דרושים » שירות לקוחות » Customer Success Operations Specialist

Required Customer Success Manager
Tel Aviv
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps us at the center of our customers technology strategy, and ensures every customer can realize the full potential of their investment.
The Role
As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey. Youll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. Youll drive customer retention, revenue realization, and advocacy. Youll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most.
We are looking to speak to candidates who are based in Tel Aviv for our hybrid working model.
Key Responsibilities
Customer Advisory:
Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their deployments
Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention
Account & Portfolio Management:
Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success
Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth
Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes
Internal Collaboration & Customer Advocacy:
Amplify the voice of the customer within, leveraging customer insights to inform our product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization
Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value.

We are seeking a strategic, data-driven Senior Customer Support Operations Manager to lead operational performance and strategic planning for our global support organization. In this role, you will be the "Command Center" for our operations, responsible for ensuring our 24/7 global engine-spanning BPO and In-house teams-runs at maximum efficiency. Your leadership will directly impact our ability to meet SLAs and leverage technology to optimize our workforce.
What am I going to do?
Leadership & Real-Time Strategy: Directly manage and mentor the Shift Managers and WFM functions to ensure 24/7 operational excellence and execution quality.
Global WFM & Forecasting: Own the global staffing model, capacity planning, and forecasting for both BPOand In-house teams to meet SLAs while maintaining budget efficiency.
Operational Performance & Strategy: Analyze high-level support data (SLA, AHT, Cost per ticket) to identify trends, bottlenecks, and strategic opportunities for improvement.
BPO Performance Management: Serve as the operational focal point for our BPO partners, ensuring they meet staffing commitments, discipline, and performance targets.
AI & Efficiency Roadmap: Zendesk Admin for CS and Partner with leadership to define operational priorities and decide where to implement automation and AI based on volume trends and data insights.
Incident Management: Act as the final operational point of contact during high-impact events, outages, or critical escalations, leading the mitigation process.

We are looking for a Customer Success Program Manager to lead cross-functional initiatives that improve customer outcomes, operational efficiency, and scalability across our global CS organization. Based in Israel, you will serve as the strategic anchor bridging our US commercial teams and local R&D/Product pods.

In this role, you will optimize post-sales infrastructure, manage high-stakes account escalations, and translate customer requirements into technical product reality to maximize net retention. The ideal candidate is a highly organized, data-driven operator who can seamlessly collaborate across CS, Product, Engineering, and Operations teams.

Responsibilities
Escalations & Risk Management: Own the operational management of commercial escalations and at-risk accounts, building health frameworks and early-warning mechanisms to identify risks and execute cross-functional remediation plans proactively.
Cross-Functional Programs: Lead strategic, cross-functional customer programs and initiatives, acting as the central project lead to orchestrate alignment and timely execution across US clients, CSMs, and local R&D pods.
Global Team Alignment: Act as the operational bridge between US commercial teams and local R&D/Product, establishing prioritization cadences and translating customer feedback and risks into clear technical context.
Infrastructure & Analytics: Design and scale core CS infrastructure, processes, and tools, partnering with cross-functional teams to optimize the technology ecosystem, refine lifecycle workflows, and operationalize performance dashboards.

Required Senior Customer Success Manager
Tel Aviv
Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for our end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.
We are looking to speak to candidates who are based in Tel Aviv for our hybrid working model.
On a given day in this role you will:
Work as a strategic advisor to your customer providing them with guidance on our best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal team members, advising the customer on strategies to optimize their technical environment or current spend with us, positioning and recommending product features and best practices to accelerate customers time to value and growth
Guide customers through the customer journey to accelerate their time-to-value, overseeing the technical success plan from committed ARR to active consumption. Includes advising customers on on their deployment health & strategies for operating and maturing their environments
Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices to pre-empt critical issues
Facilitate the resolution of high-stakes customer challenges while identifying strategic opportunities to expand our usage through optimized technical solutions
Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how we can build a stronger product and go to market organization.

