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נאספה מאתר אינטרנט
22/05/2024
חברה חסויה
Location: Merkaz
We are hiring a Customer Support Engineer who is enthusiastic about solving complex puzzles and diving into technical problems.
As a Customer Support Engineer, you will provide world-class support to our customer Sales Ops teams to resolve issues with their configuration & integrations and work closely with the R&D and product teams.
You will be responsible to:
Provide fast, professional, and personal support to our customers worldwide, via emails, video calls and recorded sessions
Provide application support onour platform, mainly on configurations and integrations with other CRM platforms
Do troubleshooting and ensure each ticket has been solved
Make the customer satisfied with the solution and support provided
Manage your work in a ticketing system
Collaborate with different teams in the company
Requirements:
Have proven experience of at least 2 years in technical customer-oriented roles in SaaS companies
Be experienced with integrations and implementation processes of SaaS products
Be familiar with business applications and CRM (Salesforce / Hubspot / etc.)
Have excellent communication skills and a customer-oriented attitude
Be bold, ambitious, and make things done
Think out of the box and lead a surprising problem-solving approach!
Have prior experience with SQL queries
Be a great team player!
Be Fluent in English (both written and verbal)
Have a bachelor's degree in a relevant field (Information Technology/ Information Systems)
This position is open to all candidates.
 
