דרושים » פרסום שיווק ויחסי ציבור » Technical Account Manager Dynamic Yield

We are on the lookout for a Technical Account Manager with experience interacting with customers, knowledge of technology, and can empathize with the trials and tribulations of being a developer.
As the account manager, you are the bridge between the technology team and the user, walking the tightrope between customer satisfaction and developer ability. The role requires someone who can walk gingerly between development, product, marketing, and leadership from some of our largest clients. Youll serve as the product expert, guiding clients user experience and, ultimately, client satisfaction through their implementation of our products.
Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of creating and maintaining deep, lasting relationships with customers is a must as youll be dealing with understanding technical and complex issues while creating excitement and loyalty with our customers.
The Task-at-Hand:
Become an expert in our products - with a heavy focus on the technical aspect of the product
Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customers purchase(s) of our products
Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
Partner with the Engineering and Development teams to resolve customer issues
Write documentation, knowledge-based articles, and tutorials to improve the customer experience of our features
Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements
Contribute to the development of our implementation and support policies and procedures.

Required Head Of Clients
We are publishing innovators delivering data-driven technological solutions that transform publishers into scalable, thriving businesses. Constantly growing, we're always seeking people who share our company culture and are looking to make an impact. We offer plenty of room for learning and career growth, all while working with some of the finest people and companies in the industry.
The opportunity:
As the Head of Clients, you will shape the future of our client-facing operation. This role offers the chance to lead a team of dedicated Customer Success Managers and directly influence the companys entire partner portfolio. You will be at the forefront of strategic initiatives, driving client satisfaction and fostering strong relationships that enhance our market presence and growth.
Whats the day-to-day like?
Serve as the primary relationship holder for our partners, ensuring high levels of customer satisfaction.
Collaborate with the leadership team to define the strategic direction for client-facing solutions and ensure alignment with the companys overall business goals.
Build, lead, mentor, and support a team of Client Success Managers (CSMs) to ensure they are delivering exceptional service and meeting their individual and team targets.
Implement strategies to increase efficiency and effectiveness within your team, driving process improvements and innovation.
Monitor team performance against service level agreements (SLAs) and key performance indicators (KPIs).
Act as a point of escalation for resolving any significant client issues or complaints, ensuring swift resolution and maintaining trust.
Develop policies and procedures that address client concerns and enhance their overall experience.
Gather client feedback to better understand their needs and expectations. Analyze client insights to inform business decisions and contribute to the product development process with relevant client feedback.
Provide regular reports to the leadership team on client engagement, team performance, and the status of client-facing initiatives.
Ensure clear and effective internal communication within the team and across other departments to facilitate the smooth delivery of client solutions.
Leverage market insights to advise on potential opportunities or threats and recommend proactive measures.
Personally manage key accounts, ensuring the highest level of service and satisfaction.
Collaborate with Sales to develop accounts strategies and action plans to expand existing partnerships.
The role might include business travel (Up to 2-3 trips per year).

As our Technical Account Manager, you'll be the maestro of our evolving SDK, AppHarbr portfolio that packs a punch against bad ads. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without. Get ready to jump into the mix with our vibrant and budding team of innovators! Your unique contributions will not only shape the success stories of our clients, but also add fuel to the rocket ship propelling our organization forward!

If you see customer/partner relationships as a canvas for your artistic flair and a playground for your technical precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer experience.

Responsibilities:
Serve as a trusted advisor to our AppHarbr customers by utilizing your deep understanding of solutions to help achieve customers' business goals.
Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions.
Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
Develop and maintain a deep understanding of client needs and drivers and align technology to support those needs.
Provide training and education on our products and new features through demos, webinars and training.
Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
Work with internal stakeholders to support and drive successful renewals.
Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
Provide technical support and troubleshooting assistance to clients, escalating issues as needed and ensuring timely resolution.
Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
Own your accounts, build the relationship with the technical and management teams and with C-level executives.

We are currently seeking a Backend Developer based out of Israel (hybrid).