Were seeking a Global Revenue Operations Project manager to join our Revenue Operations Projects team.
The ideal candidate is a highly organized, action-oriented professional with a strategic mindset, capable of managing cross-functional initiatives across Sales, Customer Success (Post-Sales), and Overlay teams.
This role focuses on improving alignment, processes, and end-to-end sales execution across the organization.
Key Qualities Were Looking For
Project Management Expertise - Ability to define scope, set priorities, and manage timelines across multiple stakeholders.
Business Process Understanding - Strong understanding of Sales and Post-Sales processes, customer lifecycle, and operational workflows.
Cross-Functional Leadership - Ability to drive alignment across Sales, Customer Success, and Overlay teams.
Problem-Solving Mindset - Analytical thinker who can identify gaps, propose solutions, and drive process improvements.
Self-Motivated & Adaptable - Comfortable working independently in a fast-paced, dynamic environment.
If you enjoy working across teams, driving alignment, and improving end-to-end business processes-wed love to hear from you.
Key Responsibilities
This role requires a proactive individual who can manage multiple cross-functional initiatives and ensure alignment across the customer lifecycle:
Lead cross-functional projects connecting Sales, Customer Success (Post-Sales), and Overlay teams.
Drive end-to-end process alignment across the customer journey, from opportunity to renewal and expansion.
Identify gaps and inefficiencies in business flows and propose scalable solutions.
Act as a central liaison between Sales, Customer Success, Operations, IT, and other internal teams.
Facilitate coordination across teams to ensure clear ownership, accountability, and execution.
Support the definition and implementation of standardized processes, governance models, and best practices.
Work with stakeholders to define requirements, priorities, and success criteria for key initiatives.
Collect and incorporate feedback from business teams to continuously improve processes and collaboration.
Track project progress, risks, and dependencies, and provide clear status updates to leadership.

we are looking for a Director of Customer Success.
As the Director of Customer Success, you will lead our efforts in supporting customers as they transition from sales prospects to active, successful users of Ibex products. You will oversee customer deployments, manage long-term relationships, and ensure clients derive optimal value from our solutions.
Working closely with both internal and external stakeholders, you will drive project execution and customer satisfaction.
This is a high-impact, customer-facing role requiring exceptional communication skills, an analytical mindset, and a passion for navigating entrepreneurial healthcare environments.
Location: UK - Remote / IL - Hybrid
Travel: Up to 25%

We're looking for a Senior Executive Leader with extensive experience in building, leading, and scaling complex service organizations.
This role carries full ownership of all service-related processes and performance within the organization, with responsibility for creating a unified, scalable, and high-quality end-to-end service experience for both customers and external partners/service providers. The executive will directly manage the Customer Service Contact Center, Back-Office operations, and Partner Quality functions, while ensuring alignment between operational excellence, customer satisfaction, business goals, and efficiency targets.
The ideal candidate will demonstrate strong strategic capabilities with hands-on operational expertise and have a proven track record in designing and executing company-wide service strategies across multiple customer and operational domains. Leadership in driving cross-functional collaboration, service transformation, process optimization, automation initiatives, and continuous improvement methodologies. They must be capable of defining service standards, implementing KPI-driven management frameworks, and leading organizational change in fast-paced, high-growth environments.
Responsibilities:
Lead and scale our Service Excellence organization, managing senior leaders across Customer Service and Back Office while driving a unified service vision across the company.
Own the end-to-end customer service experience, establishing service standards, SLAs, and quality frameworks, and ensuring consistent execution across all service functions.
Drive operational excellence by leading cross-functional initiatives focused on improving customer satisfaction, increasing efficiency, reducing customer effort, and expanding automation and self-service capabilities.
Manage performance through KPIs, analyze service trends, identify improvement opportunities, and lead continuous improvement initiatives that deliver measurable business impact.
Collaborate closely with Product, Operations, and Technology stakeholders to implement scalable service solutions and support business growth.

