דרושים » מערכות מידע » system Support and Implementation Specialist

abra SAP Department is seeking for an SAP CRM Consultant. We are looking for a skilled SAP CRM Functional Consultant with strong business understanding and hands-on implementation capabilities to join the Digital & CRM domain in a leading retail and energy organization. The role focuses on implementing, configuring, and supporting SAP CRM On-Premise solutions while working in a complex, enterprise-scale environment that impacts large-scale customer experience and digital journeys. This role requires strong functional SAP CRM expertise, proven ability to lead end-to-end processes, and the capability to translate business needs into system solutions, specifications, and actionable deliverables across multiple stakeholders. A full-time position, based in the Sharon area, Israel. Key Responsibilities:
* Implement and maintain SAP CRM On-Premise solutions in alignment with business requirements
* Analyze and define end-to-end business processes across customer service, sales, and digital CRM journeys
* Lead projects and tasks from requirements gathering through design, implementation, and production rollout
* Write functional specifications and work closely with development, integration, QA, BI, and infrastructure teams
* Provide ongoing production support, troubleshooting, and resolution of system issues
* Work with multiple internal stakeholders and external system interfaces
* Support and guide users while ensuring system stability and continuous improvement
* Drive process optimization and business efficiency initiatives across CRM domains

our company offers hope to patients suffering from rare and severe diseases by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets. As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond to benefit the patients we serve. We are a dynamic, fast-paced company operating in over 34 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile, and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! we are one of the worlds largest commercial partners for leading global biotech companies. We are seeking an ERP Priority Lead in Israel, to join our Global Information & Business Technology (IBT) team. In this role, you will lead and support endtoend business processes across the organization, deliver ERP solutions based on Priority, manage system enhancements, and drive integrations with multiple thirdparty platforms. We are looking for a highly motivated, handson professional with strong analytical, technical and project management skills, a collaborative mindset, and a cando attitude.
Responsibilities:

* Lead, manage, and implement Priority ERP projects, including full endtoend ownership of processes and deliverables.
* Oversee ongoing system service, maintenance, and operational stability, ensuring high availability and performance, and provide 2nd+ level support.
* Analyze business requirements, design system solutions, and deliver high-quality implementations that enhance organizational efficiency.
* Design and develop Priority customizations and system extensions to improve functionality and User Experience.
* Ensure successful project delivery within defined timelines, scope, and budget.
* Collaborate with global stakeholders and provide user guidance, training, and ongoing support.
* Manage external partners, including consultants and developers, to ensure alignment and successful execution.
* Drive continuous improvement initiatives by identifying gaps and optimizing ERP -related processes.
City:
Petah Tikva

The Partner Operations Manager is responsible for overseeing the operational infrastructure that supports the partner ecosystem, with a focus on process management, reporting, analytics, and system enablement. This role manages the day-to-day administration, configuration, and support of the Partner Relationship Management (PRM) platform, ensuring partners and internal teams have a seamless, efficient, and reliable experience with partner systems and processes.
How will you make an impact?
Manages the operational framework that supports the partner ecosystem, ensuring processes, workflows, and systems function efficiently and consistently.
Oversees the day to day administration, configuration, and ongoing support of the Partner Relationship Management (PRM) platform.
Develops and maintains partner related reporting, dashboards, and analytics to support visibility into partner performance, engagement, and operational metrics.
Ensures data accuracy, integrity, and consistency across partner systems and related tools.
Collaborates with cross functional teams-including Partner Systems, Product, Sales, and Operations-to implement process improvements and system enhancements.
Troubleshoots system issues, manages PRM support requests, and works with technical teams to resolve system defects or configuration challenges.
Documents operational processes, system configurations, and partner workflows to support continuity and scalability.
Identifies opportunities to streamline partner operations through automation, process optimization, or improved tooling.
Provides partners and internal stakeholders with clear guidance, training, and support on PRM functionality and related operational processes.

we are looking for an experienced Salesforce Consultant to join our team of experts. The candidate will be responsible for understanding our customers business & implementation requirements and for migrating customers to Salesforce to support those requirements.
The Salesforce Consultant will be responsible for performing business analysis in order to support the following departments - Sales, Customer Service, Partner Management, and Operations teams.
Summary of Key Responsibilities
Analyze customer business requirements and define future needs based on Salesforce best practices
Configure the Salesforce application based on the customer's requirements
Implementation and support activities for projects
Allocate tasks including project timelines
Deliver projects, using the most appropriate Salesforce tools and techniques
Apply best practices to build the Salesforce applications
Work with internal and external interfaces
Implement business functionality
Research Salesforce capabilities as needed to suit business requirements
Perform Quality Assurance of customer projects.

