דרושים » הנדסה » collaboration engineer 2485

At our company, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.
Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.
This is where innovation meets real-world impact. Youll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.
Were proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.
What really sets our company apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.
If youre excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.
Key Responsibilities
We are looking for a Technical Support Engineer to join our Support team and provide high-quality technical assistance to customers and partners.
In this role, you will work with advanced networking and cybersecurity technologies, troubleshoot challenging technical issues, and play an active role in ensuring a reliable and secure customer experience.
You will take part in resolving real-world technical problems across diverse environments, working closely with customers while collaborating with internal teams to deliver effective and professional support.
Major Responsibilites
Provide first-line technical support to customers and partners via chat, phone, and email
Assist customers with basic configuration, troubleshooting, and usage of security and networking solutions
Handle support service requests end-to-end, including proper logging, tracking, escalation, and follow-up
Perform initial fault isolation and analysis for networking and security-related issues
Review logs, traffic captures, and system data to help identify root causes of technical problems
Collaborate closely with senior support engineers and internal teams to resolve customer issues effectively
Follow established troubleshooting methodologies, documentation standards, and best practices
Continuously learn and develop technical skills through training, mentoring, and hands-on experience.

Required IT Enterprise Systems Support Engineer
The Role
The Engineer, IT Enterprise Systems Support, is responsible for assisting and supporting approximately 200 end users in a corporate environment, and as part of the Enterprise Systems Support team. The ideal candidate has a solid IT support foundation and experience across Windows 11, macOS, Microsoft 365, iOS, and Android platforms, coupled with exceptional customer service and communication skills.
Who You Are
A technically driven problem-solver with the ability to diagnose and resolve issues across a wide range of complexity levels.
An experienced Support Engineer who delivers exceptional customer service and communicates technical concepts in a clear, user-friendly manner.
Passionate about technology, continuously learning new tools, systems, and best practices to expand technical expertise.
Skilled at implementing effective solutions quickly while providing guidance and knowledge-sharing to users and stakeholders.
Thrives in fast-paced, customer-focused environments where technical troubleshooting, collaboration, and user support are key to success.
What Youll Actually Be Doing:
Serve as the first point of contact for employees seeking technical assistance via phone, email, chat, remote support, and in-person interactions, delivering exceptional customer service and meeting established SLA targets.
Troubleshoot and resolve hardware, software, mobile device, connectivity, and end-user computing issues across Windows, macOS, Microsoft 365, and other business-critical applications.
Provide hands-on and remote support for laptops, desktops, peripherals, and related technologies, including installations, upgrades, replacements, repairs, configurations, and deployments.
Manage support requests through the ticketing system, ensuring timely resolution, accurate documentation, and proactive communication with users.
Support and troubleshoot networking, cloud, and endpoint technologies, including Cisco, Fortinet, Amazon WorkSpaces, Microsoft Intune, Jamf, SCCM, and Windows Autopilot.
Deliver operational support for conference room technology, audiovisual systems, telephony solutions, and office security systems to ensure a seamless workplace experience.
Lead endpoint lifecycle activities, including device provisioning, operating system deployments, upgrades, asset tracking, inventory management, warranty coordination, and compliance initiatives.
Create, maintain, and improve knowledge base articles, troubleshooting guides, FAQs, and technical documentation to enhance self-service and team efficiency.

We are seeking an experienced Support Engineer to be at the forefront of providing innovative and empathetic technical support to our customers. You will play a crucial role in ensuring customer satisfaction and driving the continuous improvement of our products and services. If you are a technical Support Engineer professional with a passion for working in a fast moving company, building a new support practice, and a challenging problem space in the cybersecurity industry, we invite you to join our team. Together, we can shape the future of network security.

The workweek is Monday through Friday, aligned with global support needs.




Responsibilities:
Problem Solving: Diagnose and resolve technical issues, providing timely and accurate customer support.
Collaboration: Work closely with cross-functional teams to enhance product functionality and resolve customer challenges.
Growth-Oriented Mindset: Continuously seek to improve your technical skills and knowledge, embracing our culture of learning and personal development.
Quality Focus: Uphold high standards of service, striving for excellence in every customer interaction.
Transparency and Communication: Maintain clear, empathetic, and effective communication with customers and team members.
Perseverance: Tackle complex problems with a can-do attitude, demonstrating resilience in the face of challenges.

