דרושים » שירות לקוחות » Senior Customer & Account Specialist, Oncology

Medison offers hope to patients suffering from rare and severe diseases by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets. As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond to benefit the patients we serve. We are a dynamic, fast-paced company operating in over 34 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile, and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! Medison is seeking a Customer & Account Specialist to promote the company's products in the rare disease area to communicate with HCPs in the Center-South area (mainly endocrinologists and Family physicians). The CAS will increase product awareness, answer queries, provide updated and reliable information, and introduce products.

Responsibilities:

* Territory and customer management: MCCP update, Call plan adherence (CPA) and identifying customer needs, use of digital tools.
* Organizing and conducting meetings with HCPs in the designated work territory, ensuring compliance with specified requirements and the assigned action plan.
* Providing support to HCPs in optimizing patient outcomes
* Delivering lectures to HCPs (according to the MC terms).
* Professionally promoting the company's products and providing scientific updates based on evidence-based medicine (EBM).
* Developing new initiatives.
* Establishing collaborations and fostering professional relationships with HCPs.
* Actively participating in team meetings, including sharing information and best practices, reviewing relevant materials, and preparing presentations and marketing materials as per the team's requirements.
* Taking an active role in team/unit projects.
* Maintaining open communication with other functions within the company regarding the team's products.
* Attending conferences in Israel and overseas.


City:
Petah Tikva

Medison offers hope to patients suffering from rare and severe diseases by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets. As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond to benefit the patients we serve. We are a dynamic, fast-paced company operating in over 34 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile, and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! The Customer & Account Specialist’s job is to promote our company's products. Communicate with professional HCPs (physicians, nurses, pharmacists). The Customer & Account Specialist will increase product awareness, answer queries, provide updated and reliable information, and introduce new products.

Responsibilities:

* Territory and customer management: MCCP update, Call plan adherence (CPA) and identifying customer needs, use of digital tools.
* Organizing and conducting meetings with HCPs in the designated work territory, ensuring compliance with specified requirements and the assigned action plan.
* Providing support to HCPs in optimizing patient outcomes
* Delivering lectures to HCPs (according to the MC terms).
* Professionally promoting the company's products and providing scientific updates based on evidence-based medicine (EBM).
* Developing new initiatives.
* Establishing collaborations and fostering professional relationships with HCPs.
* Actively participating in team meetings, including sharing information and best practices, reviewing relevant materials, and preparing presentations and marketing materials as per the team's requirements.
* Taking an active role in team/unit projects.
* Maintaining open communication with other functions within the company regarding the team's products.
* Attending conferences in Israel and overseas.


City:
Petah Tikva

Medison offers hope to patients suffering from rare and severe diseases by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets. As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond for the benefit of the patients we serve. We are a dynamic, fast-paced company operating in over 35 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile, and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! Medison is seeking a Customer & Account Specialist to promote the company's products and communicate with HCPs in the Center area (mainly cardiologists, endocrinologists, and Family physicians). The CAS will increase product awareness, answer queries, provide updated and reliable information, and introduce products.

Responsibilities:

* Promoting the company's products in the field, based on the Business Unit strategy and work plan.
* Align and inspire to achieve business goals and KPIs, defined by the BU reporting to the Team Leader.
* Digital transformation- Engage with customers via multichannel "routes," including face-to-face meetings, online meetings, and phone meetings aligned with Team Leader instructions. Increase interactions via approved emails (AE) and other digital tools provided, routine usage of iPad in F2F meetings, and CLMs.
* Territory and customers management: MCCP update, Call plan adherence (CPA), and identifying customer needs, using digital tools in Veeva.
* Territory and customers "mapping"- Mapping HCP’s influencers, periodically, territory sales analysis based on sales reports, and as a result, work planning, aligned with the Team Leader and strategy.
* Teamwork- share practice, constant reflection, and feedback on field work with team members and the Team Leader.
* Organizing appointments and meetings with specific HCPs.
* Support HCP's decision to optimize patient outcomes in an ethical way.
* Giving lectures to physicians and medical personnel (according to the MC terms).
* Raise awareness of the unit's products and scientific updates (EBM).
* Meeting both the business and scientific needs of healthcare professionals.
* Development of new initiatives, both personal in the territory and at the team level.
* Creating collaborations and establishing professional relationships with HCPs and HFs.
* Active participation in team meetings, including sharing information and best practices, reading relevant materials, and preparing presentations according to the team's needs.
* Open communication with customers and the company’s functions regarding the team's products.
* Maintain a deep and current knowledge of the industry, trade association, competitors, and buyer dynamics, and focus efforts on customer opportunities.
* Working according to the company's practices, compliance codes, rules, and regulatory guidelines.
* Report any safety information received during work to the Pharmacovigilance Department.
* Attending conferences in Israel and overseas.

