We are seeking a highly driven, hands-on Operations Production Engineer to join our Operations & Manufacturing team. In this role, you will serve as the primary operational link to our Contract Manufacturers (CMs), drive the end-to-end NPI handoff process into steady-state production, manage legacy product lines, and streamline the production-side RMA pipeline.
If you thrive in a high-growth, fast-paced hardware environment, love diagnosing complex manufacturing challenges, and are passionate about continuous improvement, this is the role for you.
Key Responsibilities:
Contract Manufacturer (CM) Management & Line Ownership:
CM Operations & Execution: Drive day-to-day operational and technical alignment with external CMs to ensure high build execution, product yield, and strict adherence to quality and schedule targets.
Manufacturing Bottlenecks: Identify and resolve yield drops, component shortages/substitutions, or assembly issues directly with vendor engineering teams.
ECO/ECN Release: Oversee engineering change implementation across active production runs at the CM, maintaining clear configuration control.
NPI Composition Handoff & Legacy Product Support:
NPI to Production Handoff: Lead the operational composition and transfer of new product introductions (NPI) from R&D into scalable volume manufacturing at the CM level.
Legacy Product Management: Maintain operational health, sustaining engineering, and end-of-life (EOL) management for legacy product lines to ensure ongoing delivery stability.
Process Documentation: Define standard operating procedures (SOPs), assembly routing, build packages, and work instructions for incoming product variants.
Production RMA Process:
RMA Pipeline Management: Take ownership of the production side of the Return Merchandise Authorization (RMA) process, ensuring rapid triage, dispositioning, and turnaround times.
Feedback Loop: Feed critical quality, design, and manufacturing insights back to R&D and Quality teams to drive design-for-manufacturability (DFM) improvements.
Continuous Improvement:
Yield & Efficiency Optimization: Track key operational metrics (First Pass Yield, Scrap, Cycle Time) and implement engineering fixes to minimize waste and reduce lead times.
Tooling & Fixturing: Coordinate with suppliers to design, validate, or upgrade assembly fixtures, jigs, and test setups.
Requirements: Must-Have
Education: B.Sc. in Industrial Engineering,g Mechanical Engineering, Electrical Engineering, or a related technical discipline.
Experience: 3-5+ years of experience as a Production, Manufacturing, or NPI Engineer in a fast-paced, multi-disciplinary hardware environment.
Domain Expertise: Proven background working with high-precision electronics, RF systems, or advanced scientific control equipment.
CM Oversight: Hands-on experience managing external Contract Manufacturers (assembly lines, technical alignment, yield tracking, and performance reviews).
NPI & Legacy Management: Demonstrated ability to manage NPI handoff composition into volume production, as well as sustaining/legacy product management.
RMA Management: Proven track record running and dispositioning production-side RMA workflows.
Systems & Processes: Strong working knowledge of PLM/ERP/MES systems (e.g., Agile, Jira, Priority, NetSuite, SAP).
Communication: Excellent verbal and written English skills for effective cross-functional collaboration with R&D, Supply Chain, and external vendor leadership.
Nice-to-Have:
Lean Six Sigma: Lean Six Sigma certification (Green/Black Belt) or practical experience with Lean manufacturing tools and continuous improvement methodologies.
Soft Skills:
High degree of ownership and accountability
Strong communication and cross-functional collaboration skills
Detail-oriented and structured and creative approach to problem-solving
Ability to manage multiple tasks in a fast-paced environment.
This position is open to all candidates.