דרושים » מחשבים ורשתות » IT Support Engineer

we are seeking an experienced IT Support Specialist to join our IT support team. In this role, you will be responsible for providing first-line support to our companys employees by managing user accounts and access, troubleshooting hardware and software issues, and handling our employees' onboarding and offboarding.
Responsibilities:
Provide first-line technical support to our companys employees across all global offices, ensuring fast, professional, and customer-oriented service.
Lead and execute IT processes for employee onboarding and offboarding, including systems provisioning, access governance, device setup, and security compliance.
Provide AV support for the company auditorium and conference rooms, including management and troubleshooting of Zoom Rooms, Polycom systems, and other video-conferencing technologies
Troubleshoot and resolve hardware, software, and network-related issues on both Windows and (mostly) macOS environments.
Manage IT requests and incidents related to cloud services and enterprise applications, including Microsoft 365, Slack, Zoom, and additional SaaS platforms used internally.
Administer and monitor cloud-based infrastructure components, including Azure AD, Intune, Kandji, as part of the companys internal IT ecosystem.
Collaborate closely with the Systems and Security teams to identify, escalate, and resolve complex technical issues, as well as improve IT workflows and automation.

Were looking for a talented IT Support Specialist to join our growing IT team and support IT activities, provide services to employees and be involved in planning and implementing IT projects.
Responsibilities
Act as the primary contact for IT-related inquiries and resolve technical support requests through in-person interactions, email, and ticketing systems.
Diagnose and resolve complex hardware, software, multimedia, network, and security issues with advanced troubleshooting.
Fully support, configure, maintain, and optimize end-user equipment and IT infrastructure, including systems and networks.
Oversee IT aspects of employee onboarding/offboarding, utilize automation to streamline processes, and manage devices across sites using MDM for synchronization and security.
Identify urgent technical issues, escalate as necessary, and collaborate with technical teams to ensure effective IT operations.
Provide clear guidance, training, and support, acting as an internal tech consultant to enhance user experience.
Implement and maintain IT best practices by evaluating and adopting new technologies to enhance process improvements and IT capabilities.

Were looking for an outstanding IT Engineer to join the IT team and spread the power of our company. Reporting to the IT Manager, you will be part of the broader IT organization.
WHAT YOULL DO
Help with the design and evolution of our companys MDM strategy, ensuring scalable, secure, and seamless management of macOS, Windows, and mobile devices.
Define global standards, policies, and best practices for device management, implemented across the broader IT team.
Build and optimize zero-touch deployment workflows using Kandji and Intune.
Partner with IT support teams to operationalize onboarding, compliance, and device lifecycle processes at scale.
Serve as the global Tier 3 escalation point for complex MDM and endpoint-related issues.
Collaborate with Security and Engineering to align endpoint configurations with company-wide security and productivity objectives.
Continuously evaluate new tools, features, and frameworks to strengthen our MDM capabilities.
Support audit, reporting, and compliance initiatives by maintaining clear visibility into device health and fleet metrics.
Collaborate with IT technicians to support day-to-day IT operations, guiding execution while helping resolve advanced tickets across hardware, software, and access-related topics.
Collaborate with Security and Engineering to align endpoint configurations with company-wide security and productivity objectives.

