דרושים » מכירות » Head of Scaled Customer Success & Retention

As the Director of Customer Success, you will lead our efforts in supporting customers as they transition from sales prospects to active, successful users of our company products. You will oversee customer deployments, manage long-term relationships, and ensure clients derive optimal value from our solutions.
Working closely with both internal and external stakeholders, you will drive project execution and customer satisfaction. This is a high-impact, customer-facing role requiring exceptional communication skills, an analytical mindset, and a passion for navigating entrepreneurial healthcare environments.
Location: UK - Remote / IL - Hybrid
Travel: Up to 25%
In your role as Director of Customer Success at our company, you will:
Team Leadership: Lead and manage the Customer Success team, providing guidance, mentorship, and support to ensure high performance and professional growth.
Strategy & Execution: Own and drive the customer success strategy end-to-end, ensuring alignment with company objectives and customer needs.
Trusted Advisory: Build strong relationships with customers, serving as a trusted advisor and ensuring successful adoption and ongoing value realization from the companys solutions.
Process Optimization: Drive continuous improvement of customer success workflows, methodologies, and KPIs to optimize customer experience, retention, and operational efficiency.
Cross-Functional Collaboration: Partner closely with support, product development, sales, and implementation teams to address customer needs, manage escalations, and influence product direction.
Health & Retention Metrics: Monitor customer health metrics, proactively identify risks and opportunities, and lead action plans to improve customer engagement, retention, and growth.
Strategic Engagement: Lead business reviews (QBRs), success planning, and executive-level communications with enterprise healthcare clients.
Compliance: Ensure all customer success activities comply with relevant healthcare industry standards and data security requirements.

We are looking for an experienced Knowledge and Training Specialist with a background in Customer Success Management to join our Customer Care team. If you're passionate about empowering teams, enhancing customer experiences, and driving operational excellence, wed love to hear from you! In this role, you will lead onboarding and continuous training for Customer Success Managers (CSMs) and Customer Care agents while also developing scalable knowledge solutions that align with our business goals. You will collaborate closely with leadership to identify knowledge gaps and create training programs that improve service quality, retention, and engagement.
What am I going to do?:

* Design and lead comprehensive onboarding and ongoing development programs for Customer Care.
* Working with different stakeholders (as part of the product enablement part of the role)
* Develop, maintain, and optimize training materials, knowledge base articles, and best practice guides in English.
* Verify the accuracy of knowledge content through data analysis, research, and testing to ensure relevance and effectiveness.
* Manage and enhance learning journeys within the LMS system.
* Monitor training effectiveness and provide recommendations based on performance data and feedback.
* Stay up to date on customer care methodologies, industry trends, and emerging best practices.
Equal opportunities:
At Fiverr, we're not about checklists. If you don't meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you. At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

‍Were looking for someone who will elevate our companys DNA - serving as a long-term trusted
advisor and partner to our clients and the market.
As our companys first Customer Success Manager you will shape and lead our customer success
strategy, ensuring our clients realize the full value of our AI solutions and platform. You will
partner closely with sales, product, data, and marketing teams to design and deliver impactful
implementations, POCs, upsells and to sustain long-term relationships. This is a high-impact
role requiring a blend of customer-centricity, strategic thinking, and operational/analytical
leadership. Super strong interpersonal skills is a MUST.
Key Responsibilities
● Build and lead the Customer Success team (CSMs, onboarding specialists, support)
● Serve as a trusted advisor to various client stakeholders
● Drive retention, expansion, and upsell opportunities through strong relationship
management
● Map organization dynamics. Create and maintain organization-wide meaningful
relationships
● Own the post-sale customer lifecycle, ensuring successful onboarding, adoption, and
renewal
● Lead tailored POCs and implementations that demonstrate measurable value
● Define success metrics and implement scalable success programs
● Contribute to customer segmentation, playbooks, and QBR frameworks
● Work closely with Sales, Product, and Data teams to align customer needs with product
roadmap and delivery
● Surface customer feedback and insights to influence product strategy
● Ensure a seamless customer journey across touchpoints.

