לוח משרות דרושים Customer Success Manager בתל אביב יפו, לחיפוש זה נמצאו 74 משרות

‍Were looking for someone who will elevate our companys DNA - serving as a long-term trusted
advisor and partner to our clients and the market.
As our companys first Customer Success Manager you will shape and lead our customer success
strategy, ensuring our clients realize the full value of our AI solutions and platform. You will
partner closely with sales, product, data, and marketing teams to design and deliver impactful
implementations, POCs, upsells and to sustain long-term relationships. This is a high-impact
role requiring a blend of customer-centricity, strategic thinking, and operational/analytical
leadership. Super strong interpersonal skills is a MUST.
Key Responsibilities
● Build and lead the Customer Success team (CSMs, onboarding specialists, support)
● Serve as a trusted advisor to various client stakeholders
● Drive retention, expansion, and upsell opportunities through strong relationship
management
● Map organization dynamics. Create and maintain organization-wide meaningful
relationships
● Own the post-sale customer lifecycle, ensuring successful onboarding, adoption, and
renewal
● Lead tailored POCs and implementations that demonstrate measurable value
● Define success metrics and implement scalable success programs
● Contribute to customer segmentation, playbooks, and QBR frameworks
● Work closely with Sales, Product, and Data teams to align customer needs with product
roadmap and delivery
● Surface customer feedback and insights to influence product strategy
● Ensure a seamless customer journey across touchpoints.

Responsibilities
Onboard and train new retail customers
Guide clients in using our companys AI features and workflows
Monitor usage and identify opportunities to increase engagement
Support day-to-day questions from operations teams
Act as the bridge between customers and the product team.

If you are someone who genuinely enjoys untangling a customer's problem, reads between the lines to spot what they actually need, and takes real pride in turning a frustrating moment into a great experience, then your place is with us!
What will you Do?
Deliver hands-on support - Answer product questions, troubleshoot issues, and help customers get the most out of our company
Shape the customer experience - Work closely with the CX Team Lead and teammates to implement strategies that boost customer satisfaction
Drive product improvements - Gather customer feedback and partner with Product and Engineering to influence the platform roadmap
Build self-service resources - Create and maintain internal and customer-facing documentation that strengthens product knowledge and self-service options.

Were looking for a tenacious, tech-savy team member who is passionate about our customers and able to
manage multiple clients at various stages of their journey . Your first priority will be to help our
customers maximize the value of the solution rapidly and focus on building relationships with them.
Requirements:
Establish a trusted advisor relationship, handling overall responsibility for managing the customer relationship
from end-to-end once the sale is made
Proactively engage each account to ensure that every functionality and offering is used, maximizing the
value of each subscription
Look for opportunities for cross-selling and up-selling within accounts
Update customers about how the Product roadmap will continue to address their business challenges and
needs
Monitor customer product usage trends and demands and provide recommendations to the product team

Responsibilities:
Respond to customer support inquiries as quickly and accurately as possible via email and phone [1st level support]
Taking every customer interaction and turning it into an opportunity to learn from our customers
Working collaboratively with product, customer success, development and other departments
Advocating for customers needs and contributing to our growing knowledge base of articles and educational materials

As the Director of Customer Success, you will lead our efforts in supporting customers as they transition from sales prospects to active, successful users of our company products. You will oversee customer deployments, manage long-term relationships, and ensure clients derive optimal value from our solutions.
Working closely with both internal and external stakeholders, you will drive project execution and customer satisfaction. This is a high-impact, customer-facing role requiring exceptional communication skills, an analytical mindset, and a passion for navigating entrepreneurial healthcare environments.
Location: UK - Remote / IL - Hybrid
Travel: Up to 25%
In your role as Director of Customer Success at our company, you will:
Team Leadership: Lead and manage the Customer Success team, providing guidance, mentorship, and support to ensure high performance and professional growth.
Strategy & Execution: Own and drive the customer success strategy end-to-end, ensuring alignment with company objectives and customer needs.
Trusted Advisory: Build strong relationships with customers, serving as a trusted advisor and ensuring successful adoption and ongoing value realization from the companys solutions.
Process Optimization: Drive continuous improvement of customer success workflows, methodologies, and KPIs to optimize customer experience, retention, and operational efficiency.
Cross-Functional Collaboration: Partner closely with support, product development, sales, and implementation teams to address customer needs, manage escalations, and influence product direction.
Health & Retention Metrics: Monitor customer health metrics, proactively identify risks and opportunities, and lead action plans to improve customer engagement, retention, and growth.
Strategic Engagement: Lead business reviews (QBRs), success planning, and executive-level communications with enterprise healthcare clients.
Compliance: Ensure all customer success activities comply with relevant healthcare industry standards and data security requirements.

We're looking for someone who combines outstanding customer-facing skills with a strong technical mindset. Someone who learns fast, adapts quickly, and enjoys understanding how systems work. This is not a script-based support role - we're looking for a proactive problem solver who takes ownership, thinks independently, and is always looking for better ways to help customers succeed.

You will work directly with customers, help them get the most out of the platform, troubleshoot issues, provide training and guidance, and become a product expert who can confidently support organizations of all sizes. You'll also play an active role in improving internal processes, sharing knowledge with teammates, and helping shape the customer experience as we continue to grow.

Working Hours: Flexible shift-based role supporting a 24/7 customer operation, including evenings, nights, weekends, and holidays, in accordance with local labor regulations.

Key Responsibilities
Serve as a primary point of contact for customers via email, chat, phone, and Zoom.

Troubleshoot product issues, provide guidance and training, and help customers get the most out of the platform.

