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we are seeking an experienced and creative Systems Analyst to join the Digital Infrastructure Systems Analysis team within a leading bank. This role involves working in an advanced technological environment, leading complex end-to-end specification processes, and translating business requirements into precise functional and technical architecture. This is a unique opportunity to influence the organizations most critical systems, leveraging cloud technologies, Microservices architecture, and advanced AI-driven solutions.AI-driven solutions.

About the Role We are looking for an Information Systems Analyst to join our team and support the design, implementation, and optimization of business processes across CRM, ERP, integration, and AI systems such as Salesforce, Workato, ERP (Priority), DealHub, and additional operational and AI platforms. This role is ideal for someone highly analytical and process-oriented, who is eager to bridge business needs with technical solutions and drive operational excellence across the organization. Responsibilities
* Troubleshoot system-related issues and provide ongoing support to business users.
* Analyze business requirements and translate them into scalable system solutions.
* Configure, customize, and optimize CRM, ERP, integration, and AI systems (including Salesforce, Workato, Priority, DealHub, and other platforms).
* Implement automation processes and support system integrations between business applications.
* Collaborate with cross-functional teams (Sales, Finance, Operations, Customer Success, etc.) to improve workflows and drive operational efficiency.
* Identify opportunities for process improvements and lead small-to-mid-scale enhancement initiatives.
* Define and track KPIs (e.g., time saved, ROI, throughput) and support reporting to stakeholders.
* Document system configurations, processes, and workflows to ensure scalability, maintainability, and knowledge sharing.

We are looking for a Salesforce Business Analyst to join the CRM (Salesforce) team, which is responsible for supporting global users and is in charge of global business processes.

The Salesforce Business Analyst will support global stakeholders and users and create project plans, track progress and create training materials.

You should apply if you are a team player who can drive complex projects to completion - we offer a great working environment in a successful company and development opportunities going forward.

The Salesforce Business Analyst will report to CRM Manager.

Your key responsibilities will include:

Establish working processes to ensure timely and high-quality delivery.
Design and implement solutions on the Salesforce platform.
Manage and lead projects in Salesforce ecosystem.
Design and implement new business requirements to improve business processes

We are looking for an experienced Technical Product Manager with a proven track record in data architecture to contribute to our growing team.

What you will be doing:
- Analyze customer needs and translate them into requirements
- Plan and analyze data pipelines, algorithms, and automated systems to support existing and new business processes
- Write characterization documents, starting with source to target and ending with the visual characterization of how query the data
- Provide troubleshooting and respond to day-to-day requests
- Work with internal teams, including developers, engineers, architects, QA, and stakeholders
- Work with Jira, accompanying the development and testing process