We are seeking to hire a Backend Developer, ideally with some background in DevOps & Infrastructure fields, to support the companys tech side. Candidates will have the opportunity to code and develop in multiple programming languages, on a microservice oriented environment, using latest modern tech stack.

The position will work directly under our Head of Technology, but will also need to communicate well and be able to work with other peers and senior colleagues from different departments.

Well Count on You To:
Maintain existing code, solving bugs, implementing changes.
Developing new features, new tools, and working on new green-field projects for new product endeavors.
Help maintaining and keeping the stability of our infrastructure and availability of our services & products.
Building and Improving tech-related support systems such as monitoring, alerts, analytics, etc.
Supporting and helping the PoliSci team and the Sales team when working with internal (non-client facing) systems, usually due to clients demands.

We are a global leader of iLottery solutions and services to national and state-regulated lotteries.

We are part of the Group, an iGaming powerhouse with 1100 employees spread across 8 countries.

we pride ourselves on our People first culture. Not only has it been a core value in our organization for as long as we can remember but it also runs in our DNA and is felt in every aspect of our operations.

The Core Product department owns the groups product strategy and is looking for a Data Product Manager to be part of data product team and coordinate the development of the data products spanning the central data lake, modern reporting & analytical tools, and automation.

The chosen candidate needs to be passionate about designing robust data-driven products to deliver insightful analytics and digitalization for efficient processes across the group and its customers.
What You'll Do
Responsibilities: Be a Data expert and have a deep understanding of how the data works; data producers, ELT/ETL process, data consumers, data quality, data architecture, analytics, machine learning, and cloud services.
Leading the entire Data product lifecycle: product roadmap, maintain frequent communication with different clients to understand business needs and translate these to PRDs, Features and User Stories, Interface with data engineers and QA, finalize the delivery and launch of innovative products.
Work closely with the rest of the product organizations on new initiatives to facilitate the requirement gathering process early on.
Contribute to the overall data architecture, including the investigation of data assets, technical platforms, integrations, and processes across functions, documenting the knowledge gathered.
Be a hands-on product manager involved deeply in the day to day of the data engineering team.
Oversee implementation and release workflow and deadlines.
Responsible for the Agile framework (dailys, sprint planning, retrospective).
Work with Marketing to provide Data & BI platform awareness and guides - both internally and externally.

We are seeking a highly skilled and motivated Implementation Engineer to join our team.
As an Implementation Engineer under the Professional Services group, you will play a crucial role in ensuring successful and smooth implementations of our cyber-security solution for our clients. You will design the technical solution end to end and implement it. You will be a key contributor in delivering outstanding customer experiences and driving customer satisfaction.
Responsibilities:
Design the technical solution end to end based on clients requirements
Implement data mapping and transformation processes
Implement customizations on top of our customization layer using Python
Join some client calls to better understand the technical needs and to demonstrate some the capabilities which were implemented throughout the implementation process
Collaborate with internal cross functional stakeholders (sales, product, engineering, project management) to ensure successful implementations and resolve any technical issues throughout the process
Conduct product training and knowledge transfer sessions for internal stakeholders, enabling them to effectively utilize
Act as a liaison between customers and the product development team, providing feedback and insights to enhance product functionality and usability.
Document implementation processes, configurations, and troubleshooting guides to ensure consistency and enable knowledge sharing.

We are seeking an experienced Account Manager to join our team. This role offers a unique opportunity to become a member of a small team in our Israel office.

In this role, you will work with our most exciting SME and Enterprise clients through the implementation, API activation and growth phases. You will work cross-functionally, engaging with many teams across the family including sales, product, engineering, marketing, finance and strategy.


