לוח משרות דרושים Professional Services במרכז, לחיפוש זה נמצאו 12 משרות

We are looking for an Escalation Engineer (part of the Engineering organization) to support escalation points from both the Customer Success organization as well as internally within the engineering teams. This position may also include interfacing with customers.

Responsibilities:
Troubleshoot, debug, analyze logs, profile code & provide temporary or permanent solutions.
Work closely with engineering teams to propose fixes or temporary workarounds for critical customer issues.
Build supporting automation to improve productivity (of both yourself and the team).
Understand customer use cases and work closely with Customer Success Engineers and Solution Architects to be an effective channel between Engineering teams and Customer Success.
Take complete ownership and follow-up on escalations.
Collaborate cross-functionally to solve difficult technical problems.

Required Delivery Supervisor, Tel Aviv
As a Delivery Supervisor, you will be at the heart of our customer delivery ecosystem, responsible for ensuring the seamless readiness and execution of all vehicle deliveries within your assigned country. You will lead operations with a relentless focus on performance, efficiency, and customer satisfaction - directly supporting our mission to build a world of amazing abundance.
This is a high-impact, data-driven, and fast-paced role that demands operational excellence, cross-functional collaboration, and continuous improvement. Youll manage end-to-end delivery logistics, lead teams, drive process innovation, and ensure every customer receives a flawless delivery experience - from pre-delivery to post-delivery.
מה תעשו
Team Building & Development:
Build, coach, and lead a high-performing delivery team. Foster a culture of accountability, continuous improvement, and operational excellence.
Provide mentorship across the full delivery lifecycle - from pre-delivery planning to post-delivery follow-up.
End-to-End Delivery Leadership:
Oversee all aspects of vehicle readiness and delivery execution, ensuring on-time arrivals, optimal turnaround times, and flawless handovers at our locations.
Vehicle Readiness & Compliance:
Lead the VRI (Vehicle Readiness Inspection) and PDI (Pre-Delivery Inspection) processes. Ensure vehicles are fully prepared, compliant, and registered in accordance with local regulations.
Manage import, customs clearance, legal documentation, and registration workflows.
Resolve complex operational issues related to compliance, logistics, or vehicle condition.
Performance & KPI Ownership:
Monitor and drive performance against critical metrics including dwell time, yield, cost per delivery, transactional accuracy, and customer satisfaction - consistently meeting or exceeding targets.
Operational Execution & Escalation Management:
Plan and manage daily delivery operations for both vehicle flow and customer flow.
Proactively identify and resolve customer escalations, product concerns, and delivery delays.
Dispatch direct and home deliveries with precision and timeliness.
Customer Experience Excellence:
Own the delivery day experience - ensuring it is convenient, seamless, and memorable. Continuously seek ways to improve the customer journey and elevate satisfaction.
Data-Driven Decision Making:
Use standardized dashboards, reports, and internal systems to track performance, forecast demand, identify bottlenecks, and implement data-backed improvements.
Cross-Functional Collaboration & Process Innovation:
Partner closely with Sales & Delivery, Vehicle Operations, Logistics, Financial Services, Service, and other teams.
Identify inefficiencies and drive process and system enhancements to improve handover efficiency and scalability.

We are looking for an Account Manager to join our Professional Services division and take an active part in business development, client relationship management, and the ongoing support of employees working at client sites.
The role combines sales, business development, client management, and close collaboration with our internal recruitment and HR teams.
Responsibilities
Identify and acquire new clients and develop new business opportunities.
Conduct proactive outreach to potential clients, including cold outreach.
Manage, maintain, and develop relationships with existing clients.
Identify client needs and expand business activity within existing accounts.
Receive new hiring needs and open positions from clients and work closely with the recruitment team.
Follow up on recruitment processes and drive them forward with clients.
Collect client feedback and coordinate between all relevant functions throughout the process.
Coordinate and conduct meetings with clients hiring managers.
Provide ongoing support to our employees working at client organizations as part of the outsourcing activity.