DRS RADA is a global pioneer of RADAR systems for active military protection, counter-drone applications, critical infrastructure protection, and border surveillance. The ERP Team Leader is responsible for leading a team of ERP implementors to successfully design, implement, and support ERP solutions across Logistics and/or Finance domains. This role combines hands-on functional expertise with team leadership , ensuring high-quality delivery of ERP capabilities aligned with business processes and organizational strategy. The position will work closely with IT/MIS, Finance, Supply Chain, and business stakeholders to drive successful ERP implementation and continuous improvement initiatives. Key Responsibilities 1. Team Leadership & Delivery Management
* Lead and manage a team of 3+ ERP implementors (functional analysts/configurators)
* Plan, prioritize, and oversee team activities across implementation, support, and enhancement cycles
* Ensure delivery milestones are met (design, configuration, UAT, go-live, stabilization)
* Coach, mentor, and develop team members’ professional capabilities 2. ERP Implementation & Solution Design
* Lead end-to-end ERP implementation projects (requirements ? deployment)
* Translate business requirements into ERP solutions aligned with best practices
* Ensure minimal customization approach and adherence to system standards
* Oversee system configuration and functional design documentation 3. Functional Expertise (Logistics / Finance)
* Act as a subject matter expert in one or more domains: Logistics: Procurement, Inventory, Order Management, Manufacturing/SCM Finance: GL, AP, AR, Fixed Assets, Costing
* Ensure proper business process mapping and system alignment
* Support complex functional issue resolution 4. Oracle ERP Ownership
* Lead implementation and support of Oracle ERP (on-prem or Cloud)
* Ensure optimal usage of standard Oracle capabilities
* (Advantage) Drive Oracle Cloud ERP implementation, upgrades, or migration
* Work with integration teams on upstream/downstream systems 5. Cross-Functional Collaboration
* Act as the key interface between IT, Finance, Operations, and external partners
* Support business users during testing, training, and go-live
* Ensure alignment between ERP processes and organizational policies 6. Governance, Quality & Continuous Improvement
* Enforce ERP standards, documentation, and change management processes
* Support SOX / ITGC compliance where applicable
* Identify improvement opportunities and optimize system usage
* Drive automation and process standardization initiatives

The Project Manager will oversee and manage the end-to-end delivery of digital transformation centered on CRM strategy and the Salesforce platform. This role requires a strong strategic understanding of CRM processes (Sales, Service), deep knowledge of the Salesforce ecosystem, and expertise in Project Management methodologies. The Project Manager will ensure the successful execution of complex Salesforce initiatives while aligning technology solutions with core business goals and maintaining the highest standards of quality and efficiency.
Key Responsibilities:
Lead cross-functional teams in the execution of large-scale CRM and Salesforce programs (e.g., global implementations, legacy system migrations, or platform consolidations).
Develop and maintain detailed program roadmaps, timelines, and budgets for the entire Salesforce portfolio.
Ensure all programs are delivered on time, within scope, and on budget.
Monitor program progress, proactively manage risks, and resolve inter-project issues and dependencies.
Report regularly to senior management and stakeholders on overall program performance and business value realized.
Serve as the primary point of contact for internal business clients (Sales, Service, Marketing departments), ensuring their needs are deeply understood and met by the technology solution.
Manage relationships with internal and external stakeholders, including Salesforce Architects, Development Teams, and Business Process Owners.
Drive organizational change management to ensure high user adoption of the implemented Salesforce solutions.
Collaborate with Salesforce Architects and Engineers to design and implement solutions that meet specific business needs while ensuring system scalability, stability, and platform best practices.
Ensure all projects meet the highest quality and data integrity standards.
Lead, mentor, and motivate multiple project teams involved in the program to achieve high performance.
Allocate resources effectively and manage team workload across the entire program.

