דרושים Job-Time

Requirements:
? Deliver exceptional service to MO Customers in Europe Israel
? Assist customers across all communication channels with a customer-first approach.
? Proactively communicate, handle complaints, and ensure timely follow-ups.
? Analyze customer needs and propose tailored solutions.
? Resolve issues effectively and take preventive measures to avoid recurrence.
? Promote suitable products and services aligned with customer needs.
Achieve Customer experience Team targets.
Required Skills
Experience: 1-3 years in Customer Service (mandatory).
Language Requirement: English -Mandatory, Hebrew -Advantage
Proficiency in Zendesk or similar platforms -Advantage.
Strong verbal and written communication skills.
Excellent customer service and problem-solving abilities.
Passion for providing great service and building customer relationships.

Requirements:
+5 years experience in software development.
At least 3 years of experience in C ++ for Windows (modern C ++14/17/20 - an advantage)
At least 2 years of experience managing software teams.
Experience with complex SW multi-threaded environments.
Experience in Software Design and Object-Oriented programming.
Hands-on experience with Windows OS internals.
Knowledge of Real-Time programming, memory management, I/O performance optimization, threads.
Reversing or malware analysis experience - advantage.
Kernel development experience - advantage.
Previous experience with security-oriented development advantage.
IDF Cyber Unit alumni - advantage.