Quickly develop deep product knowledge and become a trusted advisor for customers.

Manage customer requests from investigation through resolution, escalating when needed.

Collaborate closely with Customer Success, Product, Operations, and Support teams.

Document knowledge, share best practices, and contribute to process improvements.

Identify opportunities to improve customer experience and internal workflows.

We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
What youll be doing:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.

Being in Customer Success means showing up for freelancers who build their livelihoods on our company. From onboarding specialists to strategic account managers, we're looking for those who combine genuine care with business instinct and find it highly satisfying to watch someone else win. So if you take client success personally, the company Customer Success team might be for you.
we are looking for a Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting our companys sellers to leverage the platform to gain business growth and success.
The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills.
What am I going to do?
Onboard high-value customers with a full demo
Build and maintain strong, long-lasting customer relationships
Increase retention and growth of our companys most valuable customers
Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
Identify business opportunities with customers and generate outstanding customer business experience to improve retention
Be a trusted partner for the customers on the use-case and product functionality to enhance their performance and growth
Conduct presentations to educate our customers with best practices to utilize business opportunities and product functionalities
Provide strategic advice to our customers to increase their loyalty to our company.
Utilize AI tools to gain further customer insights

This is a hands-on role that sits at the intersection of customer success, performance marketing, and technology. You should be comfortable talking about funnel performance with a growth lead, navigating marketing platforms and data, and getting into the technical details when needed.

What You'll Do
Own the end-to-end customer journey, from onboarding and implementation through adoption, optimization, and expansion

Work closely with performance marketing and growth teams to understand their campaigns, traffic strategy, audiences, and goals

Help brands build, launch, and optimize landing experiences that drive measurable improvements in CVR, CPA, ROAS, and revenue

Analyze performance data and proactively identify opportunities to improve customer results

Support customers with platform setup, integrations, tracking, and technical troubleshooting

Gather customer feedback and work closely with Product and R&D to improve the platform

Build playbooks and processes that allow Customer Success to scale as Jurni grows

We are looking for an experienced Customer Retention Manager to develop and implement strategies to increase customer loyalty and reduce churn. You will be responsible for analyzing customer data, identifying trends, and creating retention programs.

As a Customer Success Manager, you will be responsible for building and maintaining relationships with our key clients. You will ensure customer satisfaction, drive product adoption, and identify growth opportunities within existing accounts.

we're looking for a Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting sellers to leverage the platform to gain business growth and success. The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills.
What am I going to do?:

* Onboard high-value customers with a full demo
* Build and maintain strong, long-lasting customer relationships
* Increase retention and growth of Fiverrs most valuable customers
* Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
* Identify business opportunities with customers and generate outstanding customer business experience to improve retention
* Be a trusted partner for the customers on the use-case and product functionality to enhance their performance and growth
* Conduct presentations to educate our customers with best practices to utilize business opportunities and product functionalities
* Provide strategic advice to our customers to increase their loyalty to Fiverr.
* Utilize AI tools to gain further customer insights

Required Cloud - Customer Success Engineer
As a Cloud Customer Success Engineer, you will be regarded as a technical expert specialized in deploying, supporting, and optimizing our enterprise platform within cloud environments. You will be a vital part of the "Flight Crew" for our customers, working closely with a dedicated team of Support Engineers and Success Managers to manage all post-sales activity and ensure maximum adoption.
Your focus will extend beyond traditional support into active customer success-helping clients design, automate, and navigate hybrid and multi-cloud architectures. You will use your deep cloud-native expertise, hands-on troubleshooting skills, and client-facing mastery to help customers successfully run the AI OS across the world's leading public and private cloud platforms.
Key Responsibilities:
Deploy & Maintain: Deploy, configure, and maintain cloud services and infrastructure components in customer public and private cloud environments.
Build Trusted Relationships: Develop deep, technical, and trusted relationships with customers based on technical excellence, a customer-first mindset, and your command of the Cloud product portfolio.
Automation & IaC: Contribute to cloud automation and orchestration efforts using Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) and scripting (e.g., Python, Shell).
Cloud Operations & Observability: Understand and regularly interact with each cloud provider's native monitoring, logging, dashboards, and observability tools, alongside infrastructure monitoring tools (e.g., Grafana, Prometheus).
Deep Troubleshooting: Troubleshoot complex CSP instances and networks. Systematically parse logs to identify and resolve issues within the Cloud Provider that extend beyond the AI OS itself.
Root Cause Analysis: Perform thorough root cause analysis (RCA) and post-incident reviews for infrastructure-level incidents to ensure continuous improvement and platform stability.
OnPrem/Hybrid Integration: Work with customers to integrate our Cloud with their existing On-Premises systems, facilitating robust Hybrid Cloud architectures.
Cross-Functional Collaboration: Partner with our engineering, product management, pre-sales, and professional services to elevate product features, escalate unresolved bugs, and advocate for customer-specific priorities

We're looking for a Junior Client Success Manager to join our Client Success team in Tel Aviv.
What Youll Do:
Build and maintain a strong relationship with the advertisers on a day-to-day aspect as well as providing strategic planning for their growth
Manage campaigns, analyze, and optimize performance to meet ROI goals
Analyze data from multiple platforms for decision making
Build and maintain strong relationships with cross-functional teams, collaborating closely with Publisher Relations, Sales, Business Development, Technical Operations, Finance, and Product to drive shared goals.
Build tailored strategies for each client in order to maximize their monthly budgets
Identify and drive new business opportunities, expanding and deepening both new and existing advertising relationships - bringing a sales-oriented mindset to every client interaction