we are looking for a Product Support Engineer, Team Lead.
As a Product Support Team Lead , you will play a critical leadership role within our Product Support organization, reporting directly to the Director of Support Engineering. In this role, you will lead, mentor, and develop a team of Product Support Engineers while serving as a senior escalation point for complex customer issues.
You will combine strong technical expertise with people leadership to ensure exceptional support experiences for our customers. You will drive operational excellence, oversee escalated cases, contribute to process improvements, and partner closely with cross-functional teams to support ' identity security solutions.
The ideal candidate brings a deep technical background, knowledge of Active Directory and identity technologies, proven leadership experience, and a passion for helping both customers and team members succeed.

we are looking for a Technical Support Engineer.
As a Technical Support Engineer you will
Respond promptly and professionally to customer inquiries via phone, email, or chat, providing technical support and troubleshooting assistance.
Work to meet and exceed internal and external SLAs
Identify and diagnose software issues, and guide customers through step-by-step resolutions.
Escalate complex technical issues to higher-level support teams when necessary, ensuring proper documentation and follow-up.
Assist customers with product installations, configurations, and updates.
Collaborate with cross-functional teams, including developers and engineers, to address customer concerns and provide effective solutions.
Document and maintain records of customer interactions, inquiries, comments, and actions taken, utilizing the ticketing system.
Provide proactive customer education and self-help resources to reduce repetitive inquiries and improve customer satisfaction.
Collaborate with the Quality Assurance team to identify and report software bugs and usability issues.
Help develop and implement support methodologies, build workflows and define support operations
Gather customer feedback and share it with QA, R&D, Engineering, and Production teams.
Strive for best-in-class support experience and drive exceptional CSAT results
Stay up-to-date with product knowledge, industry trends, and technology advancements to provide accurate and efficient support.

Who We Are we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of Embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 180 employees in Jerusalem - were reshaping how financial technology is developed and delivered.
The Role:
The Engineer, IT Enterprise Systems Support, is responsible for assisting and supporting approximately 200 end users in a corporate environment, and as part of the Enterprise Systems Support team. The ideal candidate has a solid IT support foundation and experience across Windows 11, macOS, Microsoft 365, IOS, and Android platforms, coupled with exceptional customer service and communication skills.
Who You Are:
A technically driven problem-solver with the ability to diagnose and resolve issues across a wide range of complexity levels. An experienced Support Engineer who delivers exceptional customer service and communicates technical concepts in a clear, user-friendly manner. Passionate about technology, continuously learning new tools, systems, and best practices to expand technical expertise. Skilled at implementing effective solutions quickly while providing guidance and knowledge-sharing to users and stakeholders. Thrives in fast-paced, customer-focused environments where technical troubleshooting, collaboration, and user support are key to success.
What Youll Actually Be Doing:

Serve as the first point of contact for employees seeking technical assistance via phone, email, chat, remote support, and in-person interactions, delivering exceptional customer service and meeting established SLA targets. Troubleshoot and resolve hardware, software, mobile device, connectivity, and end-user computing issues across Windows, macOS, Microsoft 365, and other business-critical applications. Provide hands-on and remote support for laptops, desktops, peripherals, and related technologies, including installations, upgrades, replacements, repairs, configurations, and deployments. Manage support requests through the ticketing system, ensuring timely resolution, accurate documentation, and proactive communication with users. Support and troubleshoot networking, cloud, and endpoint technologies, including Cisco, Fortinet, Amazon WorkSpaces, Microsoft Intune, Jamf, SCCM, and Windows Autopilot. Deliver operational support for conference room technology, audiovisual systems, telephony solutions, and office security systems to ensure a seamless workplace experience. Lead endpoint lifecycle activities, including device provisioning, operating system deployments, upgrades, asset tracking, inventory management, warranty coordination, and compliance initiatives. Create, maintain, and improve knowledge base articles, troubleshooting guides, FAQs, and technical documentation to enhance self-service and team efficiency. Partner with cross-functional teams to research, evaluate, TEST, and recommend new technologies and solutions that improve employee productivity and strengthen the IT environment. Support employee onboarding and day-to-day operations by provisioning equipment, delivering technical onboarding, identifying root causes of recurring issues, implementing preventive solutions, and providing executive/VIP user support when needed. Success in This Role Looks Like
* Consistently delivering excellent customer service and maintaining positive relationships with employees at all levels of the organization, including executive and VIP users.
* Resolving end-user issues efficiently while meeting or exceeding established service level expectations.
* Taking ownership of incidents, requests, and projects from start to finish while ensuring work is properly documented in tickets and knowledge articles.
* Demonstrati

We are looking for an Escalation Engineer (part of the Engineering organization) to support escalation points from both the Customer Success organization as well as internally within the engineering teams. This position may also include interfacing with customers.

