דרושים » מחשבים ורשתות » IT Tech Lead

Great IT and security work means nobody notices the bugs because you already squashed them. From cloud engineers to IT operations managers, our team combines technical expertise with a deep respect for what's at stake. So if you're proactive and precise under pressure, the Fiverr Cyber, IT and MIS team might be the right place for you. We are looking for a IT Tech Lead Engineer to own and evolve our modern, cloud-first workplace infrastructure. This role is highly SaaS-active , focusing heavily on identity lifecycle automation and automated endpoint management. You pair deep infrastructure skills with an AI-forward mindset , actively leveraging AI tools to automate operations, optimize internal workflows, and secure our fully digital environment.

What am I going to do?:
Identity & Access Management: Own Okta as our primary IdP. Architect and automate complex identity lifecycles, directory integrations, and context-aware adaptive MFA policies. Endpoint Management (MDM): Design and manage our enterprise Apple ecosystem using Jamf Pro . Optimize zero-touch deployment (Apple Business Manager), patch management, and security configurations. SaaS & Cloud Operations: Act as the primary administrator for our core SaaS stack. Integrate systems via APIs, webhooks, and automated workflows. AI Integration & Automation: Implement AI-driven operations (AIOps) for smart monitoring, predictive analytics, and low-code/no-code automated IT support workflows. Security & Compliance: Lead the technical execution of security roadmaps, actively driving initiatives to meet and exceed annual compliance targets. Partner with security to enforce zero-trust architecture, manage vulnerability patching, and pull automated evidence for compliance audits (SOC2/ISO 27001).

Equal opportunities:
At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace, from our community to our product. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

We are looking for someone who combines strong hands-on technical skills with a systems mindset - someone who can troubleshoot complex issues, automate repetitive work, improve existing architecture, and lead infrastructure initiatives from design through production.



Key Responsibilities

Manage and improve cloud infrastructure, primarily in AWS, with exposure to Azure, GCP, and other cloud platforms.
Own identity and access management across cloud and SaaS environments, including Entra ID, SSO, IAM, RBAC, and user lifecycle processes.
Administer and troubleshoot Microsoft 365, VMware, networking, and other core enterprise infrastructure.
Automate operational and administrative tasks using Python, PowerShell, APIs, Infrastructure as Code, and AI-assisted tools.
Use AI effectively for scripting, troubleshooting, documentation, analysis, and improving IT operational workflows.
Manage enterprise endpoints and device compliance using Kandji and Microsoft Intune.
Troubleshoot complex infrastructure, cloud, identity, and connectivity issues and act as an escalation point for the IT team.
Partner with Security and Engineering teams to improve access controls, infrastructure security, monitoring, and compliance.
Proactively improve reliability, scalability, documentation, and operational processes.

We are growing and are looking for a Senior System Administrator to join our mission to increase access to life-saving treatments.

The Role:

Design, implement, and maintain our cloud-based IT systems and services.

Manage and optimize Google Workspace, Okta, Atlassian tools (Jira, Confluence), and Salesforce integrations and all other company systems.

Support identity and access management (IAM) policies using Okta and SSO strategies, including AWS SSO.

Automate routine IT tasks and workflows (onboarding/offboarding, integrations, tickets, etc).

Monitor system performance, metrics and recommending improvements as needed.

Provide tier 2/3 support for escalated technical issues.

Document system designs, processes, and best practices.

Own and manage the patching and update lifecycle for operating systems, applications, and SaaS tools to ensure systems remain stable, secure, and up-to-date.

Schedule and coordinate regular system maintenance for Mac and Win, minimizing downtime and user disruption while keeping devices updated and secured.

Oversee endpoint management and configuration (via MDM), ensuring consistency across user devices and compliance with company standards.

Support the implementation and ongoing operations of the companys Zero Trust model, including device posture checks, identity-based access.

Treat AI as a core part of your workflow, using tools like ChatGPT to enhance productivity and output.

Champion our values in every aspect - "Patients First," "I'm Accountable," "Kindness Wins," "Quality Squared," and "Time is Brain."

