דרושים » שירות לקוחות » Customer Sucess Manager - Argentina

Appdome’s mission is to protect every mobile app in the world and the people who use mobile apps in their lives and at work.
Appdome?provides mobile brands with the only patented, centralized, data-driven Mobile Cyber Defense Automation platform, delivering rapid no-code, no-SDK mobile app security, anti-fraud, anti-malware, anti-cheat, anti-bot implementations, configuration as code ease, Threat-Events™ threat-aware UI/UX control,?ThreatScope™ Mobile XDR, and Certified Secure™?DevSecOps?Certification in one integrated system.
With Appdome, mobile developers, cyber and fraud teams can accelerate delivery, guarantee compliance, and?leverage automation?to build, test, release, and?monitor?the full range of cyber, anti-fraud, and other defenses needed in mobile apps from inside mobile DevOps and CI/CD pipeline.
Leading financial, healthcare, m-commerce, consumer, and B2B brands use?Appdome?to upgrade mobile?DevSecOps?and protect Android & iOS apps, mobile customers, and mobile businesses globally.
Today,?Appdome's?customers use their platform to secure over 50,000+ mobile apps with protection of over 1B mobile end users projected.
We are?seeking?a driven and results-oriented Customer Success Manager based in Buenos Aires, Argentina to join our team. In this role, you will focus on customer retention and growth by building trusted relationships, understanding customers’ security?objectives, and driving successful renewals and expansions.
The ideal candidate is a proactive communicator with strong interpersonal skills and a solid technical foundation. You excel at managing complex enterprise relationships and sales cycles, and you thrive in a dynamic environment that demands collaboration across teams and effective engagement with stakeholders via phone, email, and in-person interactions.
This role is remote and will be based in the Buenos Aires, Argentina with travel to customer sites. Applicants must be based in this location. Please submit your resumes in the English language. ?Responsibilities Build strong relationships with all your customers, from team members to executives. Regularly engage with them to understand their business?objectives, goals, decision-making processes, and budgeting cycles. Stay connected as organizational changes occur.
* Collaborate closely with the Customer Organization, including the?worldwide?team, peer CSMs, Enablement and Onboarding, and Service Delivery teams, to deliver exceptional value to customers.
* Identify?expansion and upselling opportunities, ensuring they align with the customer’s strategic goals, and build a strong pipeline to drive future growth.
* Serve as an advocate for your customers, addressing and resolving issues promptly while?maintaining?high customer satisfaction and review scores.
* Become a subject matter expert on all?our?offerings, introducing new products and solutions across your entire customer portfolio.
* Drive pipeline creation and close expansion sales each quarter, consistently growing your portfolio’s ARR.
* Manage?timely?renewals,?maintaining?the current exceptionally low churn rate.
* Travel regularly to meet with customers and attend conferences,?strengthen?relationships,?and stay informed about industry trends.
* Collect and share valuable customer feedback, including NPS insights, reviews, case studies, and references.

We are currently looking for a Customer Success Manager who will drive retention and growth among our most valuable customers and distributors by understanding their business needs and helping them succeed. As a Customer Success Manager, you will be responsible for assisting and consulting our companys customers about our new or existing products and will make sure that all our customers needs are being addressed.
We are looking for candidates who can build a solid relationship with a genuine passion for the success of their customers, as well as a proactive problem solver with impressive communication and presentation skills.
The Customer Success Manager at our company will be part of the Customer Success team, and will report directly to the Customer Success Director.
Your key responsibilities will include:
Build a solid and genuine relationship with our companys customers and distributors.
Ensure customers receive the best value from the product or customer support team to increase sales volume to existing customers.
Serve as the trusted focal point of contact for our company distributors and large customers
Increase the retention and growth of our companys most valuable customers
Work with the customer to map goals and requirements and assist in building the customers strategy.
Plan initiated interactions with the customer and be responsible for providing a suitable technological solution to improve our customer existing systems and handling continued sales and contract renewals.
Ensure that our customers are familiar with our company future products and services
Collaborate with the Sales, R&D, Product Manager, Operations and Technical support teams for making sure our customers request is taken care of.
Occasional travel for customer events, training, and/or meetings may be required.

At our company, customers who choose our Signature Success Plan unlock our most elite level of partnership - expert guidance, deep product knowledge, and proactive support to stay agile and maximize value. As a Customer Success Manager (CSM) for Signature Success, you will become a strategic partner to our most important customers, serving as their trusted advisor and orchestrating the full Signature experience.

