Required Professional Services Engineer - Integrated Solutions
Key Responsibilities:
Deployment & Integration
Lead end-to-end installation, configuration, and commissioning of EnforceAir Plus systems across diverse global operational environments, including military grade installations, border crossings, airports, and critical national assets.
Integrate EnforceAir Plus with third-party detection layers including EO camera arrays, radar sensors, Jammer and RF detection systems into unified C2 architectures
Validate detection zones, cyber-takeover workflows, and sensors fusion configurations against client operational requirements
Troubleshoot and resolve integration issues across hardware, software, RF, and network layers, both on-site and remotely
Customer Engagement & Technical Advisory:
Act as the trusted technical advisor to customers stakeholders, throughout the full project lifecycle
Conduct site surveys, RF environment assessments, and infrastructure readiness reviews ahead of every deployment
Translate complex operational use cases and threat scenarios into system configurations and deployment architectures
Lead customer acceptance testing (SAT), sign-off procedures, and operational readiness reviews
Training & Enablement:
Design and deliver tailored operator and administrator training programs
Develop site-specific SOPs, operator handbooks, and system administration guides aligned with EnforceAir Plus capabilities and local operational doctrine
Support train-the-trainer programs for large-scale or multi-site deployments across different regions.
Ongoing Worldwide Support:
Provide Tier 2/3 post-deployment technical support and incident response across all global time zones
Participate in a global on-call support rotation, ensuring 24/7 coverage for critical operational deployments
Conduct scheduled system health checks, performance audits, and software/firmware update cycles, responsible for required periodical maintenance support activities
Coordinate cross-regional knowledge sharing and escalations within the worldwide Professional Services team
Internal Contribution:
Feed field intelligence - integration challenges, feature gaps, regional operational insights, additional requirements/enhancements - back to our product and R&D teams
Contribute to global deployment playbooks, integration guides, and internal knowledge repositories
Support junior engineers across the worldwide Professional Services organization.
Requirements: Required Qualifications:
Bachelor's degree in Electrical Engineering, Systems Engineering, Computer Science, or equivalent military/operational experience
5+ years in professional services, field engineering, or systems integration within defense, homeland security, or critical infrastructure
Hands-on experience deploying and integrating multi-sensor security or surveillance systems
Solid understanding of RF communications, spectrum environments, and wireless protocols
Networking architectures & Security operational knowledge
Demonstrated ability to operate independently in remote, austere, or high-security environments
Strong technical documentation and executive-level communication skills in English
Willingness and ability to travel globally up to 40-60%.
Preferred Qualifications:
Direct experience with Counter-UAS (C-UAS), counter-drone, or electronic warfare systems
Background in military signals, electronic warfare (EW), intelligence, or equivalent government operational roles
Experience in multiple global regions (EMEA, APAC, Americas).
This position is open to all candidates.