דרושים » מערכות מידע » Information Systems Analyst (CRM)

We are looking for a skilled and experienced CRM Project Team Lead to join our rapidly growing CRM department. As a CRM Project Team Lead, you will translate business needs into technical requirements, create work processes, and implement technological systems that will affect the experience of millions of players.
Responsibilities:
Lead and manage a high-performing business unit and time-sensitive strategic projects from start to finish.
Identify opportunities to increase efficiency, quality and productivity within the context of the overall department's strategy.
Collaborate with business stakeholders and external vendors to define, analyze, research, and document business requirements and workflows.
Translate business needs into technical requirements to improve the department's processes, and defining processes with an external implementer.
Implement new systems, build specifications and create cross-system processes.
Provide guidance, support, coordination and follow-up on customers' questions and requests, and solve issues within business applications.

Were looking for a CRM Implementation Specialist to support the technical aspects of CRM system implementations. This is a growth-oriented role, ideal for someone early in their career whos eager to develop expertise in CRM systems, technical architecture, data management, and business processes. Youll work closely with cross-functional stakeholders to ensure the CRM solution meets organizational needs and delivers maximum value.

What You'll Do:

System Configuration:
Configure CRM system settings and workflows to meet the organization's specific requirements.
Customize the CRM interface and user experience.
Test and validate system configurations to ensure they are functioning as intended.
Technical Leadership:
Provide technical guidance and expertise throughout the CRM implementation process.
Oversee the design, development, and testing of CRM system components.
Ensure that the CRM solution aligns with the organization's technical architecture and standards.
Technical Support:
Provide technical support to users and administrators of the CRM system.
Diagnose and resolve technical problems.
Document and maintain technical documentation.
Data Migration:
Develop and execute data migration plans to transfer data from existing systems to the CRM system.
Ensure data quality and integrity during the migration process.
Troubleshoot and resolve any data migration issues.
Project Coordination:
Coordinate with project managers and product owners to ensure that the CRM implementation aligns with project timelines and objectives.
Provide technical input and recommendations for project planning and execution.

The CRM Implementation Expert is responsible for leading the technical aspects of the CRM system implementations. This role requires a deep understanding of CRM systems, technical architecture, and data management. This role requires a combination of technical expertise, project management skills, and a deep understanding of business processes. The Implementation Expert will work closely with stakeholders to ensure that the CRM solution meets the organization's needs and delivers maximum value.
What You'll Do:
System Configuration:
Configure CRM system settings and workflows to meet the organization's specific requirements.
Customize the CRM interface and user experience.
Test and validate system configurations to ensure they are functioning as intended.

Technical Leadership:
Provide technical guidance and expertise throughout the CRM implementation process.
Oversee the design, development, and testing of CRM system components.
Ensure that the CRM solution aligns with the organization's technical architecture and standards.

Technical Support:
Provide technical support to users and administrators of the CRM system.
Diagnose and resolve technical problems.
Document and maintain technical documentation.
Data Migration:
Develop and execute data migration plans to transfer data from existing systems to the CRM system.
Ensure data quality and integrity during the migration process.
Troubleshoot and resolve any data migration issues.
Project Coordination:
Coordinate with project managers and product owners to ensure that the CRM implementation aligns with project timelines and objectives.
Provide technical input and recommendations for project planning and execution.

We are seeking a highly skilled Finance Operations Manager to help optimize our financial operations. This role is responsible for ensuring the accurate and timely processing of financial transactions while driving process improvements, automation, and efficiency across financial workflows. The ideal candidate is a strategic thinker with strong leadership and implementation skills, exceptional analytical capabilities, and a passion for innovation in financial processes.
Key Responsibilities:
Oversee financial operations, including expense management, P2P, collections, budgeting, and reporting.
Develop, implement, and continuously improve financial policies, processes, and controls to enhance efficiency, accuracy, and compliance..
Identify opportunities to streamline financial processes and implement best practices, ensuring efficiency and scalability.
Leverage automation and AI-driven solutions to enhance operational performance and reduce manual dependencies.
Work cross-functionally to establish efficient and reliable financial processes that eliminate bottlenecks and improve overall financial health and organizational memory.
Monitor and analyze key financial performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
Provide actionable insights and recommendations to support business decision-making.

We are looking for a Retention Marketing Manager.
In this hybrid role, you will play a key part in our retention and growth initiatives, owning and leading critical areas such as win-back strategies, post-purchase engagement, replenishment reminders, and customer reactivation. Youll also be responsible for orchestrating and executing multi-channel retention campaigns through email, SMS, push notifications, and more to engage and convert customers. As the go-to person for retention initiatives, you will work cross-functionally to drive business impact and customer loyalty.
What Youll Do:
Own, develop, and lead key retention marketing initiatives, becoming the companys expert in win-back strategies, post-purchase engagement, replenishment reminders, and customer reactivation.
Plan, execute, and optimize multi-channel retention campaigns (email, SMS, push notifications, etc.), ensuring the right message reaches the right customer at the right time.
Leverage AI tools like ChatGPT to refine automation, enhance customer journeys, and personalize messaging.
Conduct customer segmentation based on demographics, behavior, and purchase history to deliver targeted communications.
Craft compelling product messaging, positioning, and storytelling that highlight the value of our offerings.
Work cross-functionally with marketing, product, and design teams to align automation efforts with business objectives.
Optimize automated email workflows, lifecycle campaigns, and customer journey touchpoints using marketing automation platforms.
Lead A/B testing and performance analysis, continuously improving key metrics like deliverability, open rates, and conversions.
Stay ahead of market trends, customer insights, and industry benchmarks to refine marketing strategies.
Provide data-driven insights and performance reports, offering recommendations for ongoing optimization.