City:
Petah Tikva

We are seeking a Customer & Account Specialist to promote the company's products and communicate with HCPs in the Center area (mainly cardiologists, endocrinologists, and Family physicians). The CAS will increase product awareness, answer queries, provide updated and reliable information, and introduce products.
Responsibilities
Promoting the company's products in the field, based on the Business Unit strategy and work plan.
Align and inspire to achieve business goals and KPIs, defined by the BU reporting to the Team Leader.
Digital transformation- Engage with customers via multichannel "routes," including face-to-face meetings, online meetings, and phone meetings aligned with Team Leader instructions. Increase interactions via approved emails (AE) and other digital tools provided, routine usage of iPad in F2F meetings, and CLMs.
Territory and customers management: MCCP update, Call plan adherence (CPA), and identifying customer needs, using digital tools in Veeva.
Territory and customers "mapping"- Mapping HCPs influencers, periodically, territory sales analysis based on sales reports, and as a result, work planning, aligned with the Team Leader and strategy.
Teamwork- share practice, constant reflection, and feedback on field work with team members and the Team Leader.
Organizing appointments and meetings with specific HCPs.
Support HCP's decision to optimize patient outcomes in an ethical way.
Giving lectures to physicians and medical personnel (according to the MC terms).
Raise awareness of the unit's products and scientific updates (EBM).
Meeting both the business and scientific needs of healthcare professionals.
Development of new initiatives, both personal in the territory and at the team level.
Creating collaborations and establishing professional relationships with HCPs and HFs.
Active participation in team meetings, including sharing information and best practices, reading relevant materials, and preparing presentations according to the team's needs.
Open communication with customers and the companys functions regarding the team's products.
Maintain a deep and current knowledge of the industry, trade association, competitors, and buyer dynamics, and focus efforts on customer opportunities.
Working according to the company's practices, compliance codes, rules, and regulatory guidelines.
Report any safety information received during work to the Pharmacovigilance Department.
Attending conferences in Israel and overseas.

Medison offers hope to patients suffering from rare and severe diseases by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets. As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond for the benefit of the patients we serve. We are a dynamic, fast-paced company operating in over 25 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile, and adaptive, to join us on our mission. If you want to make a difference in people's lives, we invite you to join us! Medison Israel is looking for a Sales Representative. This role includes Sales to dermatologists, plastic surgeons, and physicians for aesthetics use in private clinics in the southern area of Israel.

Responsibilities:

* In-depth knowledge of the market and competitors.
* In-depth understanding of products and full portfolio.
* Establishing personal relationships with existing customers and identifying and recruiting new customers.
* Identifying customer needs and finding applicable solutions.
* Selling products to physicians who perform injection procedures at their private clinics and medical centers.
* Participating in conferences and workshops in Israel and abroad.

City:
Petah Tikva

We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
What youll be doing:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.

As a Customer Experience Specialist at our company, you will engage with customers visiting the store, help capture their information, and answer questions about our vehicles. You are part of a sales team that works together to meet targets. You are expected to be cooperative, Customer oriented and passionate about our company products.
You are driven by the mission of our company to accelerate the worlds transition to sustainable energy.
מה תעשו
Greet customers and engage with them to understand what they're looking for
Answer questions about our company vehicles and help customers schedule test drives
Capture customer information accurately in our system and keep records updated
Provide friendly and professional customer service at all times
Work with the sales team to ensure customers have a good experience
Help during store events and promotional activities
Support the team with administrative tasks as needed
Be flexible with scheduling, including weekends and evenings when required.