We are looking for an IT Specialist to own day-to-day IT operations, with a primary focus on managing and continuously improving our existing IT environment. You will also play a key role in evaluating, introducing, and implementing new technologies that support the company's growth.
In this role, you will manage our IT infrastructure, support employees, and implement automations that improve efficiency while ensuring a secure, reliable, and scalable IT environment.
What you'll do:
Own and continuously improve IT environment, ensuring it remains secure, reliable, and scalable.
Maintain endpoint security, patching, IT assets, and compliance with company security policies.
Evaluate, test, and implement new technologies to continuously enhance IT capabilities.
Build IT automations that streamline workflows and improve operational efficiency.
Manage office and remote infrastructure, including networking, VPN, Wi-Fi, and multimedia systems.
Own the IT employee lifecycle, including onboarding, offboarding, device provisioning, and access management.
Provide IT support across macOS, Windows, networking, and workplace technology.
Partner with Engineering, HR, and Operations to deliver a seamless and secure employee IT experience.

We are looking for an experienced, deeply hands-on IT Manager to own our Global IT operations. This is an opportunity to take on a key role at the heart of the organization's technology operations - leading infrastructure teams, managing SLAs and KPIs, and driving operational processes across complex IT environments.
The right candidate is as comfortable being hands-on as they are leading the team. You'll own and manage the IT operations team covering hardware, software, infrastructure, user access ,and support while directing, managing performance, and mentoring IT specialists and support technicians. You'll also manage incidents and drive investigation and operational processes.
What youll do:
Administer Google Workspace and Slack, Zoom, etc.
Endpoint management- Manage macOS and Windows endpoints through MDM, including enrollment, configuration, patching, software deployment, and compliance
Take ownership of employee lifecycle, access provisioning, equipment delivery, and day-to-day IT support
Manage vendors, renewals, and cost optimization
Manage the A/V and Video conferencing rooms, equipment and systems.
Manage the team members
Manage wired, wireless and virtual networks infrastructure.
Maintain clear documentation, procedures, inventories, and service metrics (SLA and KPI).

As we continue to grow globally, we are looking for an experienced, hands-on IT Manager to own and scale our internal IT operations, infrastructure, and employee technology experience.
About the Role:
This is a highly impactful role responsible for the day-to-day operation, reliability, and scalability of our IT environment across offices and remote employees globally.
We are looking for someone who combines strong technical expertise with operational ownership and excellent service orientation. The ideal candidate has experience managing IT infrastructure, networking, endpoint management, SaaS administration, and vendor coordination in a fast-paced environment.
This role will serve as the primary owner of internal IT operations and partner closely with Security, HR, Facilities, external vendors, and our counterparts at Element, our parent company, to ensure alignment across shared systems, infrastructure, and IT initiatives.
Responsibilities:
IT Operations & Support
Own internal IT operations and employee technical support globally
Manage onboarding/offboarding processes, endpoint provisioning, and access management
Troubleshoot and resolve escalated hardware, software, connectivity, and infrastructure issues
Establish and improve IT processes, documentation, and support workflows
Network & Infrastructure Management
Manage office network infrastructure, wireless environments, VPN connectivity, and related vendors
Troubleshoot network performance, connectivity, and reliability issues across office and remote environments
Partner with external providers on network architecture, escalations, and ongoing optimization
Support SaaS platforms, identity/access systems, and cloud-managed infrastructure
Endpoint Management
Administer MDM and endpoint management platforms (e.g. Kandji)
Partner closely with Security team on endpoint compliance, VPN/SASE solutions, device security, and access controls
Help implement and maintain IT security best practices and operational policies
Cross-Functional & Vendor Collaboration
Manage relationships with external IT vendors and service providers
Work closely with IT and Security stakeholders at Element to coordinate shared infrastructure, policies, escalations, and support processes
Lead IT improvement initiatives and infrastructure projects
Drive operational maturity, scalability, and reliability across the IT environment.

We're looking for an experienced IT Engineer to serve as the IT Manager's right hand, taking ownership of day-to-day IT infrastructure, security operations, and R&D tooling support. This role focuses on hands-on technical expertise with operational responsibility, ensuring the reliability, security, and efficiency of our IT environment.