Responsibilities:
Troubleshoot, debug, analyze logs, profile code & provide temporary or permanent solutions.
Work closely with engineering teams to propose fixes or temporary workarounds for critical customer issues.
Build supporting automation to improve productivity (of both yourself and the team).
Understand customer use cases and work closely with Customer Success Engineers and Solution Architects to be an effective channel between Engineering teams and Customer Success.
Take complete ownership and follow-up on escalations.
Collaborate cross-functionally to solve difficult technical problems.

we are looking for a Field Service Engineer - Analytical Instruments.
As a Field Service Engineer, you will provide expert installation, maintenance, troubleshooting, and repair services for advanced analytical equipment.
Working with cutting-edge technology, you will deliver high-quality technical support while building strong relationships with customers across research institutions, universities, and industrial facilities.
You will diagnose and resolve complex technical issues, perform preventive maintenance, and provide user training to ensure optimal system performance and customer satisfaction.
This role offers excellent opportunities for professional growth and development within an organization dedicated to enabling our customers to make the world healthier, cleaner, and safer.
Key Responsibilities:
Install, maintain, troubleshoot, repair, and support analytical instruments, equipment, and associated systems.
Interact directly with customers and customer care representatives to coordinate and manage service activities and logistics.
Manage and complete assigned field service tasks independently and efficiently.
Diagnose technical issues using structured analytical troubleshooting and provide appropriate solutions and recommendations.
Perform preventive maintenance, corrective maintenance, system upgrades, and other technical service activities as required.
Ensure equipment is operating according to applicable specifications and customer requirements.
Ensure compliance with Scientific safety, quality, and regulatory standards.
Generate accurate, complete, and timely service documentation and reports.
Collaborate with customers to understand their technical and operational needs and provide appropriate service solutions.
Work closely with local and global technical support, application, commercial, and service teams as required.
Participate in work schedule and service planning with colleagues and management.
Identify potential customer needs and provide relevant sales leads and feedback to commercial and support teams.
Maintain and continuously develop technical knowledge of supported products, technologies, software, and related IT environments.
Participate in technical and product training as required to support current and future analytical instrument platforms.

We are looking for Customer Support Engineer in our site in Netanya with a strong data background, who can provide ongoing support to our client while monitoring our production pipeline ensuring we deliver within the agreed SLA . You will be an essential part of the frontline support team responsible for providing prompt and efficient support and service to end-users experiencing technical issues with software. The primary responsibility is to ensure the timely resolution of data-related problems and to facilitate effective communication between end-users and higher-level support teams. The ideal candidate has relevant experience in data engineering. This role involves coordinating with various teams, managing schedules, and ensuring that production processes run smoothly and efficiently.
Work schedule:
The employee will be required to work 5 days a week, spread across the entire week, including Saturday and Sunday, with off-days during weekdays if shifts fall on weekends. The job is shift-based, with shifts occurring both during the day/evening/night and on weekends.
What You'll Do:
You will be responsible for maintaining and monitoring data pipelines that power our data science workflows while developing and maintaining production schedules.
Identify potential production issues and work proactively to resolve them.
Communicate any production delays or issues to relevant stakeholders and customers.
Maintain accurate records of production activities, including schedules, bugs and project status.
Coordinate with various departments (e.g., Data, DE, PO) to ensure timely completion of tasks.
Serve as the frontline support and provide prompt and efficient support to end-users experiencing technical issues with the platform.
Troubleshoot problems and offer effective solutions to maintain optimal user experiences.
Collaborate with other teams, including R&D and product management, to resolve customer issues.

In this role, you will serve as the technical bridge between ASIOs products, customers, partners, and the field. You will lead product demonstrations, technical briefings, customer training, pilots, and field evaluations, while supporting the technical aspects of the sales process.

This is a hands-on, customer-facing role for someone who can understand complex systems, operate them in real-world conditions, communicate with different audiences, and bring valuable field insights back to Product and Engineering.

Key Responsibilities

Present and demonstrate products to customers, partners, and at conferences through live demonstrations, technical briefings, and proof-of-concept sessions.
Deliver customer training and prepare instructional materials for operational and training environments.
Lead system bring-up and configuration at customer sites, including subsystem connectivity and Tier 1 technical support.
Run pilots and field evaluations end-to-end, from setup and configuration through operation and evaluation.
Support the technical side of the sales cycle, including customer requirements, technical discussions, and RFI/RFP responses.
Adapt technical presentations and demonstrations to different audiences, from field operators to senior command and procurement teams.
Maintain and continuously improve product demo environments, scenarios, and training materials.
Work closely with Product Management, Product Owners, System Engineering, UX, Operations, and Engineering teams.
Capture customer and field feedback and translate it into actionable insights for Product and Engineering.
Support customers in challenging operational environments, including degraded connectivity and GNSS-denied conditions.