דרושים » מחשבים ורשתות » IT Specialist

We're looking for an IT Engineer to join our growing IT team in Tel Aviv. You'll be responsible for the day-to-day systems, infrastructure, and support that keep us running - from employee laptops to network infrastructure to the tools our teams rely on every day. This is a hands-on role for someone who takes pride in getting the details right, enjoys solving problems for people, and wants to help build IT operations that scale with a fast-growing company.

Responsibilities
Provide expert-level IT support to employees, troubleshooting software, hardware, and network issues across the company.
Own the onboarding and offboarding process end-to-end - provisioning laptops, setting up accounts, and ensuring secure de-provisioning.
Maintain and support our IT infrastructure and physical systems, including the comms room, server racks, network devices, and meeting room technology.
Manage the lifecycle of IT assets - laptops, monitors, peripherals, and equipment - including procurement, inventory tracking, maintenance, and disposal.
Identify opportunities to automate repetitive work and build scripts or tools that improve IT operations.
Manage relationships with IT vendors and support procurement of equipment and software licenses.
Support the implementation of information security policies, manage user permissions, and help ensure IT operations meet compliance requirements, including HIPAA.
Create and maintain clear documentation for IT systems, processes, and procedures.

As an IT Specialist
, youll play a key role in keeping our growing team productive, secure, and connected. Youll own day-to-day employee IT support, manage onboarding and offboarding, administer core identity and endpoint systems, and help maintain the infrastructure behind our Tel Aviv office. This is a hands-on role for someone who enjoys solving problems independently, working closely with employees, and improving IT operations as the company scales.


What Youll Do
Support Employees Day-to-Day: Serve as a primary point of contact for employee IT support, troubleshooting hardware, software, access, and connectivity issues.
Own Onboarding & Offboarding: Manage employee setup and departure end-to-end, including accounts, access permissions, devices, and equipment.
Administer Core IT Systems: Manage identity, access, endpoints, and SaaS platforms such as Okta, Kandji, 1Password, Google Workspace, and CrowdStrike.
Maintain Office IT Infrastructure: Support networking, conference rooms, Zoom Rooms, printers, workstations, and other office technology.
Improve IT Operations: Help streamline recurring processes and identify opportunities to use automation, scripting, and AI to make IT operations more efficient.

As we continue to grow globally, we are looking for an experienced, hands-on IT Manager to own and scale our internal IT operations, infrastructure, and employee technology experience.
About the Role:
This is a highly impactful role responsible for the day-to-day operation, reliability, and scalability of our IT environment across offices and remote employees globally.
We are looking for someone who combines strong technical expertise with operational ownership and excellent service orientation. The ideal candidate has experience managing IT infrastructure, networking, endpoint management, SaaS administration, and vendor coordination in a fast-paced environment.
This role will serve as the primary owner of internal IT operations and partner closely with Security, HR, Facilities, external vendors, and our counterparts at Element, our parent company, to ensure alignment across shared systems, infrastructure, and IT initiatives.
Responsibilities:
IT Operations & Support
Own internal IT operations and employee technical support globally
Manage onboarding/offboarding processes, endpoint provisioning, and access management
Troubleshoot and resolve escalated hardware, software, connectivity, and infrastructure issues
Establish and improve IT processes, documentation, and support workflows
Network & Infrastructure Management
Manage office network infrastructure, wireless environments, VPN connectivity, and related vendors
Troubleshoot network performance, connectivity, and reliability issues across office and remote environments
Partner with external providers on network architecture, escalations, and ongoing optimization
Support SaaS platforms, identity/access systems, and cloud-managed infrastructure
Endpoint Management
Administer MDM and endpoint management platforms (e.g. Kandji)
Partner closely with Security team on endpoint compliance, VPN/SASE solutions, device security, and access controls
Help implement and maintain IT security best practices and operational policies
Cross-Functional & Vendor Collaboration
Manage relationships with external IT vendors and service providers
Work closely with IT and Security stakeholders at Element to coordinate shared infrastructure, policies, escalations, and support processes
Lead IT improvement initiatives and infrastructure projects
Drive operational maturity, scalability, and reliability across the IT environment.

We are seeking a Senior IT Administrator to be responsible for managing the companys local and global IT infrastructure, ensuring system reliability, enforcing security controls, and supporting business continuity across offices. This role will play a key part in scaling IT operations, improving service delivery, and aligning infrastructure with security and business objectives.

What You'll Do
Own the end-to-end IT lifecycle, including onboarding, offboarding, user provisioning, and access management.
Manage day-to-day IT support, troubleshoot technical issues, and ensure timely resolution through the ticketing system.
Administer Google Workspace, JumpCloud, CrowdStrike EDR, and other SaaS platforms.
Manage company endpoints, hardware inventory, procurement, software licenses, and vendor relationships.
Partner with the CISO to implement security initiatives, enforce IT policies, and support system integrations.
Ensure endpoint security, backups, business continuity, and compliance with SOC 2 and ISO 27001.
Create and maintain IT documentation, knowledge base articles, and operational procedures.
Leverage AI and automation to improve IT operations, reduce manual work, and increase team efficiency.

