דרושים » מכירות » Account Manager

We are looking for an outstanding Account Manager to join our team in Israel who can manage our key accounts in the market that would want to advertise on Pinterest. The role would be managing advertising campaigns on Pinterest as well as being the subject matter expert to consult c-level clients.
What you'll be doing?
Manage and grow post-sale client relationships with top-tier, global advertisers.
Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization, provide step-by-step consulting and guidance from planning to execution of new solutions.
Analyze campaign performance data, creatives, and products to offer clients data-driven business insights and at the same time identify new opportunities and strategies to grow customers business (e.g. entering new markets, and launching new products or product updates).
Capacity to offer hands-on campaign setup and management services.
Resolve clients issues proactively, efficiently, and support by implementing solutions that prevent future problems.
Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.
Manage significant structures and scaling challenges with the main objective to ensure continued customer success and growth.
Serve as external product consultant educating clients and their agencies on product solutions and best practices for Pinterest, and ultimately grow existing business partnerships.
Serve as a subject matter expert shedding light on industry trends and insights.
Work closely with teams of Account Leads, Industry Directors, Market Leads, Design & creative, Data, and Analytics.

Required Head Of Clients
We are publishing innovators delivering data-driven technological solutions that transform publishers into scalable, thriving businesses. Constantly growing, we're always seeking people who share our company culture and are looking to make an impact. We offer plenty of room for learning and career growth, all while working with some of the finest people and companies in the industry.
The opportunity:
As the Head of Clients, you will shape the future of our client-facing operation. This role offers the chance to lead a team of dedicated Customer Success Managers and directly influence the companys entire partner portfolio. You will be at the forefront of strategic initiatives, driving client satisfaction and fostering strong relationships that enhance our market presence and growth.
Whats the day-to-day like?
Serve as the primary relationship holder for our partners, ensuring high levels of customer satisfaction.
Collaborate with the leadership team to define the strategic direction for client-facing solutions and ensure alignment with the companys overall business goals.
Build, lead, mentor, and support a team of Client Success Managers (CSMs) to ensure they are delivering exceptional service and meeting their individual and team targets.
Implement strategies to increase efficiency and effectiveness within your team, driving process improvements and innovation.
Monitor team performance against service level agreements (SLAs) and key performance indicators (KPIs).
Act as a point of escalation for resolving any significant client issues or complaints, ensuring swift resolution and maintaining trust.
Develop policies and procedures that address client concerns and enhance their overall experience.
Gather client feedback to better understand their needs and expectations. Analyze client insights to inform business decisions and contribute to the product development process with relevant client feedback.
Provide regular reports to the leadership team on client engagement, team performance, and the status of client-facing initiatives.
Ensure clear and effective internal communication within the team and across other departments to facilitate the smooth delivery of client solutions.
Leverage market insights to advise on potential opportunities or threats and recommend proactive measures.
Personally manage key accounts, ensuring the highest level of service and satisfaction.
Collaborate with Sales to develop accounts strategies and action plans to expand existing partnerships.
The role might include business travel (Up to 2-3 trips per year).

As our Technical Account Manager, you'll be the maestro of our evolving SDK, AppHarbr portfolio that packs a punch against bad ads. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without. Get ready to jump into the mix with our vibrant and budding team of innovators! Your unique contributions will not only shape the success stories of our clients, but also add fuel to the rocket ship propelling our organization forward!

If you see customer/partner relationships as a canvas for your artistic flair and a playground for your technical precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer experience.

Responsibilities:
Serve as a trusted advisor to our AppHarbr customers by utilizing your deep understanding of solutions to help achieve customers' business goals.
Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions.
Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
Develop and maintain a deep understanding of client needs and drivers and align technology to support those needs.
Provide training and education on our products and new features through demos, webinars and training.
Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
Work with internal stakeholders to support and drive successful renewals.
Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
Provide technical support and troubleshooting assistance to clients, escalating issues as needed and ensuring timely resolution.
Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
Own your accounts, build the relationship with the technical and management teams and with C-level executives.

