דרושים » מחשבים ורשתות » Customer Support Specialist - Patient Experience

We seek a customer-focused Technical Support Engineer to join our dynamic support team.
As a Technical Support Engineer, you will provide exceptional technical assistance and troubleshooting to our clients, ensuring their seamless experience with our platform. Your expertise and dedication will be crucial in driving customer satisfaction and loyalty.
In this role you will:
Develop a deep understanding of our data integration platform, staying up-to-date with new features and enhancements
Deliver timely and effective technical support via various channels, including ticketing system and online meetings, addressing inquiries, issues, and concerns promptly and professionally.
Investigate and resolve technical problems reported by clients, escalating complex issues to the appropriate teams for resolution.
Collaborate closely with cross-functional teams, including product development and engineering, to ensure prompt issue resolution and continuous product improvement.
Assist in conducting product training sessions for clients, empowering them to utilize our platform efficiently.
Accurately document support cases, tracking their progress from initiation to resolution and keeping clients informed throughout the process.
Contribute to the development and maintenance of our knowledge base, creating helpful articles and resources for self-service support.

As Tier 1 support agent, you will serve as the front line to our valued customers. Youll receive, analyze, and resolve customer requests via our live chat and ticketing system. You will communicate with customers, to help them create websites using Elementor by asking technical and professional questions.

Our work environment is agile, as products and apps are continuously being developed and require ongoing support. Youll learn about our technology and collaborate with support professionals from around the world to improve the creative process that defines tomorrows web.