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We are looking for an Automation Infrastructure Engineer to join our Release Management Squad (RMS) and contribute to the development and day-to-day operation of our automated testing platform. The role focuses on supporting automation infrastructure, CI/CD validation flows, test environments, and visibility into automation results. Working with experienced engineers, R&D, and DevOps, you will help troubleshoot automation issues, improve existing solutions, and expand functional and non-functional validation coverage.
Responsibilities
Develop and maintain automation components for functional and non-functional testing under the guidance of senior team members.
Support the stability of automated validation systems by monitoring executions, investigating failures, and implementing fixes.
Maintain and improve existing automation dashboards, alerts, and quality indicators.
Support CI/CD pipelines and automated quality checks, including troubleshooting validation failures.
Implement test flows for performance, reliability, stability, and upgrade validation based on defined plans.
Set up and maintain automation environments for supported product configurations.
Collaborate with development, QA, and DevOps teams to integrate and execute automation throughout the delivery lifecycle.
Contribute to ongoing improvements in automation tools, infrastructure, documentation, and team practices.

We are looking for a Senior Automation Infrastructure Engineer with a strong engineering and operational mindset to join our Release Management Squad (RMS) and play a key role in building and operating our testing platform at scale. This role focuses on owning the reliability, performance and observability of automated validation systems. You will design and evolve scalable automation solutions for functional and non-functional testing, build and operate CI/CD pipelines with embedded quality gates, and ensure full visibility into automation and product quality through monitoring, dashboards and KPIs. Working closely with R&D and DevOps, you will integrate automation deeply into the delivery lifecycle, while continuously improving automation infrastructure, environments, and best practices to support efficient, reliable, and scalable product validation.
Responsibilities
Design, develop, and evolve scalable automation solutions for functional and non‑functional testing.
Ensure reliability & stability of automated validation systems.
Design and maintain observability of automation systems health and product quality, including development of status dashboards, alerts and KPIs.
Build and maintain CI/CD pipelines and quality gates (GitHub Actions or equivalent) to ensure automated validation is an integral part of the release process.
Develop automation processes for non‑functional requirements, including performance, reliability, stability, and upgrade validations.
Create and maintain automation environments to support product permutations and non-functional requirements.
Collaborate with development and DevOps teams to integrate automation into build, deployment, and release pipelines.
Continuously improve automation infrastructure, tooling, and best practices.

Who We’re Looking For – The Team Lead & Architect We’re looking for an experienced, hands-on AI Engineering Squad Lead to lead the team building the AI agents, intelligent workflows, and decision-making systems powering Chargeflow’s products. This role combines technical and architectural leadership with people leadership. You’ll lead engineers, build alongside them, and own production systems that must operate reliably, securely, and at scale. Our AI platform brings together models, data, tools, business logic, and intelligent workflows to solve complex problems across the chargeback and fraud lifecycle. These systems must understand context, make decisions, and take action in real time and under uncertainty. This isn’t a pure infrastructure or AI research role, and it isn’t about building impressive demos. It’s about turning rapidly evolving AI capabilities into reliable, production-grade products with measurable business impact. If you’re looking to manage tasks and stay above the code, this probably isn’t the role for you. About Chargeflow Chargeflow is a leading force in fintech innovation, tackling chargeback fraud and the impact it has on online businesses. Born from a deep passion for technology and eCommerce, we’ve developed an AI-driven solution that helps merchants manage credit card disputes, recover lost revenue, and protect their businesses through a unique success-based model. Backed by $49M from Viola Growth, OpenView, Sequoia Capital, and other top-tier global investors, Chargeflow is on a product-led growth journey. We’re a tight-knit team of passionate builders and entrepreneurs, united by our mission to revolutionize eCommerce and protect online businesses from chargeback fraud. What You’ll Own
* Lead, mentor, and develop a team of strong software engineers while remaining deeply involved in architecture and code.
* Own the architecture and evolution of Chargeflow’s AI platform.
* Design and build production-grade AI agents, intelligent workflows, and decision-making systems.
* Combine LLMs with business logic, company data, external tools, and deterministic software to solve complex product problems.
* Own AI systems throughout their lifecycle, from design and implementation to deployment, evaluation, monitoring, and continuous improvement.
* Make thoughtful architectural tradeoffs across accuracy, latency, scalability, reliability, security, and cost.
* Turn ambiguous product and business problems into clear technical direction, milestones, and measurable outcomes.
* Build evaluation frameworks that measure system quality, correctness, reliability, and business impact.
* Raise the bar for code quality, system design, observability, and engineering execution.
* Review designs and code, challenge assumptions, and help strong engineers become exceptional.
* Partner closely with Product, Data, and other R&D teams to turn emerging AI capabilities into meaningful customer value.
* Help define how engineering teams at Chargeflow build software with AI while maintaining high standards for correctness, security, and maintainability.