We are on the lookout for a Technical Account Manager with experience interacting with customers, knowledge of technology, and can empathize with the trials and tribulations of being a developer.
As the account manager, you are the bridge between the technology team and the user, walking the tightrope between customer satisfaction and developer ability.
The role requires someone who can walk gingerly between development, product, marketing, and leadership from some of our largest clients.
Youll serve as the product expert, guiding clients user experience and, ultimately, client satisfaction through their implementation of Dynamic Yield products.
Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator.
A proven track record of creating and maintaining deep, lasting relationships with customers is a must as youll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yields customers.
The Task-at-Hand:
Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customers purchase(s) of Dynamic Yield products
Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
Partner with the Engineering and Development teams to resolve customer issues
Write documentation, knowledge-based articles, and tutorials to improve the customer experience of Dynamic Yield features
Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements
Contribute to the development of our implementation and support policies and procedures.

We are looking for a Publisher Ops Account Manager to oversee and support publisher partnerships, focusing on optimizing revenue and driving business growth on Supply Side Platform (SSP). This role involves managing all aspects of account management, from onboarding to ongoing client communication, and requires collaboration with cross-functional teams to deliver exceptional service and solutions.

What You'll Do:

Build and nurture long-term relationships with publishers, managing onboarding, account optimization, reporting, billing, and ongoing communication.
Proactively monitor and analyze data metrics to enhance performance and achieve publisher Key Performance Indicators (KPIs).
Act as a dedicated publisher advocate in cross-functional meetings, collaborating with Accounting, Product, Engineering, Ad Operations, and Business Development teams.
Regularly communicate with Demand Operations to understand inventory demands and market trends, strategically planning to maximize overall revenue.
Develop expertise in products and technologies to identify growth opportunities.

We are on the lookout for a results-oriented Partnerships Manager to join our Revenue department.
The ideal person for this role is a KPI-driven professional with exceptional customer-facing skills, exceptional relationship management skills, and a strategic mindset.
Will play a critical role in managing our existing partners , fostering strong relationships, and identifying opportunities to grow the collaborations and the generated business.
You will also be responsible for optimizing the efficiency of existing advertising activity, maximizing revenue potential, and developing and executing media plans and associated budgets.
What youll be doing:
Build, manage, and nurture relationships with our existing international brands, serving as the main point of contact and building strong, long-lasting partnerships
Identify opportunities to expand and grow our business with current partners, showcasing the advantages of native, choice-based advertising platform.
Conduct regular business reviews with partners, analyzing performance metrics, identifying areas for improvement, and implementing upsell strategies to grow and optimize the partnerships effectiveness.
Collaborate with cross-functional teams to align partnership activities and carry through on the execution of the deal to meet business goals and objectives
Track and report on partnership performance to senior management, summarizing revenue generated, customer acquisition metrics, and ROI
Manage the partners allocated budget, ensuring efficient allocation of resources and maximizing ROI
Develop new business through prospecting and own network of contacts
Stay up-to-date with industry trends, market dynamics, and competitor activities in the partnerships space, identifying new potential partners and emerging opportunities
Consistently exceeding revenue goals and interacting with the Operations team to ensure successful campaign delivery

We are seeking an experienced Account Manager to join our team. This role offers a unique opportunity to become a member of a small team in our Israel office.

In this role, you will work with our most exciting SME and Enterprise clients through the implementation, API activation and growth phases. You will work cross-functionally, engaging with many teams across the family including sales, product, engineering, marketing, finance and strategy.


Responsibilities

Take a consultative approach with customers to ensure solutions provided suit their unique business needs

Build relationships with internal stakeholders to manage and optimise a complex sales cycle

Project manage complex customer projects across several technical and non-technical domains

Be proactive in identifying and solving client challenges

Achieve and exceed sales target volumes and revenues (upselling and cross-selling)