Work directly with Tier-1 customers, deploy our platform in their Kubernetes and OpenShift environments, and solve whatever stands in the way, from infrastructure and networking to identity integrations.

Key Responsibilities
Deploy the platform in customer Kubernetes and OpenShift environments, both on-prem (including air-gapped and GPU environments) and in the cloud.
Troubleshoot and resolve deployment and runtime issues, working across the application, container, and infrastructure layers.
Diagnose networking problems end to end: DNS, ingress and routes, load balancers, firewalls, proxies, TLS certificates, and network policies.
Integrate the platform with customer identity providers (Active Directory, Azure AD/Entra ID, Okta, Keycloak) over SAML, OIDC, and LDAP.
Own the full implementation lifecycle: installation, integration, customization, and post-deployment support.
Work directly with IT, security, and infrastructure teams at banks, defense organizations, and other regulated enterprises.
Feed field insights back to R&D and Product to improve our deployment process and documentation.

Technical Onboarding & Implementation Manager Who We're Looking For - The Dream Maker We’re looking for a senior, hands-on Technical Onboarding & Implementation Manager to own and scale the onboarding experience across both SMB and Enterprise customers. You’ll personally lead complex implementations from contract signature through successful activation and first value, while building the workflows, playbooks, and processes that support a scalable onboarding function. This requires the experience and judgment to define how onboarding should work, alongside the technical depth and drive to execute it yourself. You’ve done this before: independently owned customer implementations, built processes from the ground up, aligned stakeholders, and resolved technical and operational blockers. You’re comfortable taking an open-ended challenge and turning it into a clear plan, a working process, and a successful customer outcome. This is a senior individual contributor role with full ownership of onboarding delivery and process development from day one. You’re motivated by hands-on work and comfortable operating independently, with the opportunity to build and lead the onboarding team as the function grows. About Chargeflow Chargeflow is a leading force in fintech innovation, tackling chargeback fraud and the impact it has on online businesses. Born from a deep passion for technology and eCommerce, we’ve developed an AI-driven solution that helps merchants manage credit card disputes, recover lost revenue, and protect their businesses through a unique success-based model. Backed by $49M from Viola Growth, OpenView, Sequoia Capital, and other top-tier global investors, Chargeflow is on a product-led growth journey. We’re a tight-knit team of passionate builders and entrepreneurs, united by our mission to revolutionize eCommerce and protect online businesses from chargeback fraud. The Impact You’ll Have Help customers reach activation and first value faster through clear, well-managed implementations. Improve onboarding completion rates and remove recurring technical and operational blockers. Build a repeatable, measurable onboarding operation that can support growing customer volume and a future team. What You’ll Own End-to-End Implementation Independently own Enterprise onboarding from contract signature and requirements discovery through implementation, activation, and handoff to Customer Success. Serve as the primary customer point of contact, leading conversations with operational, technical, and executive stakeholders. Define implementation scope, success criteria, plans, timelines, and responsibilities. Manage risks and dependencies, and drive every project through completion. Manage multiple implementations simultaneously, including complex SMB customers who need additional technical guidance. Hands-On Technical Delivery Personally investigate and troubleshoot API integrations, webhooks, data flows, and configuration issues. Own integration blockers through resolution, involving Engineering when needed with clear findings, context, and requirements. Work directly with customers and internal teams to validate integrations and ensure readiness for activation. Building Workflows & Processes Design, implement, and continuously improve onboarding workflows, playbooks, documentation, and customer communications, building from scratch where needed. Establish clear onboarding stages, completion criteria, ownership, escalation paths, and cross-functional handoffs. Put processes into practice yourself, use them in live implementations, and refine them based on customer outcomes and delivery experience. Define and own onboarding KPIs, including completion rates, time to activation, and time to value. Monitor active accounts, identify stalled implementations, and proactively drive customers toward completion. Introduce automat