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Were seeking a Global Revenue Operations Project manager to join our Revenue Operations Projects team.
The ideal candidate is a highly organized, action-oriented professional with a strategic mindset, capable of managing cross-functional initiatives across Sales, Customer Success (Post-Sales), and Overlay teams.
This role focuses on improving alignment, processes, and end-to-end sales execution across the organization.
Key Qualities Were Looking For
Project Management Expertise - Ability to define scope, set priorities, and manage timelines across multiple stakeholders.
Business Process Understanding - Strong understanding of Sales and Post-Sales processes, customer lifecycle, and operational workflows.
Cross-Functional Leadership - Ability to drive alignment across Sales, Customer Success, and Overlay teams.
Problem-Solving Mindset - Analytical thinker who can identify gaps, propose solutions, and drive process improvements.
Self-Motivated & Adaptable - Comfortable working independently in a fast-paced, dynamic environment.
If you enjoy working across teams, driving alignment, and improving end-to-end business processes-wed love to hear from you.
Key Responsibilities
This role requires a proactive individual who can manage multiple cross-functional initiatives and ensure alignment across the customer lifecycle:
Lead cross-functional projects connecting Sales, Customer Success (Post-Sales), and Overlay teams.
Drive end-to-end process alignment across the customer journey, from opportunity to renewal and expansion.
Identify gaps and inefficiencies in business flows and propose scalable solutions.
Act as a central liaison between Sales, Customer Success, Operations, IT, and other internal teams.
Facilitate coordination across teams to ensure clear ownership, accountability, and execution.
Support the definition and implementation of standardized processes, governance models, and best practices.
Work with stakeholders to define requirements, priorities, and success criteria for key initiatives.
Collect and incorporate feedback from business teams to continuously improve processes and collaboration.
Track project progress, risks, and dependencies, and provide clear status updates to leadership.

We are looking for an experienced Knowledge and Training Specialist with a background in Customer Success Management to join our Customer Care team. If you're passionate about empowering teams, enhancing customer experiences, and driving operational excellence, wed love to hear from you! In this role, you will lead onboarding and continuous training for Customer Success Managers (CSMs) and Customer Care agents while also developing scalable knowledge solutions that align with our business goals. You will collaborate closely with leadership to identify knowledge gaps and create training programs that improve service quality, retention, and engagement.
What am I going to do?:

* Design and lead comprehensive onboarding and ongoing development programs for Customer Care.
* Working with different stakeholders (as part of the product enablement part of the role)
* Develop, maintain, and optimize training materials, knowledge base articles, and best practice guides in English.
* Verify the accuracy of knowledge content through data analysis, research, and testing to ensure relevance and effectiveness.
* Manage and enhance learning journeys within the LMS system.
* Monitor training effectiveness and provide recommendations based on performance data and feedback.
* Stay up to date on customer care methodologies, industry trends, and emerging best practices.
Equal opportunities:
At Fiverr, we're not about checklists. If you don't meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you. At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

we are looking for a Junior Customer Success Manager.
This role reflects an evolution of our Customer Success function: rather than a CSM managing day-to-day account needs, this is a strategic ownership role for our hyper-growth book.
What youll do:
Manage a portfolio of 85+ startup and scaled accounts as their main day-to-day contact, keeping account health and activity current.
Drive activation and adoption after go-live, making sure customers fully use the cards, expense, and spend management features they signed up for
Monitor usage data and health signals to spot churn risk early, and escalate with a clear recommended next step
Run regular check-ins with customer admins and finance teams, and prepare business reviews for larger accounts
Own the expansion opportunities process for your portfolio: identify, qualify, and drive upsell and cross-sell opportunities.
Own the renewal process for your portfolio end to end: track upcoming renewals, flag risk early, lead the renewal conversation, and close renewals on time
Resolve customer requests and escalations in partnership with Support, Operations, and Implementation
Share customer feedback with Product and Marketing to help shape the roadmap and customer communications
Use AI tools daily to work faster: account research, call summaries, follow-ups, and reporting