About the position This full-time position is based at our company Beyond, our new flagship location in the Tel Aviv-Givatayim area, and reports directly to the Site Manager. As a Front Desk Associate, youll be one of the first faces people meet when they enter Beyond and a key part of creating the premium, welcoming experience we want every member and guest to feel from day one. Youll own the day-to-day reception experience, welcome members and visitors, support administrative and operational tasks, and work closely with the Community and Operations teams to make sure the space runs smoothly. Joining Beyond at its launch also means being part of something new - helping us establish the service standards, atmosphere and member experience of one of our companys most exciting new locations. Responsibilities
* Manage the front desk during operational hours, creating a warm, professional and welcoming experience.
* Serve as the first point of contact for members, guests and visitors at Beyond.
* Welcome and assist members and guests, answer questions and direct them throughout the space.
* Support the opening and launch of Beyond, helping establish smooth front-desk routines and service standards from day one.
* Handle day-to-day administrative tasks including mail, deliveries, supplies and office equipment.
* Support member onboarding and other community-related activities.
* Work closely with the Community and Operations teams to ensure a seamless member and guest experience.
* Respond to member requests and issues quickly and professionally.
* Coordinate with Facilities, maintenance teams and vendors when needed.
* Help maintain an organized, polished and professional reception and common-area environment.
* Support community events and on-site activities when needed.

As a Customer Service Specialist, you will be a key point of contact for customers throughout their interaction Scientific Israel.
The role is focused on providing responsive, professional, and high-quality customer service across the full customer journey - from order placement and delivery through installation, invoicing, payment-related inquiries, service coordination, and ongoing support.
You will ensure that customers receive clear information, timely updates, and consistent follow-up, while working with the relevant internal functions whenever additional information or action is required.
This is a hands-on role requiring strong customer orientation, ownership, attention to detail, and the ability to manage multiple customer interactions in a dynamic and growing environment.

Key Responsibilities
Customer Support & First Response: Serve as a primary point of contact for customers, provide professional and timely support, assess customer requests, respond directly where possible, and ensure appropriate follow-up until resolution.
Order Processing & Customer Follow-Up: Accurately enter and maintain customer orders in the relevant systems based on approved commercial terms and customer documentation, while providing customers with clear and timely updates throughout the order process.
Delivery, Installation & Service Coordination: Coordinate customer-facing activities related to deliveries, installations, service visits, and repairs, ensuring customers are informed of schedules, requirements, status updates, and next steps.
Invoicing & Payment Support: Generate or process customer invoices where applicable and support customers with invoice, billing, payment, and related documentation inquiries, coordinating internally when additional input is required.
End-to-End Customer Journey Management: Support and guide customers throughout the full customer lifecycle, ensuring continuity between orders, deliveries, installations, service activities, invoicing, payments, and ongoing support.
Customer Case Ownership & Communication: Maintain visibility of open customer requests, proactively communicate progress, identify delays or unresolved issues, and ensure that the appropriate internal stakeholders are engaged to support timely resolution.
Systems, Documentation & Customer Experience: Maintain accurate customer, order, service, and interaction data in CRM, ERP, and related systems, while identifying recurring customer needs and opportunities to improve the customer experience.

At our company, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute our companys front line and are our brand ambassadors, supporting our mission to accelerate the worlds transition to sustainable energy.As a Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. Weve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.
To succeed at our company, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences.
מה תעשו
Confidently communicate with customers as a companyu ambassador through digital channels, and face-to-face to provide: Scheduling/status updates, waiter updates, and payment requirements
Educate customers on Product, our company App, and answer any questions using customer friendly language
Maintain a tidy, representable customer facing area (customer lounge, service entrance), and organize the parking lot
Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning
Facilitate test drives in service, being an ambassador for new products and support in generating additional sales
Manage arrival of unscheduled appointments and any surprises on site - ensuring smooth operations of the workshop
Manaintain a good understanding of our companys products and service operations to perform basic, visual diagnostics and accurately record repair orders into systems.