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פורסם ע"י המעסיק
09/05/2024
חברה חסויה
Location: Holon
Job Type: Full Time
We provide a leading solution to streamline quote-to-revenue processes. We provide our customers with full onboarding and implementation processes and support them through the process and onwards. We are hiring a Customer Support Engineer who is enthusiastic about solving complex puzzles and diving into technical problems. As a Customer Support Engineer, you will provide world-class support to our customer Sales Ops teams to resolve issues with their configuration & integrations and work closely with the R&D and product teams. You will be responsible to:
* Provide fast, professional, and personal support to our customers worldwide, via emails, video calls and recorded sessions
* Provide application support on our platform, mainly on configurations and integrations with other CRM platforms
* Do troubleshooting and ensure each ticket has been solved
* Make the customer satisfied with the solution and support provided
* Manage your work in a ticketing system
* Collaborate with different teams in the company
Requirements:
We expect you to:
* Have proven experience of at least 2 years in technical customer-oriented roles in SaaS companies
* Be experienced with integrations and implementation processes of SaaS products
* Be familiar with business applications and CRM ( salesforce / Hubspot / etc.)
* Have excellent communication skills and a customer-oriented attitude
* Be bold, ambitious, and make things done
* Think out of the box and lead a surprising problem-solving approach!
* Have prior experience with SQL queries
* Be a great team player!
* Be Fluent in English (both written and verbal)
* Have a bachelor's degree in a relevant field (Information Technology/ Information Systems).
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
22/05/2024
חברה חסויה
Location:
Job Type: Full Time
The Solution Expert will act as the technical trusted advisor for the customer and be responsible for building the solution and leading the onboarding process through implementation, configuration, and integrations.
Your day-to-day tasks will include customer meetings and calls, understanding of the customers business workflows and requirements, and the building of the specific solution for them.
You will be responsible for configuring the software, answering questions, and ensuring the client is satisfied with the solution. You'll lead technical sessions, work closely with Customer Success, Support, and Product teams, and will be the go-to person for any technical solutions. It's a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes!
Requirements:
4+ years in customer-facing roles in Saas companies - is a must
4+ years of proven experience with implementing software/SaaS platforms - is a must
Fluent in English (both written and verbal)
Excellent communication skills and a customer-oriented approach
Proven experience and in-depth knowledge of CRM systems (Salesforce/Hubspot/Dynamics)
Proven experience and in-depth knowledge of MS-SQL and REST API - advantage
Strong analytical skills and data-oriented personality
Have the ability to work independently and manage multiple tasks
Great ambitious and problem-solving attitude
Graduated in relevant fields (Information Technology/ Industrial Engineering/ Information Systems)
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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נאספה מאתר אינטרנט
2 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are seeking a highly skilled and motivated Tier 2 Team Lead to join us and build our Tier 2 Support Team.
Tier 2 is our highest tier of support, working closely with our R&D and product teams. This is a unique opportunity as the team needs to be built almost from scratch (there is currently only one support engineer in the team).
As the Tier 2 Team Lead, you will play a vital role in assisting customers in resolving technical issues, answering their inquiries, supporting clients onboarding process and providing guidance on product functionality.
You will be responsible for not only building and hiring a team of talented Tier 2 Support Engineers but also developing and implementing internal processes and workflows to ensure the seamless delivery of support services.
In addition, you will collaborate closely with cross-functional teams, including product, engineering, and customer success, to establish and optimize work processes and drive customer satisfaction.
This role offers a unique opportunity to shape the direction of our support operations and make a significant impact on the success of our company. Until the team will be expanded in the next few months, you will be required to do hands-on work and work on tickets as well. If you have a strong technical background, you enjoy building teams and processes from scratch and helping customers and work in a fast-paced startup environment, this is an exciting opportunity for you!
Responsibilities:
1. Team Leadership:
Hiring talented Tier 2 support engineers based on hiring plan and build an onboarding process for new hires
Provide leadership, professional guidance, and mentorship to a team of Tier 2 support engineers
Foster a collaborative and supportive team environment that encourages knowledge sharing and professional development.
Set clear goals, KPIs and expectations for team members and provide regular feedback on performance.
2. Technical Expertise:
Serve as a subject matter expert on anything related to the product and implementation best practices.
Assist support engineers in resolving complex technical issues and escalations.
3. Client Support:
Act as the primary point of contact for Tier 2 escalations from external or internal clients, ensuring timely and effective resolution of issues.
Responsible for proactive communication with clients in relevant scenarios
Gather feedback on service delivery.
4. Processes and Workflows:
As the team is built from scratch, streamline processes and workflows will need to be defined and continuously optimized, to enhance the efficiency of Tier 2 operations.
Work closely with cross-functional teams to implement improvements and best practices.
Monitor key performance indicators (KPIs) to track the effectiveness of support operations and drive continuous improvement initiatives.
Requirements:
3+ years of practical experience in leading a team of support engineers in a Saas company
Proven experience and deep knowledge in ETL processes, databases, SQL, python, data management and data analytics
Excellent analytical and troubleshooting skills with a creative approach to problem-solving and attention to detail.
Bachelors degree in Information Technology/Industrial Engineering/Computer Science or other related field - Advantage
Strong leadership skills with the ability to motivate and inspire team members.
Effective communication skills, both written and verbal, with the ability to interact professionally with clients and internal stakeholders.
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
5 ימים
חברה חסויה
Location: Ness Ziona
Job Type: Full Time
We are looking for a Support Engineer to become an integral part of our Customer Support team.
We strive to ensure customer satisfaction and improve users experience. You will be working directly with the customers and closely with our services, development, and product teams.
A cloud-based, innovative software company, and our product allows pharma and medical device companies to manage their quality and compliance processes electronically.
Our ideal candidate is passionate about learning new technologies and organizing information/data, and keen on becoming a part of a growing and dynamic team. Customer success is our top value, and this role requires individuals to be customer and service-oriented.
Responsibilities:
Diagnose and troubleshoot technical issues.
A key liaison between the customers and us.
Provide technical support and communicate with our customers.
Ensure customer satisfaction and identify outstanding issues.
Prioritize cases based on criticality and sense of urgency.
Provide documentation of technical knowledge.
Identify repetitive issues and escalate it to the relevant department (management,
services, development, etc.).
Perform system testing and minor configuration support.
Provide customer training.
Requirements:
At least 1-year experience of working as a service provider/technical support engineer
Technical orientation.
Excellent written and oral communication skills Hebrew and English.
Independent learner with the ability to adapt and understand concepts with agility.
Team Player.
People-oriented.
Nice to have requirements:
A degree in a recognized University/College. An advantage for a degree in information systems, or a different technical field.
Knowledge of Salesforce Administration or development.
Background knowledge of the life science industry.
This position is open to all candidates.
 