Were looking for a Director of Professional Services & Customer Experience to build and lead the team that gets our customers live, keeps them running and grows their use of over time.
Youll lead a global team across Israel, Europe, and the US, including both managers and individual contributors. While this is first and foremost a leadership role, youll stay close to our key customers, get involved in our most strategic projects, and act as a trusted advisor to customers on both the technical and the financial side of their setup.
Youll own implementation, integration, and technical customer experience from start to finish, for new customers, for expansions, and for day-to-day technical support of customers. Youll work closely with Sales, Customer Success, Product, R&D, and Operations, and your teams insights will help shape where goes next.
This is a global role with regular overlap with US working hours.
What Youll Do:
Build and lead a unified Professional Services function that brings implementation and integration together, working in squads alongside our Customer Success Managers.
Establish a customer-facing technical Customer Experience team that serves as the first line for technical issues, bugs and questions from customers.
Partner with Customer Success Managers so they can focus on account growth, and work together to improve adoption, renewals and expansion.
Build SOWs and project plans (Gantt charts) for customer projects and turn them into a scalable standard.
Stay involved in our most strategic customer projects, especially with Enterprise and Mid-Market customers.
Own escalations and risk management for key accounts, with a clear, repeatable framework for handling difficult situations before they become churn risks.
Support the Sales team in complex deals that require your involvement.
Define KPIs and OKRs for the team, and build the processes and SLAs behind them, covering time to go-live, ticket response and resolution times, and CSAT.
Partner with the COO on scoping and pricing implementation and integration packages.
Work with the Support team to strengthen first-line technical responses through tools, knowledge and clear escalation paths.
Lead your team in building a knowledge base and technical resources, working alongside them to create the playbooks, use cases and best practices they use with customers.
Be the voice of the customer, turning patterns from the field into clear, prioritized input for Product and R&D.
Bring AI into how the team works, using AI tools to speed up implementations, ticket resolution and team management.
Coach, mentor and train the team on the new working methodology: squads, SOWs, project plans and KPIs.
Collaborate closely with Product, R&D, Operations, Sales and Customer Success to turn customer needs into product and process improvements.

we are looking for a Onboarding Manager- Mid Market & Enterprise team.
As Mid-Market Onboarding Manager, you will own the onboarding journey for our mid-market customers, ensuring they successfully implement , adopt the platform, and achieve meaningful business outcomes.
You will serve as the main point of contact throughout the customer onboarding lifecycle, managing complex implementations, driving project timelines, aligning stakeholders, and guiding customers through change.
This role goes beyond product training. You will act as a trusted advisor to customers, helping organizations improve the way they operate through successful adoption .
You will work with a diverse range of stakeholders, from operations managers and HR leaders to business owners and executives. Success in this role requires strong project management skills, customer empathy, ownership, and the ability to adapt your communication style to different customer personas and cultures.
Key Responsibilities:
Own end-to-end onboarding projects for mid-market customers, ensuring successful implementation and time-to-value
Lead discovery and system characterization sessions to understand customer workflows, business goals, and requirements
Manage project timelines, milestones, dependencies, risks, and customer commitments
Deliver tailored training and enablement sessions for admins, managers, and frontline employees
Support technical setup, integrations, and configuration needs in partnership with internal teams
Build strong relationships with customer stakeholders across different levels of the organization
Drive customer adoption by helping teams successfully implement new processes and workflows
Identify risks early, remove blockers, and proactively drive solutions to keep customers moving forward
Act as the customer advocate within , collaborating cross-functionally to improve the customer experience
Continuously improve onboarding processes to increase scalability, efficiency, and customer success

As an Account Manager on the Enterprise team, you will manage a portfolio of strategic enterprise customers and help them maximise the value they get from Airwallex. Youll take a consultative approach, building trusted relationships across commercial, finance, operations, product and technology stakeholders, while identifying opportunities to increase adoption, retain customers and expand their use of products and markets. You will combine strategic account planning with hands-on ownership of upsells, escalations, onboarding and complex customer initiatives across the implementation, API activation and growth phases. This is a quota-carrying commercial role based in Tel Aviv.