we are looking for a company On Cloud - Customer Success Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is at the center of the hurricane being created by the revolution in artificial intelligence.
"our company's data management vision is the future of the market." - Forbes
we are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, our company takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality, and a team of fearless workers who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history.
As a company On Cloud - Customer Success Engineer, you will be regarded as a company Data technical expert specialized in deploying, supporting, and optimizing our enterprise platform within cloud environments. You will be a vital part of the company "Flight Crew" for our customers, working closely with a dedicated team of Support Engineers and Success Managers to manage all post-sales activity and ensure maximum adoption.
Your focus will extend beyond traditional support into active customer success-helping clients design, automate, and navigate hybrid and multi-cloud architectures. You will use your deep cloud-native expertise, hands-on troubleshooting skills, and client-facing mastery to help customers successfully run the company AI OS across the world's leading public and private cloud platforms.
Key Responsibilities
Deploy & Maintain: Deploy, configure, and maintain cloud services and infrastructure components in customer public and private cloud environments.
Build Trusted Relationships: Develop deep, technical, and trusted relationships with customers based on technical excellence, a customer-first mindset, and your command of the company On Cloud product portfolio.
Automation & IaC: Contribute to cloud automation and orchestration efforts using Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) and scripting (e.g., Python, Shell).
Cloud Operations & Observability: Understand and regularly interact with each cloud provider's native monitoring, logging, dashboards, and observability tools, alongside infrastructure monitoring tools (e.g., Grafana, Prometheus).

our company leads the category of Social Video Intelligence, giving global brands the power to see, understand, and control the life of their brand on Social Video.
We are a Tel Aviv-based startup looking for our first US-based Customer Success Manager to help our enterprise B2B customers get the most out of our platform. As our first Customer Success hire in the US, you'll play a key role in building long-term customer relationships and supporting our continued growth in the market.
What you will do:
Ensure customers fully leverage our products features for maximum impact.
Hold periodic check-ins and training sessions to drive adoption and usage.
Analyze customer data to identify opportunities for service growth.
Provide guidance on best practices and product use cases.
Communicate client requirements to internal teams and collaborate to ensure seamless experiences and continuous improvement.

We are seeking a highly motivated and customer-focused Technical Customer Success Manager (TCSM) to serve as a trusted advisor for our cyber security customers. This role combines deep technical expertise with strategic customer engagement, ensuring customers maximize the value of their security investments while achieving their business objectives.
Key Responsibilities
Customer Success & Strategic Advisory
Serve as the primary post-sales technical advisor and trusted partner for assigned customers.
Develop strong relationships with customer stakeholders, including security teams, IT leadership, and executive sponsors.
Translate technical challenges and security risks into business-focused recommendations and outcomes.
Drive customer adoption, engagement, and long-term success through strategic account planning.
Lead customer success reviews, executive business reviews, and ongoing strategic discussions.
Technical Leadership
Provide expertise in endpoint security technologies, cyber security best practices, and security operations.
Own the customer onboarding experience post-sale, driving structured deployment plans that accelerate time-to-value. Partner with Professional Services and Support to ensure smooth rollouts across diverse endpoint environments, minimizing risk and maximizing early adoption milestones.
Guide customers through deployments, integrations, configuration optimization, and adoption initiatives.
Analyze customer environments and provide data-driven recommendations to improve security posture and product utilization.
Design and deliver enablement programs tailored to customer security teams - including workshops, product training sessions, and guided best-practice reviews - ensuring customers build internal competency and maximize platform utilization independently.
Leverage our company's threat intelligence capabilities to provide customers with contextually relevant security guidance - translating global threat data into actionable recommendations specific to their endpoint environment.
Maintain awareness of product roadmap developments and communicate upcoming capabilities to customers in ways that align with their security strategy and drive continued investment.
Collaborate with Support, Engineering, Product Management, and Sales to resolve complex customer issues.
Escalation & Problem Resolution
Own and drive resolution of critical customer escalations from identification through closure.
Act as the customer advocate internally, ensuring timely communication and accountability across teams.
Proactively identify risks to customer satisfaction and develop mitigation plans.
Demonstrate strong analytical and problem-solving skills when navigating technical and business challenges.