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פורסם ע"י המעסיק
09/05/2024
חברה חסויה
Location: Jerusalem
Job Type: Full Time and Hybrid work
We are The IT Support team ensures the production and development environments are up and running 24/7. We stay busy doing everything from back-office helpdesk to supporting development teams with integrations, debugging, and troubleshooting. You are As a technical-oriented individual, you are capable of resolving any technical issue with ease. Your exceptional customer service approach and effective communication skills help you to quickly solve problems of all levels of complexity, from the simplest to the most challenging. You are always eager to learn new things and have an innate drive for automation and continuous improvement of IT processes. You have a proven track record of working in a fast-paced environment and possess excellent diagnostic skills. You can quickly implement solutions and share your advanced technical knowledge in a simple and understandable manner. Work from our Jerusalem office 5 days a week. Possibility for 1 remote day a week. You will
* Serve as the first point of contact with employees who need technical assistance via phone, chat, email, or remote access.
* Provide quick resolution and excellent customer service.
* Talk employees through basic problem-solving processes.
* Provide on-site and remote support and maintenance of Cross River’s various technologies. This includes installing, repairing, upgrading, replacing, and maintaining hardware/software and peripheral equipment.
* Provide daily operational support for end-user devices, peripherals, and other related technologies that may be used daily and require hands-on support.
* Support responsibilities include performing PC /laptops (Windows and Mac/OSX) upgrades/replacements, equipment moves, hardware installations, technology configuration & deployment along with providing support for locally installed software solutions.
* Troubleshoot hardware and software issues, responding quickly and efficiently to questions from employees.
* Efficiently respond to and use a ticketing system for support tracking.
* Research and evaluate new products and services that help keep our IT environment current.
* Assist with inventory and supply management.
* Assist with updating FAQ and common troubleshooting (knowledge base).
* Solving day-to-day issues and understanding why they occur and how to prevent them from reoccurring.
* Suggest recommendations based on requests from various teams, run the required research, and test various potential solutions on a global scale.
* Provide the IT aspect of onboarding new hires, from delivering the equipment to system technical onboarding.
You have Proficient in Hebrew and English both written and verbal, sufficient for achieving consensus and success in a remote and largely asynchronous work environment - Required 3+ years of experience working as a #help_desk / experience in a support role in a mid-large high-tech organization (military experience accepted) - Required
* Troubleshooting a range of desktop/laptop computers, knowledge of Mac OS, Windows and Linux Required
* Proven experience supporting Apple Mac hardware and OSX operating systems – Required
* Excellent Customer Service skills via phone, email, and in-person – Required
* Experience working with collaboration tools, conferencing systems, remote IT tools, and ticketing systems - Required
* Experience with MDM solutions such as In-Tune or Jamf
* Possess a "no task too small" attitude. You must be willing to work off-hours from time to time
* Strong Technical and Organization Skills
* Troubleshooting Skills & Analytical Skills (networks, switches, routers, access points, printers, and other devices)
* Ability to manage your daily functions while assisting on projects and handling recurring tasks independently, empathize with the end user, and craft solutions to help them swiftly while under stress
* A thorough understanding o
Requirements:
This position is open to all candidates.
 
