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We are looking for a technically driven and naturally curious professional who communicates clearly and works well with others, builds strong relationships, simplifies complex issues, documents work effectively, and takes a proactive and adaptable approach to problem-solving.
The position includes:
Build, maintain, and support mission-critical, highly available VMware-based environments running Windows systems
Manage Active Directory across all customer environments, including user accounts, security groups, group policies, permissions, and access control
Monitor the health and availability of customer production environments, identify issues, respond to alerts, and ensure system uptime
Handle the full lifecycle of SSL certificates, including renewals, installation, and ongoing monitoring across environments
Implement, document, and audit firewall rules to ensure proper access control and security compliance
Configure and maintain load balancer settings and DNS records across customer environments
Perform ongoing server maintenance, including Windows Server updates, patching, reboots, and health checks
Contribute to standardizing IT processes and improving operational consistency across regions
Document recurring tasks and create runbooks to ensure processes are repeatable and auditable
Configure and maintain physical IT infrastructure, including servers, storage systems, firewalls, and networking components.

We are seeking an experienced and security-oriented System Administrator with 3-5
years of hands-on experience to join our IT team. Responsible for maintaining,
configuring, and securing our organizations infrastructure, with a strong focus on
networking, virtualization, and firewall administration. Strong communication and
customer service skills are essential, as this role involves frequen interactio with
internal users and cross-functional teams.
Key Responsibilities:
● Manage and monitor internal infrastructure, including servers, networks,
virtualization platforms, and firewalls.
● Administer and maintain systems such as VMware/Hyper-V and backup solutions.
● Configure and maintain network devices (switches, routers, firewalls) with a focus on security best practices.
● Apply security patches, hardening procedures, and proactively monitor for threats and vulnerabilities.
● Respond to technical system support tickets and incidents in a timely and
customer-focused manner.
● Document system configurations, processes, and procedures clearly and
accurately.
● Collaborate with other IT staff to plan and execute infrastructure upgrades and improvements.
● Ensure compliance with security policies and industry standards.

We're seeking a technically curious and proactive IT Support & System Administrator to play a key role in supporting and enhancing Fiverr's IT ecosystem. This is an excellent opportunity for an early-career IT professional who wants to grow their skills in a dynamic, global tech company. You'll work hands-on with modern IT systems, contribute to automation initiatives, and be part of a team that values innovation and continuous improvement. As our IT Support & System Administrator, you’ll play a key role in maintaining system reliability and supporting our global workforce, and helping to build solutions that make everyone's work easier. This role offers significant growth potential and the chance to make a real impact on how we operate.

What am I going to do?:
System Administration & Support
* Administer and operate SaaS platforms in an enterprise environment.
* Manage user lifecycle, permissions, and access controls across systems.
* Support endpoint management (MDM), including device setup, configuration, and troubleshooting
* Ensure operational stability of IT systems and provide structured support to a global workforce.
* Maintain asset inventory and track hardware/software lifecycle management IT Infrastructure & Operations
* Support office and remote IT infrastructure, including network connectivity, Wi-Fi, and secure access solutions.
*  Assist with SSO/MFA enforcement according to defined security standards
* Conduct routine system checks, updates, and preventive maintenance
* Document IT processes, create SOPs, and maintain knowledge base articles
* Participate in IT security audits and access reviews Automation & Improvement
* Assist in building and maintaining internal IT tools, scripts, and workflow automations
* Take ownership of existing automation projects, ensuring they remain functional and up-to-date
* Identify opportunities to streamline repetitive tasks through automation
* Collaborate with the Cloud Engineering team on technical projects and system improvements User Support & Training
* Provide technical guidance and support to employees on IT systems, tools, and best practices
* Troubleshoot issues with a service-oriented and professional approach.
* Create and deliver training materials for new tools and system updates
* Collaborate with teams to understand operational needs and improve IT support experience.

Equal opportunities:
At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or special needs.