A fast-growing global medical device company, developing and manufacturing innovative drug delivery and infusion solutions across the continuum of care- from the hospital to the home. We are looking for an excellent Complaints Analyst to join our team. If you have highly writing abilities in English and you're a tech savvy you belong with us!
Job Description
As a complaints Coordinator you will generate, investigate, document, and summarize Customer Complaints events following the strictest regulatory demands and companys procedures
You will provide feedback and background information of returned product investigation
You will Identify potential risks, customer dissatisfaction and escalate when relevant
You will be asked to summarize properly Complaints investigations and author sensitive closure letters to answer the Customer
You will perform analysis of complaints and trends.
Direct manager: Complaints Manager
Requirements: Ability to work with cross-functional teams and to interact effectively with peers, management members and customers
High motivated, "team player"
Excellent communication and interpersonal skills, both verbal and written
Paying attention to the small details and very well organized
Self-learning and responsible
Ability to work under strict timelines and multitask in a fast-paced environment
Technical writing skills
Fluent in Hebrew and English, both verbal and written, French-an advantage
This position is open to all candidates.