we are seeking a hands-on IT Team Lead to lead and scale our local IT operations. This role combines technical expertise with strong leadership, ensuring the companys infrastructure, systems, and support processes run securely, efficiently, and reliably.
The IT Manager will own all aspects of day to day IT operations from help desk and endpoint management to systems administration, security implementation, and IT strategy execution. This is a leadership position for someone who thrives on solving complex problems, driving operational excellence, and mentoring a growing technical team.
Key Responsibilities:
Management and Leadership-
Lead and mentor the IT team, including full time and student members.
Build and maintain a service oriented culture focused on reliability, security, and continuous improvement.
Define and track IT operational KPIs, SLAs, and process documentation.
Writing documentation and maintaining the teams knowledge base.
Collaborate with other departments to ensure smooth technology operations and compliance alignment.
Deal with Technical and managerial escalations.
Hands-On Technical Operations-
Serve as the senior escalation point for technical incidents, outages, and escalations.
Manage and maintain company IT infrastructure, endpoints, and network environment.
Oversee user lifecycle management onboarding, offboarding, permissions, and access control.
Administer SaaS platforms such as Google Workspace, Atlassian, Slack and HubSpot.
Deploy and manage MDM systems (Jamf, Intune) for endpoint compliance and security.
Lead automation initiatives using scripting tools .
Ensure system reliability, patch management, and IT asset tracking.
Maintain and enforce IT security standards and best practices.
Preferred Qualities-
A player-coach mindset equally comfortable managing people and solving technical issues.
Strategic thinker who builds scalable, secure IT processes.
Empathetic leader who develops and motivates team members.
Strong ownership mentality and accountability for service quality.
Ability to thrive in a high growth, fast-paced environment.

The Director of Global IT Operations will lead our global IT Support and Systems Administration teams, serving as the strategic "face of IT" for a rapidly growing workforce. Reporting to the VP of Global IT & Systems, you will mature our service-facing technical functions by balancing high-level strategy with hands-on technical excellence. This role is pivotal in driving an automation-first culture that reduces user friction while maintaining a robust security posture across a cloud-native environment.
Responsibilities
Strategic Leadership: Manage and mentor a global, multi-site team of IT Support Engineers and Systems Administrators across the US and Israel.
Operational Excellence: Drive daily operations and long-term roadmaps for support services, ensuring high-touch service delivery and metric-driven performance.
Automation & AI: Identify and implement AI-driven tools and automation frameworks for onboarding, offboarding, and routine ticket resolution to enhance efficiency.
Cross-Functional Partnership: Act as a diplomat between IT and business departments to ensure IT is viewed as a strategic partner and enabler.

We are looking for an Helpdesk Admin Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
We are seeking a highly motivated and detail-oriented Helpdesk Support Specialist to join our growing team. In this role, you will be the first point of contact for our employees, providing exceptional technical support and ensuring a smooth and efficient IT environment. You will be responsible for troubleshooting hardware and software issues, managing user accounts, and supporting a variety of critical applications.
Responsibilities:
Provide timely and effective technical support to end-users via tickets, email and in-person while addressing hardware, software, and network issues.
Troubleshoot and resolve technical problems related to Windows and macOS operating systems, including laptops, desktops, and peripherals.
Manage user accounts and access permissions using JumpCloud.
Manage user email and groups using Google WorkSpace.
Support and maintain Atlassian suite applications (e.g., Jira, Confluence), Slack and other company wide applications.
Administer and troubleshoot Zoom Rooms systems, ensuring seamless video conferencing experiences.
Onboard and offboard employees, including setting up new user accounts, configuring hardware, and managing access permissions.
Manage IT procurement: sourcing, ordering, and inventory management of hardware and software.
Document technical solutions and procedures to build a comprehensive knowledge base.
Maintain accurate records of support requests and resolutions.
Provide training and support to end-users on various software and hardware applications.

we are a leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, we enable creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, we provide a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently.
?About the Role We are looking for a tech-savvy, service-oriented IT Service & Automation specialist to join our team. This is a unique hybrid role (50/50 split) designed for someone who loves solving hands-on technical issues while possessing the mindset of an automation builder. You will provide top-tier support to our employees (primarily Mac environment) while actively streamlining our internal IT processes through low-code automation and API integrations.
What Youll Do Service & Support (50%): Provide high-quality Technical Support (On-site) for our team, managing tickets via Freshdesk and ensuring a seamless Employee Experience. IT Automation: Identify manual bottlenecks and build low-code workflows to automate IT operations (e.g., Onboarding/Offboarding, permission syncing). system Administration: Manage and optimize our SaaS stack, including Google Workspace, Okta, and HiBob Fleet Management: Administer our Mac-based environment using JumpCloud (MDM) to ensure security and compliance. Integration: Use Webhooks and APIs to connect different platforms and create automated data flows between our internal tools.

