דרושים » מחשבים ורשתות » Help Desk- Parental Leave Replacement

Requirements:
Minimum of 1 years of experience in IT support or a related technical role (experience in high-tech or startup companies - advantage).
Hands-on experience with Azure, Entra ID, and Microsoft 365 cloud environments - advantage.
Strong troubleshooting skills for Windows and macOS laptops, as well as mobile devices.
Solid understanding of network infrastructure concepts, including firewalls, Wi-Fi, and VPN technologies.
Working knowledge of AV conferencing systems (Zoom, Polycom)
Background in the system administration field - advantage
Experience with endpoint management tools such as Intune or Kandji - advantage
Knowledge of IT automation or scripting (PowerShell/Python) - advantage
Knowledge of IT knowledge base and documentation processes - advantage
Personal Skills:
Strong service-oriented mindset with a high level of professionalism.
Excellent problem-solving abilities and strong analytical thinking.
Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
Strong communication and interpersonal skills, with the ability to support employees at all levels.
Ability to work both independently and collaboratively within a fast-paced team environment.

Requirements:
4+ years of experience in IT Support, Helpdesk, or IT Operations within a fast-paced tech company.
Strong hands-on expertise supporting both macOS and Windows operating systems.
Experience in troubleshooting hardware, software, networking, and SaaS application issues.
Proficiency with enterprise IT & MDM tools, specifically Google Workspace, Microsoft Azure/Entra ID, Kandji, Jamf, JumpCloud, Freshservice, Zoom, and Slack.
Solid understanding of modern IT infrastructure, cloud environments, and identity management.
Experience managing and developing automations for employee IT lifecycle, including seamless onboarding, offboarding, and asset provisioning.
Knowledge of networking protocols and troubleshooting.
Experience with scripting languages (e.g., Bash, PowerShell, Python) for advanced IT automation - an advantage
Relevant IT certifications - an advantage
Strong analytical and problem-solving skills with excellent attention to detail.
Highly service-oriented mindset with strong communication and interpersonal skills.
Ability to work independently, take initiative, and collaborate effectively across teams.
Fast learner with the ability to adapt quickly in a fast-paced environment.
Willingness to work flexible hours when required based on business needs.
Fluent in both Hebrew and English.
Willingness to work on-site from our Tel Aviv office, five days per week.

Requirements:
Professional certification macOS Support Essentials or proven macOS experience
SaaS Systems Administration (MDM, GSuite, Slack, SalesForce, Zoom, ..., etc)
Network Administration multiple floors: WiFi, LAN, Fortigate Firewall, ...
Well organized IT Assets manager
Another Professional certification (e.g. CCNS, CISSP, MCSE) is an advantage
Customer service background or experience required
Experience working in a fast-paced team environment is strongly recommended
3+years experience in a Help Desk or Support role required
High level English
Added Bonus:
Bash, Google Script, Powershell scripting or similar is a plus
Cloud Experience is an advantage (AWS, Azure, GCP)
Experience and familiarity with AI tools
Automations

Requirements:
You bring 3+ years of IT support experience and know how to troubleshoot across both Windows and macOS
You communicate clearly, set expectations well, and keep users informed in a calm, professional way
You can manage multiple requests at once, prioritize effectively, and stay organized with minimal supervision
Youre comfortable supporting employee access and administration across tools like Okta, Zoom, Slack, and Google Workspace
You have a strong service mindset and care about creating a positive support experience
Youre confident handling basic network troubleshooting and know when to escalate issues efficiently.

Requirements:
3+ years of experience as an IT Manager or in a similar IT leadership role in a modern tech company.
Proven experience independently owning IT operations end-to-end in a fast-paced, distributed environment.
Strong hands-on experience supporting macOS, Windows and Linux environments.
Experience managing SaaS platforms, endpoint management, device security and hardware lifecycle processes.
Good understanding of networking, including firewalls, switches, Wi-Fi, VPNs and office connectivity.
Experience implementing IT security standards and operational controls in a distributed workplace.
Strong documentation, communication, stakeholder management and project ownership skills.
Ability to prioritize effectively, communicate clearly and provide excellent service to employees and stakeholders.
Experience with AWS/GCP and DevOps processes is a strong advantage.

Requirements:
* At least 3 year of experience as an IT administrator, including installations, monitoring, and supporting systems, backend environment understanding (GPO, Single Sign-On, Active Directory, O365, G-Suite)
* Experience with Linux Systems - Must
* Experience with Cloud services AWS- a big advantage
* Experience with Git, Jenkins, and CI/CD- an advantage
* Excellent ability to install, administer, and troubleshoot computer hardware and software (Mac OS X- must, Windows- big advantage)
*  Knowledge of networking components and infrastructure (LAN / WAN, TCP/IP, DHCP, DNS, switches, firewalls)
* Experienced with monitoring systems
* Troubleshooting capabilities
*  Fluent in Hebrew & English
* Knowledge with MySQL/PostgreSQL/Elastic - Advantage
* High customer orientation skills.
About the Company: Our mission is to protect every mobile app worldwide and its users. We provide mobile brands with the only patented, centralized, data -driven Mobile Cyber Defense Automation platform. Our platform delivers rapid no-code, no-SDK mobile app security, anti-fraud, anti-malware, anti-cheat, anti-bot implementations, configuration as code ease, Threat-Events threat-aware UI / UX control, ThreatScope Mobile XDR, and Certified Secure DevSecOps Certification in one integrated system. With us, mobile Developers, cyber and fraud teams can accelerate delivery, guarantee compliance, and leverage automation to build, TEST, release, and monitor the full range of cyber, anti-fraud, and other defenses needed in mobile apps from within mobile DevOps and CI/CD pipelines. Leading financial, healthcare, m-commerce, consumer, and B2B brands use us to upgrade mobile DevSecOps and protect Android & IOS apps, mobile customers, and businesses globally. Today, our customers use our platform to secure over 50,000+ mobile apps, with protection for over 1 billion mobile end users projected. We are an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion in our workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. All qualified applicants will be considered for employment without regard to these characteristics.

Requirements:
+4 years of experience in a customer-facing Tech Support/ Integration/ Services role at a SaaS company or equivalent experience
Proven experience with SQL and data analysis - MUST
Proven experience with debugging web applications
Strong project management skills
Excellent problem-solving and troubleshooting skills
Proven excellent customer-facing communication skills (verbal and written)
Familiarity with the US healthcare industry- Advantage
Proven experience in programming (JavaScript, Python, Nodejs) - Advantage