Responsibilities

Grow gross profit from existing customer accounts, manage operational success and pursue upsell and cross-sell opportunities across product suite

Build and execute strategic account plans, including customer objectives, stakeholder maps, risks, renewal plans and 12- to 18-month growth opportunities

Lead renewals, commercial negotiations and expansion opportunities, using data and customer insight to improve retention and drive net revenue retention

Build trusted relationships with senior customer stakeholders and run effective business reviews that demonstrate value, address risks and align on future priorities

Project manage complex customer initiatives across several technical and non-technical domains, coordinating Sales, Product, Solutions Engineering, Operations, KYC and Onboarding, Legal and Customer Success

Be proactive in identifying and solving client challenges before they become risks

Maintain accurate CRM records, opportunity tracking and forecasts, and report weekly and monthly performance against KPIs, metrics and targets

Ensure the best possible customer experience throughout onboarding and beyond

We are looking for a Technical Account Manager to be the trusted technical advisor for our customers. You will own the post sale journey from onboarding and deployment through long term adoption and growth. You will turn AI driven security capabilities into measurable value in every customer environment.
What You'll Do:
Own the post sale technical relationship end to end. You will take a clean handoff from Solutions Engineering at deal close and serve as the customer's primary technical point of contact from then on.
Lead technical onboarding and implementation from kickoff through full deployment, including integrations with security tools, cloud infrastructure, and CI/CD pipelines.
Translate customer requirements into implementation plans, timelines, and clear success criteria.
Act as a trusted technical advisor by guiding customers on best practices for configuration, policy setup, and getting the most out of the platform in their security environment.
Drive ongoing adoption and account health. You will identify opportunities to expand usage across new applications, teams, and use cases.
Run regular technical business reviews that show value, surface risks, and align on the roadmap for each account.
Troubleshoot and escalate technical issues with R&D and Security Research, while keeping ownership of the customer relationship.
Build and maintain documentation, runbooks, and reusable assets as the customer base scales.
Partner closely with Sales, Solutions Engineering, Product, and R&D to support renewals and expansion, share customer feedback, and flag technical or adoption risks early.
Track and report on time-to-value, adoption, and account health metrics across your portfolio.

We are seeking an execution-driven, data-savvy Head of Scaled Customer Success & Retention to lead the post-onboarding revenue and retention engine within our Customer Experience department.

In this role, you will lead a multidisciplinary team composed of Business Account CSMs, a Failed Payments Recovery Specialist, and a Product Reviews Specialist. You will combine people leadership with tech-touch methodologies, building automated workflows, AI-assisted outreach, and proactive playbooks that maximize customer lifetime value, protect subscription revenue, and scale our operations without linear headcount growth.

This is a builder role designed for a hands-on leader who bridges customer success, marketing mechanics, and lifecycle automation to drive measurable business outcomes.

Key Responsibilities
Team Leadership & People Management: Lead, mentor, and establish operational cadences for a team of 5 direct reports
Business-User Growth & Retention: Lead the proactive CS motion for large accounts. Define account qualification standards, accelerate time-to-value, and build repeatable playbooks that drive product adoption, upsell opportunities, and long-term retention.
Automated Failed-Payment Recovery (Dunning): Own the end-to-end failed payment recovery motion. Transform our existing outreach into a scalable, multi-channel automated system that recaptures involuntary churn at high volume.
Reputation & Social Proof Programs: Oversee the strategy for generating high-quality reviews across key platforms to drive organic acquisition and brand trust.
AI-Driven Journey Optimization: Serve as the primary revenue owner in CX for AI automation initiatives. Ensure maximum revenue conversion rather than just deflecting volume.
Trial-to-Paid Conversion: Partner with Product and Growth teams to eliminate friction points during the customer lifecycle to increase conversion from trial to paid subscriptions.

What will you do?
Own a portfolio of 25-35 enterprise (large) accounts ( both Israel & global clients) and deliver a high-touch, strategic customer success approach.
Build and execute tailored customer success plans aligned with business objectives, adoption milestones, and measurable outcomes.
Lead key customer engagements including Executive Business Reviews, roadmap alignment, technical enablement, and account planning sessions.
Champion platform adoption through multithreaded stakeholder engagement and position our company as a strategic partner in business transformation.
Become a trusted advisor by deeply understanding customer goals and driving long-term value through proactive success planning.
Collaborate cross-functionally with Product, Sales, Marketing, Services, and Development teams to represent the voice of the customer.
Support growth by identifying upsell and cross-sell opportunities, partnering with Account Managers on deal strategy and Renewal Managers on retention planning.
Monitor customer health using data-driven insights to mitigate churn risks and sustain high levels of customer satisfaction and net retention.
Promote customer advocacy by aligning platform value to strategic outcomes and fostering long-term.