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פורסם ע"י המעסיק
2 ימים
Location: Tel Aviv-Yafo
Job Type: Full Time
We are a leading cybersecurity company dedicated to providing innovative solutions to cyber threats and protecting our customers critical assets. Our cutting-edge technology and expert team offer unparalleled intelligence and support, enabling organizations to stay ahead of cyber adversaries. We seek a highly motivated and skilled Technical Support Engineer (Tier 2) to join our Customer Success group. The ideal candidate would have experience in Technical Support, strong customer service abilities, and excellent communication skills in English. As a Technical Support Engineer, you will be responsible for providing advanced Technical Support to our customers worldwide, ensuring the smooth operation and optimal performance of our cybersecurity solutions.
Key Responsibilities:
* Review and prioritize the queue of open customer inquiries and support requests, and ensure they are handled accurately, effectively, and efficiently.
* Provide advanced Technical Support and troubleshooting for our solutions; Diagnose and resolve issues, while collaborating with R&D and CS teams.
* Document and communicate technical solutions and best practices to customers and internal teams.
* Assist in the creation and maintenance of knowledge base articles, FAQs, and technical documentation.
Requirements:
* Experience in providing customer Technical Support.
* Bachelors degree in engineering, Information Technology, or a related field.
* Excellent written English skills with the ability to communicate complex technical concepts clearly and concisely.
* Strong problem-solving skills and the ability to troubleshoot complex technical issues.
* Ability to work independently and as part of a team in a fast-paced environment.
* Strong customer service orientation and a commitment to providing exceptional support.
* Proficiency in relevant technologies, such as networking, operating systems, and cybersecurity tools.
* Familiarity with ticketing systems and customer support platforms.
ADVANTAGES:
* Prior experience in a Tier 2 Technical Support role, within the cybersecurity industry.
* Knowledge of programming and database languages.
* Familiarity with Cyber Threat Intelligence solutions and with cybersecurity concepts.
* Experience with API integrations.
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
09/05/2024
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for an experienced Tier 3 Support Engineer to provide excellent customer service .
What youll do:
Provide technical support within the desired SLA while ensuring that customer satisfaction goals are achieved
Take ownership of customer issues and follow problems through to resolution
Manage escalations
Evaluate root cause analysis to eliminate recurring customer issues
Provide follow the sun service
Handle incoming tickets through the Support portal independently and in a professional way
Troubleshoot our Platform issues reported by our Customers, including Functionality, usability related issues, and complex issues
Interact effectively with a wide variety of customers with different requirements and backgrounds, including the Customers development teams to understand the nature of the issue, communicate steps to resolve, and provide consultation on best practices
Should be able to quickly replicate customer issues in the support test environment (Lab)
Collaborating with Engineering and Product team.
Requirements:
At least 3-4 years of technical Support engineering experience
Experience in working with multi tier and complex applications
Experience working with ticketing systems such as Salesforce
Hands on experience in on-prem as well as SaaS customer Support
Strong analytical and troubleshooting skills
Service-oriented personality with a can-do attitude
Excellent interpersonal and communication skills both written and verbal English
BS/BA in Information Technology, Computer Science, or a related discipline; professional certification is an advantage
Experience with monitoring tools (Datadog or others)
Experience supporting REST API (API Gateway)
Familiar with SaaS and Cloud environments like Salesforce, GCP (& GSuite), Azure, AWS
Familiar with web-based products - different OS browsers (Cookies, local storage, incognito)
Knowledge on authentication technologies such as FIDO-based biometrics
Knowledge on Authentication, Federation SSO protocols and specifications: OIDC (2.0), OAuth, SAML, etc.
Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
Good knowledge on Mobile Platforms (IOS, Android)
A team player with the ability to work independently.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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עדכון קורות החיים לפני שליחה
7717571
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נאספה מאתר אינטרנט
09/05/2024
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a highly motivated support engineer to join our team and help us shape the future of internal developer portals.

Upon joining, you will help customers and users build their internal developer portal, setup integrations and configure self-service actions.

Our mission is to help organizations build their internal developer portals with ease and improve the developer experience and platform engineering processes.

What you'll do:
we believe incredible customer support is a must-have. Your role will encompass answering technical support questions, assisting users and customers as they use the product and building a knowledge base that will make using the product and its documentation easier.

Beyond technical work, you'll assist in planning, grow our engineering team's skills, and help recruit new talent. By contributing to our open-source projects, you will also take part in maintaining open sources and collaborate with developers around the world. you won't just build; you'll shape the future of developer experiences.

Who You'll work with:

As a Support Engineer, you'll be joining a collaborative and dynamic support team where the customer and his needs are heard.

You'll closely collaborate with our Developers, Product Managers, Customer Success and Sale Engineers, working hand in hand to help bring our developer portal product to life.

Your input and expertise will have a significant impact on the product's development, as you will experience first-hand the common questions and areas where the product can be improved.

Additionally, you will have the opportunity to work closely with our customers and engage with our product community. Your insights and interactions with them will play an important role to ensure we deliver the best product possible.