We are the global booking and payment platform for the trillion-dollar freight industry. Hundreds of airlines and ocean liners, thousands of freight companies, and over ten thousand importers and exporters use our platform to move goods around the world faster and more efficiently. This matters. Efficient freight ultimately makes things cost a little bit less when you buy them in the store. We are looking for a hybrid powerhouse: a Chief Information Security Officer. In this role, you will be the guardian of our trust. You will shape and drive our cybersecurity vision, ensuring our platform, products, people, and data remain secure while enabling innovation and business growth. You are the kind of leader who builds security into everything, protecting every digital doorway without slowing down the movement of global trade. From strategic risk management and governance to incident response and security engineering, you'll foster a culture where security is a business enabler, not a roadblock.
Responsibilities:
* Develop, implement, and continuously enhance our enterprise-wide cybersecurity strategy, policies, standards, and governance framework.
* Lead our information security program to protect the confidentiality, integrity, and availability of information assets.
* Identify, assess, and manage cybersecurity risks, ensuring appropriate controls are implemented to mitigate business and technology risks.
* Oversee security operations, including threat monitoring, vulnerability management, incident response, and remediation activities.
* Direct the development and execution of incident response, disaster recovery, and business continuity plans.
* Establish and maintain security architecture and best practices across cloud infrastructure, network, endpoint, application, and data environments.
* Ensure compliance with applicable laws, regulations, contractual obligations, and industry standards, and support internal and external audits.
* Develop and maintain security policies, procedures, and awareness programs that promote a strong culture of cybersecurity across the organization.
* Advise executive leadership and the Board of Directors on cybersecurity strategy, emerging threats, risk posture, and investment priorities.
* Lead and mentor the information security team, fostering professional development, accountability, and operational excellence.
* Manage cybersecurity budgets, evaluate emerging technologies, and recommend investments that improve the organization's security capabilities.
* Oversee identity and access management, data protection, encryption, and privileged access controls.
* Collaborate with SRE, IT, R&D, legal and business leaders to integrate security into organizational processes and strategic initiatives.
* Manage third-party and vendor cybersecurity risk assessments, ensuring external partners meet organizational security requirements.
* Monitor the evolving threat landscape and implement proactive measures to address emerging cybersecurity risks and improve the organization's overall security maturity.
Hybrid:
Yes

Who We're Looking For - The Dream Maker We’re looking for a hands-on Senior BI Analyst to own Chargeflow’s BI layer end to end-turning business questions into trusted metrics, decision-ready dashboards, and proactive monitoring that helps teams move faster with confidence in the numbers. You’ll work across Product, Finance, Operations, and Leadership to define how the company measures performance and ensure that teams rely on consistent, accurate data rather than one-off reports or conflicting spreadsheets. This role is for someone who goes beyond building dashboards: you’ll establish the definitions, models, quality standards, and reusable BI assets that make reliable self-service analytics possible at scale. About Chargeflow Chargeflow is a leading force in fintech innovation, tackling chargeback fraud and the impact it has on online businesses. Born from a deep passion for technology and eCommerce, we’ve developed an AI-driven solution that helps merchants manage credit card disputes, recover lost revenue, and protect their businesses through a unique success-based model. Backed by $49M from Viola Growth, OpenView, Sequoia Capital, and other top-tier global investors, Chargeflow is on a product-led growth journey. We’re a tight-knit team of passionate builders and entrepreneurs, united by our mission to revolutionize eCommerce and protect online businesses from chargeback fraud. What You’ll Own
* Own the company’s BI layer end to end, from translating business questions into metric specifications to delivering trusted dashboards and certified datasets.
* Define, standardize, and document company KPIs, including their logic, grain, filters, ownership, and edge cases.
* Build and maintain accurate, performant dashboards that surface trends, risks, opportunities, and root-cause signals—not just charts.
* Design and maintain a semantic and metrics layer with consistent entities, dimensions, datasets, and business definitions.
* Create a reliable foundation for self-service analytics and LLM-powered exploration of company data.
* Implement data-quality checks, anomaly detection, testing, and alerts to identify issues before they affect business decisions.
* Investigate discrepancies between reports and source systems, identify root causes, and drive issues through resolution.
* Maintain a clear KPI glossary and metrics dictionary, with structured change management and communication.
* Establish and manage a BI intake and prioritization process, communicating tradeoffs, dependencies, and timelines clearly.
* Partner closely with Product, Finance, Operations, and Leadership to understand their goals and translate them into scalable BI solutions.
* Reduce reliance on one-off data pulls by building reusable, certified assets that make future requests faster and more consistent.

