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Customer Service
An Israeli CRM and Business Tech company undergoing a rapid transition to an AI-first approach across its products, services, and internal processes.
We are looking for a hands-on professional who will take ownership of customer-facing AI solutions, become a central point of contact for key customers, and work closely with our product and AI development efforts.
This is a cross-functional role with real impact on how the company operates and grows over the coming years.
Responsibilities:
Own and manage ongoing relationships with customers, gradually taking on a central Customer Success role
Analyze complex business needs and translate them into CRM and AI-based solutions
Define and design AI agents, automated processes, and advanced workflows
Lead and support solution implementation with customers, including hands-on involvement when needed
Work closely with development and implementation teams
Identify problems, propose solutions, and take full ownership from definition through execution
Continuously improve internal workflows and delivery processes using AI
What we offer:
A key role with real influence on the companys direction
Direct collaboration with the CEO and a high-quality core team
An opportunity to help shape the next generation of CRM and AI-driven solutions
A flexible, non-hierarchical work environment that values initiative and impact.

We are seeking an Information Systems Project Manager to join its data & AI Division. The role combines end-to-end project management with hands-on system ownership, including configuration, testing, troubleshooting, and ongoing support. The position requires strong business understanding, technical orientation, and the ability to translate business needs into working technological solutions. Responsibilities
* Lead end-to-end information systems projects, from requirements to go-live and post-implementation support
* Build and manage project plans, timelines, budgets, and deliverables
* Own and support business systems (configuration, testing, issue resolution, ongoing maintenance)
* Manage integrations and data flows between systems (APIs, ETL, SFTP, web services)
* Work with internal stakeholders and external vendors, including SLA and delivery management
* Lead QA /UAT processes and ensure system readiness for production
* Use AI tools to improve efficiency, analysis, documentation, and automation
* Prepare status reports and support steering committees and risk management
* Support user training, adoption, and organizational change

Our SAP Department is seeking for an SAP ERP Project Manager. We are looking for a skilled SAP ERP Project Manager to lead large-scale SAP implementation and transformation projects, overseeing all project phases from business requirements gathering through deployment and ongoing support. This role requires extensive experience in SAP implementations, SAP S/4HANA environments, ERP project management, stakeholder management, and leading complex enterprise-wide projects. A full-time, hybrid position, based in Central Israel.
Key Responsibilities:
* Analyze existing business processes, systems, and requirements, and define future-state SAP solutions.
* Lead end-to-end SAP projects, including planning, design, implementation, testing, deployment, and support.
* Define project scope, implementation approach, timelines, resources, budgets, and deliverables.
* Coordinate and lead business users, IT teams, vendors, consultants, and stakeholders throughout the project lifecycle.
* Identify risks, issues, and optimization opportunities, and recommend effective solutions.
* Monitor project progress, prepare status reports, and ensure delivery against scope, schedule, budget, and quality objectives.
* Prepare technical specifications, project documentation, and procurement-related materials.
* Present project status and recommendations to management and steering committees.