Role Description
You will proactively set the customer up for success through optimization of the solution, with special care during critically important peak events. This will require technical knowledge of Salesforce Clouds, and the ability to work closely across internal and external teams to provide a unified Signature experience. As a Customer Success Manager, you will be a named advisor to a portfolio of Signature Success customers in Nordics. You will build deep, trusted relationships with customer stakeholders and Salesforce account teams, maintaining a high level of awareness of customer priorities, business goals, and potential risks.

You will proactively guide your customers to success by aligning their business goals with the Salesforce platform, offering strategic and solution recommendations, coordinating Signature Success deliverables, and ensuring operational excellence during critical events. You will also support communication during major incidents, providing timely updates and managing customer expectations.

Your Impact

Strategic Partnership

Act as the trusted point of contact and advocate for your customers, driving alignment between their business goals and Salesforces capabilities.

Build and sustain relationships with customer IT and business executives, becoming a true strategic partner.

Customer Enablement

Guide customers in adopting the Salesforce platform through proactive recommendations and personalized service delivery from the Signature catalogue.

Provide insight into new features and releases, helping customers navigate change and mitigate potential risks.

Incident Management

Support communications during high-severity incidents, ensuring a smooth and transparent experience while advocating for customer resolution.

Renewal & Growth

Clearly articulate and demonstrate the value of Signature Success and platform capabilities to ensure ongoing investment and expansion.

As a Regional Sales Director, you aren't just managing accounts-you are the architect of the entire customer journey. You will lead a cross-functional team to bridge the gap between initial connection and long-term value, ensuring our legal-tech solutions become a vital part of our partners' success

Who are you?
We are looking for a commercially-minded leader who thrives in a fast-paced, dynamic environment. You are someone who:

Balances Strategy with Action: You are part strategic visionary and part relationship builder-skilled at earning trust while actively seeking new growth opportunities.
Is Data-Informed & Agile: You use insights to guide your decisions and manage multiple priorities with confidence.
Is an Exceptional Communicator: You enjoy presenting to senior decision-makers and have a natural ability to influence and inspire others.
Has a Global Mindset: You are comfortable collaborating across borders and can navigate remote environments with ease.
Key Roles and Responsibilities
Empower Your Team: Provide leadership and guidance to your regional team, fostering a culture of excellence and shared outcomes.
Cultivate Partnerships: Act as a trusted advisor for key customers, building deep, lasting relationships rooted in satisfaction and retention.
Drive Growth through Insight: Use data and performance metrics to identify opportunities for expansion and proactively address customer needs.
Own the Lifecycle: Manage the full revenue cycle, from the first conversation through to contract negotiation and renewal.
Champion our Brand: Represent mission at industry conferences and high-stakes meetings across your region.

Serve as the primary point of contact and trusted advisor for customer technical stakeholders, deeply understanding their business needs and aligning them with our solutions
Provide expert technical guidance to developers, product managers, system architects, and marketers on best practices for leveraging our Image, Video, and Asset solutions
Nurture strong customer relationships through ongoing communication, regular meetings, and proactive support to ensure satisfaction and retention
Identify and pursue expansion and upsell opportunities in collaboration with the sales team, leveraging scaled customer success motions to drive revenue growth
Drive product adoption and maximize value realization by monitoring customer usage trends and deploying proactive, automated interventions
Track customer health using analytics and segmentation, identifying risks early and executing mitigation strategies to ensure long-term success
Act as the voice of the customer internally, synthesizing insights from interactions and data to influence product development, support initiatives, and sales strategies

DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth. As a Customer Success Manager , you will serve as the trusted point of contact for our customers and lead them end-to-end through implementation, onboarding, and ongoing adoption of DealHub’s platform. Your mission is to drive successful implementations and go-lives, strong adoption, high retention, and long-term customer growth—by combining technical execution, strategic guidance, and strong relationship management. You will work hands-on with customers to configure solutions, lead onboarding projects, deliver training, and ensure customers realize ongoing value from the platform. You will act as both a technical trusted advisor and a business partner, helping customers translate complex technical requirements into tangible business outcomes. The ideal candidate enjoys solving technically complex onboarding challenges and excels at transforming those challenges into measurable customer value.
?What you’ll do

* Manage a portfolio of customers across different stages of the customer journey, from onboarding through renewal and expansion.
* Lead and execute customer implementations.
* Drive customer meetings on a daily basis, including onboarding sessions, training workshops, follow-ups, and QBRs.
* Understand customer business objectives, revenue workflows, and technical environments to proactively drive value and ROI.
* Serve as a trusted advisor, providing product guidance, best practices, and recommendations to optimize adoption and usage.
* Proactively identify risks, issues, and blockers, and lead resolution to ensure customer satisfaction and retention.
* Identify expansion and upsell opportunities within existing accounts and collaborate with Sales to execute on them.