Who We're Looking For - The Team Lead & Architect We’re looking for a hands-on Data Platform Team Lead to guide a high-performing team in designing, scaling, and operating the infrastructure that powers Chargeflow’s platform. This role combines architectural leadership with people management. You’ll define the technical direction for our data platform while developing engineers, strengthening execution, and building a culture of ownership and technical excellence. You’ll be responsible for the reliability, performance, security, and cost efficiency of data systems supporting millions of daily transactions and critical product, machine-learning, and analytics use cases. This is a role for someone who can move comfortably between long-term architecture, hands-on technical problem-solving, and day-to-day team leadership. About Chargeflow Chargeflow is a leading force in fintech innovation, tackling chargeback fraud and the impact it has on online businesses. Born from a deep passion for technology and eCommerce, we’ve developed an AI-driven solution that helps merchants manage credit card disputes, recover lost revenue, and protect their businesses through a unique success-based model. Backed by $49M from Viola Growth, OpenView, Sequoia Capital, and other top-tier global investors, Chargeflow is on a product-led growth journey. We’re a tight-knit team of passionate builders and entrepreneurs, united by our mission to revolutionize eCommerce and protect online businesses from chargeback fraud. The impact you’ll have
* Build and evolve the data infrastructure that safeguards our clients’ revenue and powers critical product, ML, and analytics use cases.
* Establish scalable engineering standards and operational practices (reliability, security, governance, and cost efficiency).
* Lead and grow a team of data/infrastructure engineers while cultivating technical excellence and psychological safety. What you’ll own (Your arena) Leadership & Mentorship Lead, mentor, and scale a team of talented data and infrastructure engineers.
* Create strong execution rituals: clear ownership, high-quality delivery, feedback loops, and growth plans. Data Infrastructure & FinOps Own the architecture and evolution of our modern data stack and platform services.
* Drive cloud cost management (FinOps): cost visibility, optimization initiatives, and capacity planning. High-Performance Engineering Oversee the design of distributed systems, real-time streaming, and batch pipelines capable of processing millions of daily transactions with minimal latency.
* Define technical direction for storage, compute, and data movement patterns (event-driven + lakehouse). Operational Excellence Champion Infrastructure-as-Code (IaC), CI/CD, and testing practices for infrastructure and data systems.
* Establish observability standards (monitoring/alerting, SLOs, incident response, postmortems).
* Partner on security compliance and data governance across the R&D organization. Strategic Collaboration Act as the bridge between data engineering, product, data science, and core R&D teams to execute cross-functional initiatives.
* Translate business goals into platform roadmaps, milestones, and measurable outcomes.

Were seeking a talented and experienced CTO to lead our monetization ad ops and product strategy. The role includes:
Playing a critical role in the technical direction of the company, ensuring alignment with the overall business strategy.
Managing a team and the technology roadmap.
Helping to build our next-generation, top-of-the-line systems.
Ensuring the solution can scale up significantly.
Responsible for the product development cycle from end-to-end: from ideation, competitive analysis, clients validations, through discovery with R&D, specs writing to launching, A/B testing and monitoring.
Collaborate effectively with sales, customer success and marketing teams, to obtain requirements and design innovative solutions that meet our strategies.
Regularly meet clients to learn about their pains and problems. Obtain market insights directly or through customer-facing teams.