Were looking for a Technical Support Engineer to join our global team of professionals to make sure all our systems are running smoothly, and our clients are receiving exceptional service from us.
This will require working collaboratively with other engineers, analysts, and cross-functional groups, to make sure production issues are resolved quickly and professionally.
The job will include an opportunity to work with tier 1 retailers and online brands who have chosen us as their cross-border eCommerce solution provider and rely on our systems high availability.
Responsibilities:
The day-to-day tasks include ensuring that all our merchants technical issues are being cared for.
Working closely with our Tier 2 team and other departments in the company.
Addressing and debugging complex technical issues.
Handling escalations and complex issues.
Investigating logs and working with SQL.
Requirements: 1-3 years of experience in technical support.
Excellent written communication skills in English
Knowledge of SQL and experience working with relational databases.
Previous experience in an eCommerce environment is a strong advantage.
Exceptional troubleshooting skills.
Willingness and ability to deep dive into the problem and find the root cause.
Ability to multitask and handle various priorities.
Display a positive and proactive attitude in all interactions with intern.
This position is open to all candidates.