Responsibilities
Act as the IT Manager's right hand across infrastructure, security, and vendor management.
Support R&D tooling (Jira, Confluence, Polarion, FlexLM) and serve as the primary contact for external vendors.
Implement and maintain cybersecurity policies, tools, and controls.
Support the annual ERP upgrade project and ongoing ERP operations.
Contribute to IT ISO/automotive compliance and SOX controls.
Design, deploy, and maintain IT infrastructure and systems, including identity (AD/Entra ID), endpoint management, and cloud services.
Develop PowerShell/bash automation for recurring administrative and security tasks.
Troubleshoot OS, hardware, and software issues across the organization.
Analyze system data and produce reports/recommendations.
Collaborate with logistics and other group stakeholders on IT needs.
Deliver excellent, responsive support to internal users.

Key Responsibilities
Lead, mentor, and grow the Solutions & Innovation Team - IT escalation specialists, including setting priorities, goals, and individual development plans.
Provide technological leadership across the global Support organization - Help Desk, Field Tech & Deployment, and Application HelpDesk, including setting standards and best practices.
Maintain strong working knowledge of identity (Microsoft Entra ID), endpoint management (Intune, Kandji), and VDI (vSphere) platforms to guide the team and support the wider Support organization (hands-on MDM administration is not a core part of this role).
Drive AI adoption across the Support organization, leading your AI builders to identify, design, and integrate AI-powered tools and automations that speed up ticket resolution, improve response quality, and reduce manual work.
Build and maintain automation frameworks using PowerShell, Microsoft Power Platform, Graph API, Azure Automation, and other modern technologies.
Design and roll out new support processes and onboarding flows that improve consistency, speed, and the overall user experience.
Own the highest tier of technical escalations, guiding your escalation specialists through complex identity, endpoint, VDI, and workplace technology issues.
Partner with Security, Infrastructure, Cloud, and Architecture teams to ensure secure, scalable, and compliant solutions.
Evaluate emerging technologies, conduct proof-of-concepts, and transform innovative ideas into enterprise-ready solutions for the Support organization.
Develop monitoring, governance, and operational standards for global support platforms and services.
Analyze business requirements and translate them into scalable technical solutions aligned with organizational objectives.
Own your team's performance management and one-on-ones, and provide technical leadership across identity, endpoint, VDI, automation, and AI initiatives.
Drive continuous improvement by identifying opportunities to simplify processes, reduce operational overhead, and enhance the end-user experience.

We are seeking a Senior IT Administrator to be responsible for managing the companys local and global IT infrastructure, ensuring system reliability, enforcing security controls, and supporting business continuity across offices. This role will play a key part in scaling IT operations, improving service delivery, and aligning infrastructure with security and business objectives.

What You'll Do
Own the end-to-end IT lifecycle, including onboarding, offboarding, user provisioning, and access management.
Manage day-to-day IT support, troubleshoot technical issues, and ensure timely resolution through the ticketing system.
Administer Google Workspace, JumpCloud, CrowdStrike EDR, and other SaaS platforms.
Manage company endpoints, hardware inventory, procurement, software licenses, and vendor relationships.
Partner with the CISO to implement security initiatives, enforce IT policies, and support system integrations.
Ensure endpoint security, backups, business continuity, and compliance with SOC 2 and ISO 27001.
Create and maintain IT documentation, knowledge base articles, and operational procedures.
Leverage AI and automation to improve IT operations, reduce manual work, and increase team efficiency.

We are looking for a talented and experienced IT Team Lead to lead our Global IT operations, manage and develop our IT team, and drive the growth of our IT capabilities. This role combines hands-on technical expertise with people leadership and operational responsibility in a fast-paced global environment.

Description:
Lead, mentor, and develop IT team members while fostering a high-performance and service-oriented culture.
Maintain and develop our global IT assets:
Systems, laptops, licenses, networks, cloud-based applications, meeting rooms, etc.
MDM: Manage Windows endpoints through Microsoft Intune, including device configuration, compliance policies, application deployment, and lifecycle management.
Work closely with IT Procurement.
Run a high-class efficient help desk to support our hardworking end-users and delight them with everything they need.
Work closely with Operations, DevOps and Security teams to implement our access policy.
Monitor network performance (availability, utilization, throughput, QoS, latency, etc.).
Systems implementation and integration projects.
Our technology stack includes:
Microsoft 365, Azure-based identity and access services, Microsoft Entra ID, Mac OS, Windows, networks (VLANs, firewalls),
Wi-Fi, Cloudflare ZTNA.