דרושים » מחשבים ורשתות » IT Support Specialist-Temporary Position

Required IT Support Specialist
As an IT Support Specialist, you will:
Provide technical support to end users both on-site and remotely via phone and email
Install, configure, troubleshoot, diagnose and resolve hardware, software and network-related issues across macOS, Windows and Linux environments
Manage end-to-end onboarding and offboarding processes, including user setup, permissions, equipment provisioning and access revocation
Support and manage mobile devices using MDM solutions, including enrollment, configuration, policy enforcement and troubleshooting
Collaborate with senior system administrators and cross-functional teams to resolve complex technical challenges
Manage and prioritize incoming support requests while ensuring high service standards and user satisfaction
Contribute to the development and maintenance of internal knowledge base, including documentation of processes and best practices
Continuously learn and stay up to date with new technologies, tools and IT trends.

we are seeking a talented IT Service Desk Specialist to join our global IT team. In this pivotal frontline role, you will be the face of IT for employees worldwide, ensuring seamless day-to-day technology operations and delivering an outstanding service experience.
As part of a forward-thinking IT organization that embraces AI-native operations and automation, you will not only resolve technical issues but also contribute to building smarter, faster, and more self-service-driven IT support. The ideal candidate combines strong technical fundamentals with a service-first mindset and a genuine curiosity for AI and automation.

we are looking for a IT Support Specialist.
You will be responsible for providing world-class technical support to internal employees. The EIS group is responsible for the security, stability, and performance of the corporate network environment. You will be part of Enterprise Infrastructure Services and support Corporate IT infrastructure. We evaluate, customize, build, and support products and tools to manage IT infrastructure and scale its operations.
As a IT Support Specialist, you will be responsible for:
Providing world-class support to customers, both in-person at Solution Centers and remotely over live chat, ticket, and phone channels.
Contributing to the analysis, research, and resolution of complex technical issues.
Collaborating with Senior Solution Specialists to present complete solutions to our customers' technical and functional needs.
Ensuring accurate and secure inventory management practices are followed to ensure compliance.
Managing and collaborating with engineering teams on small projects and technical innovations.
Providing actionable and in-the-moment feedback to your teammates to improve our
quality of service delivered

We are looking for a Senior Support Engineer to join our Israel-based support team. This role is critical to maintaining excellent service for our English and Hebrew-speaking customers, handling complex technical and customer-facing issues independently, and helping the team adapt to the next generation of AI-enabled support workflows.
The ideal candidate is a strong hands-on problem solver, an excellent communicator in Hebrew and English, and a senior team player who can elevate team quality, partner closely with leadership, and contribute to improving our internal tools, AI-based workflows, and support processes.
This is a hands-on senior individual contributor role with broad impact. In addition to resolving complex customer issues end to end, this person will help shape how support operates in an evolving environment that increasingly includes automation and AI-assisted workflows and tools.
What youll do:
Own complex technical and product-related support cases from investigation through resolution.
Provide high-quality support to customers in Hebrew and English across written and live interactions.
Handle ambiguous, high-impact, or cross-functional issues with strong judgment and minimal supervision.
Act as a senior point of contact for escalations, sensitive customer situations, and priority cases.
Mentor teammates by sharing knowledge, setting a high bar for case handling, and helping improve team practices.
Use AI-based tools and internal tools effectively in day-to-day work to improve speed, quality, and consistency.
Help to define, maintain and improve support agents, AI-assisted tools, bots, workflows, automations and documentation to improve support effectiveness.
Identify opportunities to reduce friction, improve self-service, and optimize internal support flows.
Collaborate with Product, R&D, Customer Success, TPE, and other internal stakeholders to resolve issues and improve the customer experience.

We are looking for an experienced IT Manager with 10+ years of expertise, strong customer service orientation, and a broad understanding of IT domains. The ideal candidate will have deep knowledge of cloud services and automation.
Responsibilities
Lead and manage a team of 4 professionals.
Build, maintain, and operate on-prem and cloud infrastructure supporting internal labs and engineering/product needs.
Design and manage environments simulating customer setups using diverse technologies:
Thousands of VMware-based virtual machines (primarily Windows, some Linux).
Storage systems such as NetApp, EMC, and others.
VRA environments.
Tanzu Kubernetes Grid (TKG) infrastructure.
Additional technologies as required.
Co-manage cloud-based infrastructure (AWS, GCP, Azure) for development purposes, including POCs and environment simulations.
Monitor budgets and expenses.
Support development and product teams.
Manage licenses.
Administer M365 tenants for lab purposes.
Develop automation scripts using PowerShell or other scripting languages.
Collaborate with multiple internal teams - development, support, and product management - to address ongoing needs.

We are seeking a highly skilled and dynamic Global Support Manager to lead and evolve our customer and technical support center operations.
This role requires a strategic leader with strong technical acumen and a hands-on, support-oriented mindset who can manage performance, drive innovation, and enhance the overall customer experience across a multidisciplinary environment (software, hardware, and support).
Experience in the vehicle market and the ability to operate within complex organizations and product ecosystems is a strong advantage.

We are currently looking for a Connectivity Manager to join our amazing team.

The Connectivity Manager oversees global IoT connectivity and messaging platform operations. This role manages relationships with mobile network operators (MNOs/MVNOs), connectivity providers, and external messaging platform suppliers, ensuring reliable device connectivity and communication services across all markets. This role is critical to success as connectivity and messaging are the foundation of our payment platform and telemetry services, supporting 1.5M+ devices across 100+ countries.

Key Responsibilities:

Strategy & Planning

Develop and execute global connectivity strategy for cellular and emerging technologies
Lead 2G/3G network sunset transitions and migration strategies to ensure zero customer disruption
Develop and implement comprehensive eSIM and redundancy strategies for business continuity
Benchmark messaging platform suppliers on performance, pricing, delivery rates, and global coverage to ensure is always on the best available solution
Vendor & Supplier Management

Manage strategic relationships with MNOs (Verizon, POST, Telenor, Partner, Telstra) and MVNOs (Telit, Webbing), ensuring SLA compliance, commercial terms, and network performance across all regions
Manage external Messaging Platform suppliers: own the vendor relationship, SLA performance, and contractual compliance with current provider (Twilio) and potential alternatives (e.g., Infobip)
Negotiate contracts, pricing, and SLAs with connectivity providers and messaging suppliers across regions
Oversee SIM lifecycle management including procurement, activation, and deactivation
Cost Reduction & Invoice Management

Drive aggressive cost reduction initiatives and optimize data plan management across the device fleet
Manage and monitor monthly invoices from all connectivity and messaging platform suppliers - ensuring accuracy, flagging discrepancies, and tracking spend against budget
Identify opportunities for renegotiation, consolidation, or supplier switching to reduce total cost of ownership
Track and report connectivity and messaging spend trends to leadership