Responsibilities

Take a consultative approach with customers to ensure solutions provided suit their unique business needs

Build relationships with internal stakeholders to manage and optimise a complex sales cycle

Project manage complex customer projects across several technical and non-technical domains

Be proactive in identifying and solving client challenges

Achieve and exceed sales target volumes and revenues (upselling and cross-selling)

Report weekly and monthly performance against KPIs, metrics and targets

Ensure the best customer experience and on-boarding process for new customers

Artlist is where the creative arts meet technology. If there’s one thing we all have in common, it’s a love of music and film, which is why we build innovative products to help global brands and individual creators make amazing videos. We do this by giving them the best music, footage, sound effects, and templates around. We also revolutionized the industry with a radical new music licensing model that has since become the global standard. Artlist is now the go-to platform for over 26M users worldwide. They range from top-tier global brands like Google, Apple, Amazon, Microsoft, and Calvin Klein to social creators, video editors, and more. Our products:
* Artlist: an all-in-one platform for video creation, including high-quality and curated royalty-free music, SFX, footage, templates, plugins, and more.
* Motion Array: the ultimate destination for creators, including high-quality video templates by the world’s top motion designers, presets, plugins, music, SFX, stock footage, graphics for design, motion graphics, and stock photos. Core Skills/Responsibilities: Who are you? Client Acquisition : Identify and prospect potential clients, understand their content creation needs, and demonstrate how Artlist can solve their various pain points Pipeline & Relationship Management: Develop and nurture strong, long-term relationships with clients across all industries, ensuring high levels of customer satisfaction and loyalty Sales Meetings: Conduct engaging and informative presentations to showcase the benefits of Artlist, addressing client pain points and providing tailored solutions with a consultative approach Negotiation and Closing : Effectively negotiate terms and close deals to meet and exceed sales targets with the support of global team members Collaboration : Work closely with the marketing, sales enablement, product, and legal teams to align efforts and ensure a seamless customer experience in a fast-paced startup environment Adaptability & Ownership: Stay adaptable and agile. Stay informed about industry trends, competitor activities, and market demands to contribute to the development of sales strategies Results Driven/Quota Achievement: Meet or exceed sales targets and quotas. This involves closing deals, negotiating contracts, and ensuring that revenue goals are achieved

We are looking for a Customer Operations Engineer.
As Customer Operations Engineer, you'll work closely with customers and the engineering team to solve any technical challenges.
You will become knowledgeable about the customers user journey to make it more efficient and organized while achieving the Customer Operations goals.
You will also oversee every code release and implement systems to improve the efficiency of the team.
What Will You Do:
Work very closely with our top customers to make sure that they gain value and value-realization from our product and are satisfied with the overall service we provide.
Be the focal point for any technical-related matter, and progress and own the outcome until fulfillment according to customer's needs.
Participate in the proactive monitoring of customers environments via various monitoring tools and participate in the teams on-call rotation.
Be part of the customer's onboarding process and assist them with ongoing usage.
Partner with sales on accounts planning and proactively identify technical opportunities for expansion.
Define timelines, milestones and success criteria, while ensuring that they are successfully achieved.
Advocate internally for customer needs be the technical voice of the customer .
Contribute on an ongoing basis to our technical documentation.

We're on the lookout for a passionate, high-achieving Account Executive to join our growing sales team. we are growing fast so the ideal candidate has grit, an entrepreneurial mindset, curiosity, self-discipline, and determination to learn, succeed, and CLOSE with zero ego.

If youre passionate about sales, have a strong SAAS and/or Fintech background, and want to be part of something BIG this position is right for you.

RESPONSIBILITY
Own the full sales cycle - from initial prospecting, prioritization, discovery, product demo, and closing, youll do whatever it takes, across all channels to source opportunities and grow revenue.
Proactively engage with target market while demonstrating outbound techniques to drive qualified leads to ensure and maintain a robust sales pipeline.
Be a trusted advisor to customers, delivering value-based solutions that align with their needs and solve complex business challenges.
Use consultative selling techniques and track sales metrics, analyze data, and generate reports to inform decision-making.
Focus on self-development with daily training and enablement.
Create a culture of high performance and zero ego and uphold our values.
Collaborate effectively with cross-functional teams including Customer Success, Marketing, and product, to ensure a seamless customer experience.