CRM Project Manager (Salesforce) abra Technologies delivers end-to-end technology solutions across software, cloud, data, cybersecurity, and digital transformation. With over 1,000 experts and strategic partnerships with leading global providers such as Microsoft, SAP, AWS, and Salesforce, we support organizations across fintech, defense, healthcare, automotive, and e-commerce. We bridge technology and business goals by delivering scalable, tailored solutions that drive innovation and measurable impact. Our DNA combines people, processes, and technology to create real value for our clients. Want to grow your skills and career? Join us!
About the Role abra is seeking an experienced CRM Project Manager with hands-on Salesforce experience to lead Salesforce projects from business requirements through implementation and production. This role is ideal for someone who can independently drive projects, lead business and technical stakeholders, write functional specifications, and ensure successful delivery from end to end. Full-time position based in the Southern / Shfela area, Israel.
Key Responsibilities
* Lead Salesforce CRM projects from business requirements through implementation and go-live.
* Gather and analyze business requirements together with business stakeholders.
* Write business and functional specification documents.
* Translate business needs into scalable Salesforce solutions.
* Work closely with Salesforce Administrators, Developers, QA teams, and business users.
* Manage project scope, timelines, priorities, risks, and delivery quality.
* Drive cross-functional teams and ensure successful end-to-end delivery.
* Lead user acceptance activities and support production deployments.

abra SAP department is seeking an SAP Finance Project Manager. We are looking for a skilled SAP Finance Project Manager to lead ERP-based finance solutions end-to-end — from understanding business needs to delivering and improving systems in production. This role sits at the intersection of Finance and IT and requires strong SAP finance knowledge, ERP systems understanding, and proven project and stakeholder management experience. A full-time, hybrid position, based in the Central District of Israel. ?Key Responsibilities:
* Lead end-to-end SAP finance projects, including planning, delivery, testing (UAT), and go-live
* Gather, analyze, and define business and functional requirements and perform systems and business process analysis
* Prepare and maintain functional and technical specification documents
* Define and document ERP integrations and technical interfaces while collaborating with ERP, BI, Data, and Integration teams
* Drive automation initiatives and improve SAP-based financial processes
* Manage external vendors and internal stakeholders throughout project execution
* Ensure compliance with information security, documentation, and change control standards

Customer Service
An Israeli CRM and Business Tech company undergoing a rapid transition to an AI-first approach across its products, services, and internal processes.
We are looking for a hands-on professional who will take ownership of customer-facing AI solutions, become a central point of contact for key customers, and work closely with our product and AI development efforts.
This is a cross-functional role with real impact on how the company operates and grows over the coming years.
Responsibilities:
Own and manage ongoing relationships with customers, gradually taking on a central Customer Success role
Analyze complex business needs and translate them into CRM and AI-based solutions
Define and design AI agents, automated processes, and advanced workflows
Lead and support solution implementation with customers, including hands-on involvement when needed
Work closely with development and implementation teams
Identify problems, propose solutions, and take full ownership from definition through execution
Continuously improve internal workflows and delivery processes using AI
What we offer:
A key role with real influence on the companys direction
Direct collaboration with the CEO and a high-quality core team
An opportunity to help shape the next generation of CRM and AI-driven solutions
A flexible, non-hierarchical work environment that values initiative and impact.

The Salesforce System Analyst would perform a key position in our Commercial Applications team, responsible for gathering business requirements and implementing those within Sales Cloud, Service Cloud and Apttus CPQ. Were looking for a Self-driven, proactive, and comfortable working independently across distributed time zones individual. Working side by side with Global Process Owners, Product Owners, Scrum Masters and ERP SAP experts in a position that brings our users to have a simple, automated and scalable experience.

Key Responsibilities
Lead requirements gathering, analysis & solution design, development oversight, and demos for enhancements and transformational initiatives.
Drive high-quality execution across the full SDLC, ensuring readiness for development, CI/CD, SQA, UAT, and deployment.
Operate within a Scrum‑oriented environment, actively participating in Agile ceremonies and maintaining your Jira progress with ownership and transparency to support a healthy, well-prioritized backlog.
Approach business and technical challenges holistically, offering scalable and elegant solutions.
Collaborate closely with project managers, developers, and SQA teams to ensure high-quality, on-time delivery.
Apply practical prompt engineering and scripting skills to optimize workflows and enable intelligent automation.
Integrate APIs and third‑party tools into a robust Salesforce solution.