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Join Us at the Cutting Edge of Knowledge Management Are you passionate about building products that solve real customer problems and create meaningful business impact? Do you thrive in cross functional environments, working closely with engineering, design, sales, support, and customers to turn complex challenges into simple, elegant solutions? KMS Lighthouse is looking for a highly motivated, detail oriented Technical Product Manager with a strong sense of ownership to lead key parts of our knowledge management platform. In this role, you will drive the strategy and execution for core product areas, including AI powered features, helping our customers deliver better experiences to employees and end users. You will own the full product lifecycle from discovery and research to delivery, iteration, and success measurement.

Responsibilities:

* Define and lead the product roadmap for key areas of the Lighthouse platform, aligning customer needs with business goals
* Drive the development of AI powered capabilities that enhance search, automation, and user experience
* Collaborate with engineering and design to build scalable, reliable, and intuitive products
* Partner with sales, customer success, and support to understand customer challenges and translate them into product solutions
* Conduct user research, customer interviews, and market analysis to identify opportunities and prioritize work
* Write clear, detailed product specifications and user stories that enable teams to deliver with focus and clarity
* Drive cross functional execution from discovery through development, launch, and iteration, ensuring high quality and timely delivery
* Own product success metrics and use data to inform decisions, improvements, and prioritization

Benefits:

* Experience working on knowledge management, productivity tools, or customer service platforms

We are looking for an exceptional and passionate Product Manager to join a team of Product Managers working together on a large, complex product.

Your impact

Own the product vision, strategy, roadmap, and backlog for the product domain, balancing customer needs, technical feasibility, and business priorities
Lead the product lifecycle end-to-end, from discovery and requirements definition through development, launch, and continuous iteration, in close collaboration with R&D and UX
Work hands-on with Data Scientists and Researchers to define AI-driven capabilities, frame problems, set success criteria, and translate research into scalable, production-grade product features
Engage directly with customers and support sales and presales activities by presenting the product, validating concepts, gathering feedback, and providing strong domain and product expertise
Representing the product domain internally and externally, collaborating with other Product Managers to ensure alignment across domains, shared product flows, and clear communication of vision, priorities, and tradeoffs.