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We are seeking a highly organized, proactive and creative Operations Manager to support our Account Management team, ensuring operational excellence and high standards of service delivery for some of the world’s largest online platforms. Working closely with the Chief Customer Officer, you will design and maintain the tools and processes that enable our team to manage relationships effectively and drive client retention. This role is ideal for someone who is highly independent, capable of managing multiple priorities, clearing obstacles without needing 'hand-holding' and thrives on turning complex needs into scalable workflows
Key Responsibilities 1. Client health & engagement tracking: Develop, maintain and continuously improve the customer health scoring framework across accounts. 2. Operational excellence & process development: Build and optimize scalable processes for how the Account Management team works with clients - from onboarding through renewal. 3. Cross-functional coordination: Work hand-in-hand with the Chief Customer Officer to identify operational gaps and implement improvements, partner with other teams and serve as the “glue” that brings internal teams together around customer health and service quality. 4. Team enablement & accountability: Ensure account managers are using internal systems and processes properly, consistently and accurately. 5. Operational support for strategic accounts & quality excellence: Support preparation for QBRs, renewals, and major client meetings with templates, data, and coordination support.

About Alice:
Alice is a trust, safety, and security company built for the AI era. We safeguard the communicative technologies people use to create, collaborate, and interact—whether with each other or with machines. In a world where AI has fundamentally changed the nature of risk, Alice provides end-to-end coverage across the entire AI lifecycle. We support frontier model labs, enterprises, and UGC platforms with a comprehensive suite of solutions: from model hardening evaluations and pre-deployment red-teaming to runtime guardrails and ongoing drift detection.

Were seeking a true hunter - someone eager to identify and engage high-potential prospects, build pipeline from scratch, and continuously find smarter, more effective ways to drive results.

This role is focused on the North American market and will require at least two days per week working US hours.



Responsibilities
Own outbound prospecting - Generate high-quality sales opportunities through proactive, strategic prospecting and networking.
Target the right buyers - Identify and engage decision-makers in payments, finance, and growth-focused roles across B2B industries.
Cold outreach mastery - Drive engagement through cold calling, email outreach, LinkedIn messaging, and other creative channels, with a focus on Enterprise and Mid-Market prospects.
Experiment & optimize - Continuously test messaging, channels, and approaches to improve conversion rates.
Collaborate with GTM teams - Work closely with the rest of the BD team as well as with Sales, Marketing, and other go-to-market teams to drive pipeline and ensure a smooth handoff of qualified leads.
Track & report - Maintain accurate records of outreach activity, engagement, and pipeline progression in our CRM.
Conferences & events - Represent Balance at relevant industry events and conferences.