דרושים » כספים וכלכלה » רכז/ת גבייה - תפקיד התחלתי

Were looking for an experienced and dynamic Accounting Success Manager to guide customers through the onboarding process and ensure they fully leverage platform. Youll play a key role in making sure their activity in meets their accounting needs and that they are using their financial data effectively. Strong customer-facing skills and a solid understanding of accounting principles are essential.

This is a rare opportunity for accountants who are passionate about finance, love interacting with customers, and enjoy solving challenges. Join us in revolutionizing accounting through technology, and shift your focus to a more business and strategy-oriented role


Key Responsibilities:

Lead Onboarding: Guide new customers through a seamless transition and setup of services.

Educate & Empower: Teach customers how to fully utilize platform to meet their financial management needs and to track their profits and cash flows.

Be the Expert: Offer ongoing support, addressing questions and concerns while helping customers maximize the value of our services. Conduct regular check-ins and reviews to ensure they are achieving their financial goals with our platform.

Build Strong Relationships: Act as a trusted advisor and advocate for your customers, fostering long-term partnerships.

Monitor & Optimize: Track customer usage and engagement, identify opportunities for improvement, and encourage the adoption of new features and capabilities.

Collaborate for Innovation: Work closely with the product and development teams to relay customer feedback and suggest platform enhancements.

Shape The Team: Join a young, dynamic team to build and refine best practices in accounting success, continuously improving our customer strategies.

We are seeking a Junior Billing Specialist to join our finance team to ensure accurate and timely billing and reporting for our affiliates and advertisers.
Key Responsibilities:
* Prepare accurate billing calculation tables and ensure timely payment collection from advertisers and affiliates.
* Generate and maintain precise billing reports in compliance with company policies.
* Oversee and manage collections for overdue accounts, maintaining strong relationships while adhering to company policies.
* Maintain and update billing records using Google Sheets, ensuring data accuracy.
* Assist in reconciling billing discrepancies and respond to Affiliate and advertiser inquiries regarding billing issues promptly.
* Collaborate with advertiser managers and finance teams to capture all costs and revenues accurately.

We are looking for a talented Billing Specialist for our growing Finance team, who would take an active part in working with our customers and internal teams.

Responsibilities:
Ensure that transactions are being prepared according to finance policies and approval standards are being met per set requirements.
Responsible for verifying and processing daily invoices and collection
Own customer billing issues to the point of resolution, keep our customers updated, and ensure all information tracked.
Empathetic customer communication and understanding of their priorities
Review sales contracts, purchase orders, and other supporting documents to ensure proper billing.
Communicate with internal departments, including sales, finance, and customer service, to resolve billing-related issues.
Process internal requests for address changes, billing account changes, rate changes, account termination, account reactivation, recurring billing additions, etc.
Responsible for collection activities through special billing requirements and billing reconciliation issues as well as supplying customer documentation.

Welcome to our company, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud.
Who We're Looking For - The Dream Maker
We're in search for a talented Billing Operations Manager, someone who will be responsible for overseeing the billing department, ensuring seamless and accurate billing operations while maintaining compliance with regulations, sales tax requirements, and cross-departmental collaboration. This role involves managing a team of billing specialists who handle billing and reconciliations for small to medium-sized clients, corporations, and strategic partners. Our ultimate goal is to equip our clients with resilient safeguards against chargebacks, empowering them to safeguard their revenue and optimize their profitability. Join us on this thrilling mission to redefine the battle against fraud.
Your Arena
Lead and manage Billing Department staff, including hiring, training new billing specialists, and evaluating performance.
Ensure accuracy of invoicing to and reconcile billing issues while developing, monitoring, and adjusting billing policies and procedures through our knowledge base.
Identify and address issues related to claim denials, rejections, underpayments, and refunds.
Ownership mentality - proactively addresses issues, follows through on commitments, and ensures that all aspects of the role are handled with dedication and accountability.
Compile, analyze, and evaluate billing data.
Prepare or provide support for various ad-hoc tasks initiated by management/clients.
Work with and support all clients, partners, and other related departments (Sales, Customer success, Product and Customer Support) in billing-related issues.
Provide outstanding customer service to clients and business partners.
Comply with Sales tax and other federal and state requirements.