Artlist is a leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, Artlist enables creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, Artlist provides a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently. For more information, visit artlist.io The Role We are looking for an experienced, strategic, and data-driven Director of Sales Operations to lead, scale, and optimize our global sales infrastructure. In this role, you will manage two core pillars: our Salesforce & Sales Operations team, and our Sales Data Analytics team. You will be responsible for driving operational excellence, streamlining processes, and equipping our sales teams in Israel and New York with the tools, insights, and workflows they need to win. If you thrive at the intersection of strategy, technology, and people management, this is the place for you. Key Responsibilities: Team Leadership: Lead, mentor, and scale a high-performing global team consisting of Sales Operations specialists, Salesforce administrators, and Sales Data Analysts. Process Optimization: Own the end-to-end sales process lifecycle. Continuously analyze, refine, and streamline workflows for both local (Israel) and remote (New York) sales teams to drive productivity and eliminate friction. Tech Stack & Salesforce Ownership: Serve as the strategic owner of our CRM (Salesforce) and broader sales tech stack. Drive platform adoption, data integrity, and implement scalable tools to support complex B2B sales cycles. Data-Driven Strategy: Partner with the Sales Data Analytics team to deliver actionable insights, pipeline analysis, forecasting models, and performance dashboards for sales leadership and executives. Cross-Functional Collaboration: Act as the bridge between Sales, Marketing, Finance, Legal, Data and Product to align on targets, commission planning, lead-to-revenue funnels, and data consistency. Sales Enablement: Design and implement rules of engagement, territory mapping, and lead routing strategies to maximize the efficiency of our global sales reps.

Being in Customer Success means showing up for freelancers who build their livelihoods on our company. From onboarding specialists to strategic account managers, we're looking for those who combine genuine care with business instinct and find it highly satisfying to watch someone else win. So if you take client success personally, the company Customer Success team might be for you.
we are looking for a Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting our companys sellers to leverage the platform to gain business growth and success.
The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills.
What am I going to do?
Onboard high-value customers with a full demo
Build and maintain strong, long-lasting customer relationships
Increase retention and growth of our companys most valuable customers
Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
Identify business opportunities with customers and generate outstanding customer business experience to improve retention
Be a trusted partner for the customers on the use-case and product functionality to enhance their performance and growth
Conduct presentations to educate our customers with best practices to utilize business opportunities and product functionalities
Provide strategic advice to our customers to increase their loyalty to our company.
Utilize AI tools to gain further customer insights

We are looking for a high-performing Senior Account Manager to own and grow strategic relationships with key national and high-potential regional partners. This role requires a sharp commercial mindset, excellent relationship management skills, and a deep understanding of how to drive partner success in a marketplace environment. You will serve as a strategic advisor to our top partners building tailored growth plans, negotiating deals, and coordinating internal teams to ensure smooth execution and long-term value creation. You will also coach and mentor junior account managers, helping to shape the future of our partner organization

What Will You Do
Portfolio Ownership: Manage and grow a portfolio of national partners. Build long-term relationships that drive partner satisfaction, performance, and retention.
Strategic Account Planning: Develop quarterly and annual success plans for key accounts, including joint growth targets, promotional strategies, menu optimizations, and marketing campaigns.
Data-Driven Optimization: Use performance data to identify gaps and opportunities. Build action plans to improve delivery performance, operational efficiency, and revenue per partner.
Cross-Functional Coordination: Work closely with Operations, Marketing, Content, and Customer Service teams to deliver seamless execution on all partner needs.
Contract & Commercial Ownership: Lead negotiations for renewals, upsells, exclusivity agreements, and commercial terms, ensuring our interests are aligned with partner growth.
Partner Advocacy: Act as the voice of the partner within us, raising feedback, aligning on product features, and supporting strategic decision-making.
Mentorship & Leadership: Support the training and development of junior account managers. Provide guidance, structure, and best practices to strengthen the team.

As a Senior Business Growth Manager, you'll own growth initiatives end to end. You'll spot the opportunity in the data, size it, design the campaign, launch it and measure the revenue impact. You'll also be a face of the team, leading workshops and webinars for clients and internal teams. This is a 6-month maternity cover, based in Tel Aviv.

This role suits someone who loves digging into data, thinks in experiments and wants to build smarter ways of working with AI.

What you'll be doing
Plan, launch and optimize scaled outbound campaigns (email, in-product and Intercom) that drive adoption, spend growth and retention for self-serve advertisers and publishers.
Design and lead workshops and webinars for clients and internal teams, covering topics like product best practices, growth playbooks and AI-powered workflows.
Find and size growth opportunities in the data, such as budget-capped campaigns, churn risk, product adoption gaps and accounts ready to graduate between segments.
Set KPIs for every campaign, track results in team dashboards and turn results into clear next steps.
Build and improve AI-powered workflows and automations (e.g. Claude, internal agents) that let the team reach more clients with less manual work.
Partner with Product, Marketing, Sales, Data and Account Management to launch initiatives and hand off high-potential accounts.
Share insights and performance reviews with the team and leadership in monthly syncs.

A leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, we enable creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, we provide a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently. We are looking for an exceptional Account Manager to join our growing team. This is not a traditional account management role. As an Account Manager, you will act as a strategic advisor to some of the worlds most innovative creative teams, brands, agencies, and AI-first organizations using our AI ecosystem's generative AI video, image, music, voice over to scale content production and creative workflows. You will own a portfolio of high-value clients and be responsible for driving AI adoption, engagement, retention, and expansion across our ecosystem. Your mission is to help clients unlock meaningful business and creative outputs using AI, from onboarding and workflow optimization to long-term strategic client development. You will work closely with Creative Directors, Marketing Leaders, Producers, Social Media teams, and Innovation stakeholders to deeply understand their goals, monitor platform usage and consumption patterns, identify growth opportunities, and proactively guide them toward success. This role combines relationship management, strategic consulting, creative thinking, operational excellence, and commercial ownership. You are not simply responsible for renewals, you are responsible for helping shape how modern creative teams adopt AI at scale, operating at the intersection of AI, creativity, and business strategy while partnering with some of the most forward-thinking brands in the industry.
What Youll Be Responsible For
* Own and manage a book of business focused on AI-powered creative accounts
* Drive account expansion through upsell opportunities, increased adoption, and deeper product integration
* Lead onboarding and adoption processes for new enterprise clients and strategic accounts
* Build trusted long-term relationships with key stakeholders across creative, marketing, production, and innovation teams
* Conduct proactive monthly business reviews and strategic check-ins
* Monitor client consumption, engagement, and adoption trends on a daily basis
* Identify risks, growth opportunities, and workflow optimization opportunities through data -driven analysis
* Help clients achieve creative and operational goals using our AI ecosystem
* Partner cross-functionally with Product, Sales, Legal, Support, Marketing, and Content teams to advocate for client needs Wed Love to Meet You If You:
* Bring positive energy, humility, and a collaborative mindset
* Have a passion for AI, creativity, content production, storytelling, or emerging technologies
* Are energized by helping clients solve real business and creative challenges
* Thrive in strategic, high-touch client-facing environments
* Build strong relationships naturally and know how to become a trusted advisor
* Are highly proactive and take ownership without waiting to be asked
* Enjoy combining creativity, analytics, and commercial thinking
* Are comfortable navigating ambiguity in a fast-moving AI ecosystem
* Have a strong sense of curiosity and adaptability

As an Account Manager on the Enterprise team, you will manage a portfolio of strategic enterprise customers and help them maximise the value they get . Youll take a consultative approach, building trusted relationships across commercial, finance, operations, product and technology stakeholders, while identifying opportunities to increase adoption, retain customers and expand their use of products and markets. You will combine strategic account planning with hands-on ownership of upsells, escalations, onboarding and complex customer initiatives across the implementation, API activation and growth phases. This is a quota-carrying commercial role based in Tel Aviv.

Responsibilities

Grow gross profit from existing customer accounts, manage operational success and pursue upsell and cross-sell opportunities across product suite

Build and execute strategic account plans, including customer objectives, stakeholder maps, risks, renewal plans and 12- to 18-month growth opportunities

Lead renewals, commercial negotiations and expansion opportunities, using data and customer insight to improve retention and drive net revenue retention

Build trusted relationships with senior customer stakeholders and run effective business reviews that demonstrate value, address risks and align on future priorities

Project manage complex customer initiatives across several technical and non-technical domains, coordinating Sales, Product, Solutions Engineering, Operations, KYC and Onboarding, Legal and Customer Success

Be proactive in identifying and solving client challenges before they become risks

Maintain accurate CRM records, opportunity tracking and forecasts, and report weekly and monthly performance against KPIs, metrics and targets

Ensure the best possible customer experience throughout onboarding and beyond

As a Senior Account Manager, you'll own a portfolio of our top strategic clients end-to-end - from onboarding through QBRs and growth planning. You'll drive upsells, uncover expansion opportunities, and turn account insight into revenue, working alongside our global Growth team (US, EMEA, APAC) and closely with Product, Sales, and BI.

This is a senior role with real scope: you'll own the highest-value accounts in the book, set the playbook other CSMs follow, and have a direct line to shaping how the Growth org scales.

Responsibilities:
Revenue Growth - Grow and scale strategic client budgets through upsell and cross-sell.
Client Communication - Build long-term client relationships through proactive, high-value engagement and in-person visits.
Collaboration - Partner with product and sales to align on client needs and growth opportunities.
Strategic Leadership - Drive cross-team initiatives using AI and data to shape client strategy.
Reporting & Analysis - Turn performance data into insights that drive client decisions.
Team Standards - Build and scale playbooks that raise the bar for account management.