Are you looking to be part of a team that impacts the world's future daily? Our team does that every single day.
We are looking for a passionate IT & Information Systems Manager to join our team at our TLV site.
In this role, you will own and lead all Information Systems and IT operations in a fast-growing global company. You will be responsible for managing end-to-end IT processes, including equipment procurement, infrastructure planning and implementation, security governance, and ensuring reliable, scalable systems across the organization.
This is a key role within the company, requiring a proactive, Hands -On leader who can drive efficiency, support business growth, and provide a seamless technology experience for our teams
Responsibilities - what you will be doing:
Build, scale, and manage the companys IT infrastructure and operations.
Own and optimize all company Information Systems and internal platforms.
Define IT processes, SLAs, and operational standards to ensure reliable service.
Lead the companys security posture, including policies, tools, and procedures.
Design and maintain Business Continuity and Disaster Recovery strategies.
Ensure compliance with relevant security and regulatory frameworks.
Manage identity, endpoint, and access management systems.
Improve operational efficiency through automation and system integrations.
Optimize internal SaaS platforms and business applications.
Manage IT vendors, procurement, and budget planning.
Maintain organized documentation and structured IT processes.
Support a global workforce by improving employee technology experience.

We are looking for a hands-on System Administrator to be the primary IT owner for our Israel office.

This role combines day-to-day onsite support, infrastructure troubleshooting, and close collaboration with the global Corporate IT team.

You will own the full device lifecycle, identity & access workflows, office networking stability, and ensure high standards of security and IT hygiene.

Responsibilities
Endpoint & Device Lifecycle (macOS & Windows)

Full ownership of provisioning, enrollment, inventory, repairs/RMA, loaners, secure wipe & disposal
macOS management via Jamf (Jamf Pro preferred) - profiles, policies, patching, FileVault, deployment
Windows management via Intune - enrollment, compliance policies, app deployment, patching baselines
Zoom Rooms & AV

Zoom Rooms setup and daily operations
Troubleshooting audio/video issues, controllers, displays, scheduling reliability
Support for cameras, mics, speakers, HDMI, docking stations & drivers
Identity & Access

Okta administration: user lifecycle, MFA troubleshooting, SSO issues
Google Workspace administration (users, groups, permissions, login/email issues)
Atlassian basics (Jira & Confluence user management)
Clean, least-privilege access handling
Office Networking & Infrastructure

LAN/WiFi troubleshooting, switch ports, AP issues, DHCP/DNS symptoms
VPN client troubleshooting
Familiarity with Fortinet (FortiGate preferred) and VPN concepts (IPsec / SSL-VPN)
Security & IT Hygiene

Patch urgency, phishing awareness, credential safety
Strong incident discipline and endpoint security baseline management

The Director of Global IT Operations will lead our global IT Support and Systems Administration teams, serving as the strategic "face of IT" for a rapidly growing workforce. Reporting to the VP of Global IT & Systems, you will mature our service-facing technical functions by balancing high-level strategy with hands-on technical excellence. This role is pivotal in driving an automation-first culture that reduces user friction while maintaining a robust security posture across a cloud-native environment.

Responsibilities
Strategic Leadership: Manage and mentor a global, multi-site team of IT Support Engineers and Systems Administrators across the US and Israel.

Operational Excellence: Drive daily operations and long-term roadmaps for support services, ensuring high-touch service delivery and metric-driven performance.

Automation & AI: Identify and implement AI-driven tools and automation frameworks for onboarding, offboarding, and routine ticket resolution to enhance efficiency.

Cross-Functional Partnership: Act as a diplomat between IT and business departments to ensure IT is viewed as a strategic partner and enabler.