Together, we'll continue to empower platform engineers and developers worldwide, providing them with the tools they need to create seamless and robust developer portals. Join us in our mission to revolutionize the developer experience
Requirements:
2+ years of professional support engineering experience
Experience in customer support roles, interacting with customers via chat and video
Strong technical troubleshooting and problem solving skills
English - excellent written and verbal communication skills
A collaborative team player skilled in driving initiatives to successful achievements
Advantages
Experience in Python
Familiarity with cloud-native infrastructure tools such as K8s and Helm
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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עדכון קורות החיים לפני שליחה
7717643
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פורסם ע"י המעסיק
4 ימים
חברה חסויה
Location: Holon
Job Type: Full Time
A world-leading team of scientists and engineers that creates AI for the Real World. With deployments and clients spanning the globe, we are recognized as leaders in the fields of Face Recognition, Object Recognition, Object Detection, and Visual Target Tracking. We are dedicated to providing a diverse and flexible work environment so that we can recruit and retain the best talent.
You are:
People-oriented, fully-independent, strong in all forms of communications, and a natural problem-solver with a very strong technical orientation. Detail-oriented with a demonstrated ability to solve complex problems, multi-task under pressure, and think critically. Excellent communication and presentation skills, both written and verbalץ Organized, quick to learn, think, and execute
You will:
* Working hands-on with our customers using the best and most interesting technologies in the industry.
* Help customers optimize their usage of our products to get the most value out of it and meet their technology and business requirements while overcoming challenges.
*  Responsible for the installation, configuration, administration, and maintenance.
* Train customers on best practices, useful features, and opportunities to optimize performance.
* Work diligently with our technical teams (developers, PMs, and C level experts) to troubleshoot and resolve complex software issues, replicating customer environments and network problems as needed
* Use customer feedback and insights to improve our products, technical best practices, and technical materials. Provide feedback to Product Management teams and R&D.
* Collaborate closely with the Sales and Customer Success teams to develop effective account strategies and identify new account opportunities, as well as a new business with existing accounts.
* Serve as the customer advocate for timely resolution of issues and facilitate communication between customers, Sales, and Engineering.
Location:
Holon, Israel.
Requirements:
* You previously worked as a customer-facing technical role such as Integration engineer, IT system administrator /Engineer, Professional Services for at least 2 years.
* You have 2-3 years of hands-on experience with Linux / Unix.
* Familiar with API concept and knows how to work with Postman.
* You must be fluent in English. It would also be nice if:
* You hold a B.S. in Computer Science, Engineering, or equivalent experience in software and/or a technologically relevant field.
* You are familiar with Docker/Kubernetes.
* You have programming experience in Python / Ansible.
* You have experience with Bash scripting.
* You have DB Architecture understanding and SQL basic queries.
* Familiar with ticketing systems e.g. salesforce.
* You have experience in both cloud-based and on-premise service and technology environments.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
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7754980
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נאספה מאתר אינטרנט
15/05/2024
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time and Hybrid work
We are looking for a Tier III candidate that has excellent soft skills and willing to jump-in to assist team members and solve challenging customer issues. The Tier III support engineer will report into a Regional Manager or Regional Director.
Job Duties:
to continually expand knowledge of product to successfully solve challenging issues and mentor team members.
and troubleshoot issues between our application and customers ERP system including but not limited to implementation and configuration.
logs, configurations, and workflows to resolve issues.
workflows or SQL issues causing product failures.
with multiple teams to resolve issues within SLA and provide needed information to teams to resolve the issues.
knowledge base articles and educate/train team members on resolution and troubleshooting approaches.
resolution clearly and concisely verbally or written.
best workflow, implementation and utilization practices promoting customer success and product adoption.
Requirements:
Bachelor's degree or equivalent experience.
administered an ERP solution such as SAP, Peoplesoft, JDEdwards, Oracle or like.
or more years working with SAP, PeopleSoft, JDEdwards, or other, ERP system.
to find and guide customers on issues outside of the software.
experience with the ability to troubleshoot queries and understand database structure.
with application security such as SAP ECC, S4H, S4H SAAS, C4C
with Business Process Control and Automation.
with Governance, Risk, and Compliance (GRC) Access Control.
of basic cloud concepts.
of Identity Management Solutions.
to work with global team members and customers from diverse cultures.
with mentoring team to overcome challenge areas.
English and communication skills.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7721318
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שירות זה פתוח ללקוחות VIP בלבד