Exposure Analyst (Customer-Facing)
About XM Cyber: XM Cyber is a leading hybrid cloud security company that’s changing the way organizations approach cyber risk. We transform exposure management by showing our customers exactly how attackers might combine misconfigurations, vulnerabilities, and identity exposures across cloud and on-prem environments to compromise critical assets. With XM Cyber, our customers can see all the ways attackers might get in—and the best ways to stop them with a fraction of the effort. About You & The Role: Are you someone who loves connecting with people just as much as you love talking tech? We are looking for a highly empathetic, customer-focused Exposure Analyst to join our managed services team. In this role, you’ll be the friendly face and trusted advisor helping our premium customers get the absolute best out of the XM Cyber platform. You’ll dive deep into security postures, translate complex attack paths into simple, actionable steps, and build the kind of trust that makes IT and Security teams excited to work with you. Responsibilities: Be the Trusted Advisor: Own the primary technical relationship for a portfolio of enterprise and mid-market customers, establishing yourself as their go-to security partner representing XM Cyber in the customer’s organization. Daily Posture Reviews & Action: Conduct daily reviews and analyses of your customers' security postures using the XM Cyber platform. You'll turn complex findings into clear, risk-based insights and proactively open remediation tickets. Weekly Check-ins & Deep Dives: Lead engaging weekly calls with your customers, hosting targeted deep-dive sessions to guide them on configuration, best practices, and new features to ensure optimal ROI. Bridge the Gap: Drive remediation outcomes by pushing discussions directly with the customer’s IT, DevOps, and Cloud teams—not just their security teams—helping them prioritize efforts based on attack path analysis. Deliver the Big Picture: Proactively track progress and provide monthly reports to both technical and executive stakeholders. You’ll also co-host Executive Business Reviews (EBRs) alongside our Customer Success team. Champion the Customer: Act as the lead technical escalation point, partnering with our internal R&D, Product, and Support teams to make sure your customers' needs are always heard and resolved.

We are looking for an Enterprise Customer Success Manager to join our team. As a trusted advisor to our customers, you’ll represent both the voice of Justt and the voice of the customer - driving growth, guiding clients through challenges, and ensuring long-term success. You’ll work across commercial, technical, and product functions, partnering with diverse payment stakeholders externally and multiple internal teams to deliver measurable value and sustainable expansion
* Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions
* Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights
* Identify and execute expansion opportunities end-to-end to achieve account growth targets
* Define and drive retention strategies through structured account plans to meet retention goals
* Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships
* Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption
* Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities
* Deliver client training and enablement sessions to drive value realization
* Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt’s regional presence

This is a role dedicated to driving success for our top-tier accounts. You will be the success architect and orchestrator of their entire journey, ensuring they fully maximize the value of the platform and achieve their desired outcomes. You'll combine technical expertise with a relentless focus on organization and process improvement, identifying and bridging any gaps or issues that arise within these complex accounts.

Location - Givatayim, Israel ( Hybrid )

Responsibilities:

Develop and maintain an understanding of best practices for at-scale implementations of the solutions

Proactively understand and anticipate the technical needs and challenges of your assigned accounts. Understand complex technical situations, take ownership of ensuring resolution, and escalate when necessary

Bridge the gap between technical knowledge and customer needs, translating complex technical information into clear and actionable insights for both internal and external stakeholders. Collaborate effectively with engineering, product, support, sales, marketing, and leadership teams to deliver optimal solutions

Maintain a commitment to continued growth and understanding of our implementations, staying abreast of the latest updates and best practices.

Design and execute personalized customer success plans with measurable goals, focusing on maximizing feature utilization, securing client renewals, supporting lead generation, and driving expansion revenue.

Identify and address potential roadblocks before they become critical issues, ensuring proactive solutions to maintain smooth operations and high customer satisfaction.

Continuously assess and optimize customer workflows, implementing solutions or identifying gaps to improve efficiency and effectiveness across the company.

Implement and refine internal processes to optimize the customer experience and ensure seamless communication and collaboration with your accounts

Leverage metrics and KPIs to track progress, identify areas for improvement, and demonstrate the impact of your initiatives

Deliver clear and concise technical communications to both internal and external stakeholders, influencing, advocating, and driving action as needed