We are looking for a skilled and passionate IT Engineer to join our IT team! If you have a strong service orientation, deep technical expertise across diverse environments (Windows & Mac), and the drive to take end-to-end ownership of endpoint management, security, and cutting-edge IT tools (including AI)- this is the place for you.
In this role, you will be responsible for:
Primary responsibility is user support and service. Respond to help desk calls, online submittals, walk-ins, and emails in a timely manner. Document help desk resolutions and follow up with users to ensure the resolution is satisfactory.
Assist users with account logins, password resets, VPN connections, FW permissions, server access, certificates & more.
Setup, install, and configure new computers, networks, and software (Windows and Mac).
Responsible for the Onboarding and Offboarding processes in IL site (part of a team)
Support Microsoft AD and 3rd party applications and platforms (Google Workspace, Office 365, Intune, Zoom etc.)
Manage and support Windows and Mac endpoints using Microsoft Intune, including device enrollment, application deployment, configuration policies, and troubleshooting.
Support hardware problems (printers, projectors, peripherals, etc.).
Working with vendors (Orders, support, licensing)
Create and follow standard IT procedures.
Use AI tools to assist with troubleshooting, documentation, automation, and day-to-day IT tasks.
Manage and maintain the IT ticketing system and support its day-to-day operation.

We are looking for an experienced IT Support specialist with high service awareness who will support 700+ users and will respond to all Help Desk tickets in a dynamic environment. Maintaining an active inventory of all IT assets, setting up new users, and assorted other IT-related tasks.

What youll do:

Respond to requests for technical assistance (in-person, ticket system, Slack, email).
Diagnose and resolve technical hardware and software issues, i.e., Windows MacOS.
Install and troubleshoot end user equipment, software and hardware .
Perform IT onboarding and offboarding processes for employees, including setting up end-user equipment and accounts.
Provide guidance, assistance, and follow-up on employee questions and tech problems.
Follow IT procedures, logging all IT interactions and administering helpdesk software.
Set up and maintain IT multimedia systems.

What You'll Be Doing
IT Operations & Infrastructure: Own global IT operations, infrastructure, endpoints, hardware, and day-to-day IT support.
CAPEX & Procurement: Own IT budgeting, procurement, vendor management, and technology investments.
Multimedia & Office Buildouts: Design and deploy AV, conference room, and hybrid meeting solutions across global offices.
Identity & Google Workspace: Own Okta and Google Workspace administration, including user lifecycle, access, SSO, MFA, and policies.
Security & Compliance: Implement IT security controls, manage access reviews and security incidents, and support SOC 2 / ISO 27001 compliance.
IT Strategy & Standards: Establish IT policies, standards, and processes while driving scalable solutions across a global organization.

The position involves joining the Infrastructure team as an IT Manager, in a full-time, onsite role based in Tel Aviv, responsible for the company's internal systems, employee devices, and office infrastructure. This is a highly independent, self-driven role that at times requires running things on your own, with strong ownership. The role is global in scope, working closely with our teams in the US.

Responsibilities include managing SaaS-based IT services and identity/access administration, provisioning and maintaining employee laptops, and overseeing the company's basic office infrastructure, while collaborating with Security, People, and Engineering to keep the organization's IT foundation reliable and secure.

Key Responsibilities
Lead, mentor, and grow the Solutions & Innovation Team - IT escalation specialists, including setting priorities, goals, and individual development plans.
Provide technological leadership across the global Support organization - Help Desk, Field Tech & Deployment, and Application HelpDesk, including setting standards and best practices.
Maintain strong working knowledge of identity (Microsoft Entra ID), endpoint management (Intune, Kandji), and VDI (vSphere) platforms to guide the team and support the wider Support organization (hands-on MDM administration is not a core part of this role).
Drive AI adoption across the Support organization, leading your AI builders to identify, design, and integrate AI-powered tools and automations that speed up ticket resolution, improve response quality, and reduce manual work.
Build and maintain automation frameworks using PowerShell, Microsoft Power Platform, Graph API, Azure Automation, and other modern technologies.
Design and roll out new support processes and onboarding flows that improve consistency, speed, and the overall user experience.
Own the highest tier of technical escalations, guiding your escalation specialists through complex identity, endpoint, VDI, and workplace technology issues.
Partner with Security, Infrastructure, Cloud, and Architecture teams to ensure secure, scalable, and compliant solutions.
Evaluate emerging technologies, conduct proof-of-concepts, and transform innovative ideas into enterprise-ready solutions for the Support organization.
Develop monitoring, governance, and operational standards for global support platforms and services.
Analyze business requirements and translate them into scalable technical solutions aligned with organizational objectives.
Own your team's performance management and one-on-ones, and provide technical leadership across identity, endpoint, VDI, automation, and AI initiatives.
Drive continuous improvement by identifying opportunities to simplify processes, reduce operational overhead, and enhance the end-user experience.

We are looking for an experienced, deeply hands-on IT Manager to own our Global IT operations. This is an opportunity to take on a key role at the heart of the organization's technology operations - leading infrastructure teams, managing SLAs and KPIs, and driving operational processes across complex IT environments.
The right candidate is as comfortable being hands-on as they are leading the team. You'll own and manage the IT operations team covering hardware, software, infrastructure, user access ,and support while directing, managing performance, and mentoring IT specialists and support technicians. You'll also manage incidents and drive investigation and operational processes.
What youll do:
Administer Google Workspace and Slack, Zoom, etc.
Endpoint management- Manage macOS and Windows endpoints through MDM, including enrollment, configuration, patching, software deployment, and compliance
Take ownership of employee lifecycle, access provisioning, equipment delivery, and day-to-day IT support
Manage vendors, renewals, and cost optimization
Manage the A/V and Video conferencing rooms, equipment and systems.
Manage the team members
Manage wired, wireless and virtual networks infrastructure.
Maintain clear documentation, procedures, inventories, and service metrics (SLA and KPI).