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we are seeking a Finance Operations Team Lead to join our finance operations team. This is an opportunity to make a significant impact at a rapidly growing multinational fintech company.
This is a key role in delivering supreme support and service to our team members and customers. You will be a valuable resource throughout the invoicing and payment process and a crucial point of contact for our customers.
As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration. If you have excellent interpersonal and communication expertise, strong writing and analytical skills and a desire to leverage your knowledge of fintech and payments; this opportunity is a perfect fit. This role will report to the VP Operations.
Responsibilities:
Create an inspiring team environment with an open communication culture
Delegate tasks and set deadlines for your internal team
Discover training needs and provide coaching
Set clear team goals and motivate team member
Monitor team performance and report on metrics
Work with customers to correct payment details provided or to obtain any missing information
Handle team and customer support related to the entire invoice and payment process.
Identify opportunities for improvement and provide recommendations to enhance process efficiency and automations
Work cross functionally with other departments (such as tech, support, customer success) to ensure that issues are resolved and to improve processes