook, Microsoft, and more
Be part of a rapidly scaling company poised for the future
Learning and growth opportunities within a fast-paced tech startup environment
Clear career advancement path for strong performers
We are committed to setting each other up for success. As a member of our team, you will work in an environment that encourages growth, initiative taking, and continuous mutual feedback in order to reach your full potential.
Cibus and lots of yummy treats

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.

This role is hybrid, working from our location in the bursa in Ramat Gan, Israel.

The Role
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

Were Hiring! Application Support Specialist | Bar Technologies (Group)
Bar Technologies, part of the Group, is expanding and looking for an Application Support Specialist to join our team! As part of our support team, you will provide assistance for company systems to clients across the country.
Responsibilities:
Identifying customer needs, diagnosing technical issues, and assisting in finding and implementing solutions.
Providing one-on-one training and guidance.
Delivering professional customer support in various fields.
Collaborating closely with the development team.