Report weekly and monthly performance against KPIs, metrics and targets

Ensure the best customer experience and on-boarding process for new customers

We are on the lookout for a Technical Account Manager with experience interacting with customers, knowledge of technology, and can empathize with the trials and tribulations of being a developer.
As the account manager, you are the bridge between the technology team and the user, walking the tightrope between customer satisfaction and developer ability. The role requires someone who can walk gingerly between development, product, marketing, and leadership from some of our largest clients. Youll serve as the product expert, guiding clients user experience and, ultimately, client satisfaction through their implementation of our products.
Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of creating and maintaining deep, lasting relationships with customers is a must as youll be dealing with understanding technical and complex issues while creating excitement and loyalty with our customers.
The Task-at-Hand:
Become an expert in our products - with a heavy focus on the technical aspect of the product
Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customers purchase(s) of our products
Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
Partner with the Engineering and Development teams to resolve customer issues
Write documentation, knowledge-based articles, and tutorials to improve the customer experience of our features
Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements
Contribute to the development of our implementation and support policies and procedures.

We're on the lookout for a passionate, high-achieving Account Executive to join our growing sales team. we are growing fast so the ideal candidate has grit, an entrepreneurial mindset, curiosity, self-discipline, and determination to learn, succeed, and CLOSE with zero ego.

If youre passionate about sales, have a strong SAAS and/or Fintech background, and want to be part of something BIG this position is right for you.

RESPONSIBILITY
Own the full sales cycle - from initial prospecting, prioritization, discovery, product demo, and closing, youll do whatever it takes, across all channels to source opportunities and grow revenue.
Proactively engage with target market while demonstrating outbound techniques to drive qualified leads to ensure and maintain a robust sales pipeline.
Be a trusted advisor to customers, delivering value-based solutions that align with their needs and solve complex business challenges.
Use consultative selling techniques and track sales metrics, analyze data, and generate reports to inform decision-making.
Focus on self-development with daily training and enablement.
Create a culture of high performance and zero ego and uphold our values.
Collaborate effectively with cross-functional teams including Customer Success, Marketing, and product, to ensure a seamless customer experience.

Currently we are looking for an Account Manager to join our Commercial.
What You'll Do:
The Group KAM will be overseeing and managing key accounts at a group or corporate level.
Will communicate with partners at a senior level in order to resolve issues and inquiries.
Will constantly collaborate with the internal teams to launch new projects for the internal brands/customers.
Clearly communicates the progress of monthly/quarterly initiatives to internal and external stakeholders.
Forecasts and tracks key account metrics.
Actively communicates with relevant departments, to ensure the timely and successful delivery of solutions according to our partners needs and objectives.
Resolves complaints and prevents additional issues by improving processes.
Enhances department and organizations reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Provides input on new processes and workflows as needed.
Meets deadlines and communicate in advance when deadlines cant be met.
Identifies process gaps or lack of processes and propose resolutions.
Creates and delivers on time internal weekly reports, monthly reports (as per communicated deadlines).
Creates and delivers on time customer monthly reports and QBRs (as per communicated deadlines).
Gets involved in x-functional projects, to achieve better processes, better products, better customer experience, etc.
Knows and follows the existing processes when working with other teams - eg. Partnership team, Finance team, Legal, Compliance, etc.
Keepshimself/herself informed about and follows the existing internal procedures proactively asking for guidance or training when identifying a knowledge gap.
Properly prioritizes the customer projects based on the urgency and importance communicated by the internal customers.
Follows up constantly, tracking the progress of all the key strategic projects of the internal customers.
Pushes the customers to go live with the key strategic vendor partners, especially in top markets/top brands.
Proactively maintains a customer new opportunities list, with new vendors PP should implement to drive a higher performance level.
Manages projects within client relationships, carry out client goals while meeting company goals.
Identifies and develops new businesses, existing business growth opportunities with our partners and/or identify areas of improvement.
Managescustomers challenging requests and/or issues escalation to appropriate departments.
Collects and analyses data to learn more about partners performance trends.
Forecasts and tracks client account metrics (GGR, Bets, RTP, revenues)
Feeds back relevant customer suggestions for improvement to senior staff
Stays up to date with company products and services, identifies industry trends and helps communicating and implementing it with the internal customers.
Travels internationally, to meet the internal customers if and when needed (customer events, face to face meetings, etc).
Knows the customers in his/her portfolio inside-out: markets, products, open issues and upcoming projects, main competitors, performance, business history.